Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
CityPaws Grooming in Houston holds a 4.5-star rating from 161 Google reviews, with owners responding to 81% of feedback. Customers frequently praise the staff for their patience with anxious pets, consistent grooming quality for poodle and doodle breeds, and helpful product recommendations. However, recurring criticisms in lower-rated reviews include rude customer service interactions, unexplained price discrepancies, and instances of missed appointments or pets being kept in crates for extended periods.
Data from Google, last updated November 11, 2026.
161 Google reviews we collected
Phrases our text analysis found in 132 written reviews
How often each topic comes up in the written reviews
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m so happy and grateful for how patient, gentle, and sweet everyone was with my Luna.”
“That said, the owner/manager is rude and difficult to communicate with.”
“In addition to always doing a fantastic job, they also are so loving towards my baby and it makes the drive well worth it.”
“very awful customer service.”
“Would definitely recommend this place for your grooming needs”
“Do not recommend if you are a new client.”
“The staff was knowledgeable, welcoming, and very helpful in explaining cut styles, coat care, and tips for a new poodle owner.”
“I took my frenchie for a quick mile walk at memorial waiting for Nyla to be done.”
“Super friendly staff , I don’t trust everybody with my doodle grooming and my first time going they did amazing!”
“They lied to us and flagged my wife’s review after lying to us in a response about transparent pricing.”
“The price was very reasonable for the full service, which included bath, haircut, brushing, nail trim, ear cleaning, sanitary trim, and even teeth brushing.”
“A COMPLETE RIP OFF THESE PEOPLE !”
praise complaint · found by our text analysis, Google review wording unchanged.
4.5 ★★★★★ 161 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
A mi bebé me lo dejan muy bello y me lo tratan muy bien gracias 😘😍
That’s a handsome man right there! He deserves all the love! Thank you so much for trusting us with him! We appreciate you! Gracias por todo! Nos encantó tenerlo en el salón! Le agradecemos mucho el cariño y la confianza!
I absolutely loved it! I’m so happy and grateful for how patient, gentle, and sweet everyone was with my Luna. She can be a little shy and nervous, so it meant so much to me that she was treated with so much love and care. Thank you for making her feel comfortable and safe! 🥰🐾💕
Thank you so much for your trust! We loved having Luna wit us! She’s so loving and can only return the same love back to her! See you soon 🫶🏼🐾
We love bringing our dogs to city paws!
Thank you sir! 🙌🏼🐾 We appreciate your support!
We live in humble but we’ve been going here since Baxter was a baby and he’s never known another groomer. In addition to always doing a fantastic job, they also are so loving towards my baby and it makes the drive well worth it.
Monica, thank you so much for your review! It means so much to us! Baxter is the fluffiest baby we know and deserves all the love and attention he gets from the team! I appreciate your trust. Thank you for making the drive, we know it's a sacrifice of your time! But like you said, it's worth the love, the pampering and caring grooms he gets from us. Thank you!
My little terror always comes home looking fabulous. Would definitely recommend this place for your grooming needs
Thank you so much Ms. Gabby! She’s not just fabulous, she’s so loving! Thank you for trusting us with her 🥰
Great service, especially for poodle adjacent breeds. They took extra time with my dog to get him accustomed to their tools and deal with his anxieties. The grow out from their cuts is also very impressive. He looks well groomed even after a few months. The photo is from today’s cut.
Thank you so much! That honestly means a lot to us! We now some dogs just need a little extra patience and time to warm up to grooming and the process, so we’re glad we were able to provide that safe space for him! The grow out is always something we focus on as we’re grooming so they not only look good the day of, but the days following before their next appointment! He looks so handsome in that picture 🙌🏻🐾 See you two soon!
Loved the service and how kind and helpful was the staff. I will always trust them
Thank you so much for trusting us with your pup Juan! It was so nice having you all! We appreciate your kind words! See you next time!
“I had the best experience with Sofia! My little Snoopy usually gets nervous, but they were so patient and gentle with him. When I picked him up, he looked incredible — clean, perfectly trimmed, and smelling amazing. You can tell they really care about the animals and take pride in their work. The shop was clean, organized, and very welcoming. I’ll definitely be BACK!!! THANK YOU! Thank you!!!! 🫶🏽
We’re so happy to hear that Snoopy had such a happy experience with Sofia. We know grooming can be a little nerve-wracking for some pups, so patience and building trust are always our top priorities. It means a lot to know you noticed the care and pride we put into every groom and our space. Thank you!! See you guys again soon!
Super friendly staff , I don’t trust everybody with my doodle grooming and my first time going they did amazing! They gave my boy a great Mini Groom and also recommended me to the best products to use to keep him put together! Thank y’all so much !!! This will be our forever grooming home in Houston Tx !
Thank you so much for trusting us with your sweet boy 🤍 We know how important it is to find a groomer you feel comfortable with especially for our doodle parents, so it really means the world that you chose us for his first visit and for amping up our TikTok presence! See you two soon!
Had very mixed experiences here. As far as grooming goes, they always do a really good job and I think the price is reasonable. That said, the owner/manager is rude and difficult to communicate with. My dog had a bit of matting under his belly that needs to be shaved and I was charged a mild dematting fee. That is fine and I paid that bill and had zero intention of refusing to pay. If they want to have a hard line about any matting, that’s their prerogative. I asked the manager where the matting was and I said that my dogs hair was very fine, long, and dense and prone to matting and that it would be hard to bring him in zero matts. I am very careful to brush and comb him every day as new tangles form within a day. In response, she told me that I could find a different groomer. I was totally calm and was intending to come back, but clearly she would prefer that I find another groomer. She told me that if their two afghan hound clients can come in without a single mat, then so should I. Her only advice was “do you have a comb?” Using a comb every day will not prevent tangles from forming from a harness during the drive to the groomer. I’m not going to argue about the condition of his coat because it’s her word against mine. I only wanted to discuss the light matting and she was condescending and defensive and told me to find another groomer. Completely unnecessary. You can see the aggression and unprofessionalism in her responses to other negative reviews.
Hi Sarah! You spoke to our general manager yesterday. After reviewing camera feed and notes from the manager and groomers, Pepper’s belly was shaved due to the sensitivity of the area, which doesn’t allow for de-matting. However, the rest of the body was pretty matted. Our groomer had to brush through and comb out plenty of mats, particularly around the harness area. We have notes from previous appointments regarding dissatisfaction issues whenever a de-matting charge has applied, followed by demands from you to know precisely where the matting was. We believe in consistent grooming to ensure the comfort and positive experience of our pups. Our manager will recommend another groomer when several attempts have been made to communicate about a better grooming plan moving forward. There are great groomers in the city, some with more affordable pricing and flexibility around de-matting. Our groomers are trained for consistent quality grooms and if we are not able to deliver that, we might suggest something that works best for Pepper. We are sorry you felt it was a rude approach. We hope you find the best fit for you and Pepper! -Danni (owner)
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts