iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%80+22.6Replies to reviews 8%96+7.9Momentum penalty70−3Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★78 Google reviews · 24 photos
95%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers at Cityscape Counseling report a 4.9-star average from 78 reviews, with the owner responding to 99% of feedback. Clients frequently praise the practice for compassionate, non-judgmental care, professional staff, and effective treatment for anxiety, trauma, and neurodivergence. Scheduling is noted as easy, and many describe significant personal growth. However, one recurring criticism involves a session where a client felt the therapist avoided specialized techniques and discouraged pursuing additional medical care.
Google rating: 4.9 out of 5 from 78 reviews (95% five-star).
Reviews on this page: 78 Google reviews (49 with written comments).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Therapist serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Cityscape CounselingTherapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cityscape Counseling: 84/100 on this factor. Category median: 90.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cityscape Counseling: 80/100 on this factor. Category median: 88.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cityscape Counseling: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cityscape Counseling: 96/100 on this factor. Category median: 60.A
96
Bar = this company · dark tick = category median.
Star ratings
78 Google reviews we collected
4.9of 5
5 stars7495%
4 stars11%
3 stars11%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
93%praise
Praise5293%
Complaints47%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2036%
Would recommend1730%
Quality & results916%
Honesty & trust713%
Speed & response12%
Communication12%
Price & value12%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“have seen her on and off for a couple years now and i couldn’t ask for a more caring or understanding therapist 🫶”
“1000/10 would recommend her to anyone who is going through it and needing a safe place to process and heal.”
“0/5 stars if I could”
“I have had a great experience with Cityscape counseling.”
“To be very honest I am so grateful to come across city space and Dani.”
“I just moved to Chicago and I was extremely stressed and overwhelmed from the transition and I needed a therapist quickly.”
“I appreciate her thorough communication with the care team as well.”
“As a billing service, I work with numerous mental health providers in the Chicago-land area.”
People customers mention
Chelsea4 reviews
Nicole3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lilla3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
victoria is amazing! have seen her on and off for a couple years now and i couldn’t ask for a more caring or understanding therapist 🫶
Michelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Highly recommend cityscape for therapy! I’ve been working w Samantha and I’m so thankful to have her in my support system! This has definitely become the best practice I’d go to for sure.
Tricia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been seeing Nicole for a few years now for help with anxiety/OCD and just life things. I’ve never felt judged and she’s always been open to pivoting treatment plans as things change. I wouldn’t be where I am without her support and open mindedness. I can’t thank her enough for all she has done for me. She is a true gem 💎
Amber6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jillian is amazing. She listens, understands, and helps me work through difficult situations with compassion and insight. I always feel heard, supported, and comfortable during our sessions. Highly recommend.
robyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Cityscape has been incredibly kind and I feel that I have made a lot of progress with my therapist. Along with their admin team being very sweet, my therapist is simply the best.
Zoie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I've been seeing Caitlin Fitzpatrick for a month now and I'm so impressed by how personable, supportive, and professional she is. 1000/10 would recommend her to anyone who is going through it and needing a safe place to process and heal.
victoria is amazing! have seen her on and off for a couple years now and i couldn’t ask for a more caring or understanding therapist 🫶
Response from the owner · 2 weeks ago
Thank you so much for your kind words! Victoria is truly wonderful, and we are so glad to hear that you’ve had such a caring and supportive experience with her. Providing a safe and understanding space for our clients is always our top priority as a Chicago therapist community. Please don't hesitate to reach out if you ever need anything else!
Michelle Li1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Highly recommend cityscape for therapy! I’ve been working w Samantha and I’m so thankful to have her in my support system! This has definitely become the best practice I’d go to for sure.
Response from the owner · 2 weeks ago
Thank you so much for the wonderful recommendation! Samantha is fantastic, and we are so glad to have her as part of our therapist team supporting you. Providing a reliable and compassionate space for our clients means everything to our Chicago therapists at Cityscape Counseling. Thank you for trusting us with your care
Tricia K7 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
I’ve been seeing Nicole for a few years now for help with anxiety/OCD and just life things. I’ve never felt judged and she’s always been open to pivoting treatment plans as things change. I wouldn’t be where I am without her support and open mindedness. I can’t thank her enough for all she has done for me. She is a true gem 💎
Response from the owner · a month ago
Thank you so much for taking the time to leave such a thoughtful review! We are so glad to hear about your positive experience with Nicole. Providing compassionate, personalized support for anxiety therapy, OCD treatment, and individual counseling is always our priority here at Cityscape Counseling in Chicago. We truly appreciate your kind words and your support for our practice!
Amber Lujan6 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Jillian is amazing. She listens, understands, and helps me work through difficult situations with compassion and insight. I always feel heard, supported, and comfortable during our sessions. Highly recommend.
Response from the owner · 4 months ago
Thank you for sharing your experience. We’re delighted to hear that Jillian provided the compassion, insight, and support you were looking for. Our goal is to help individuals feel understood while navigating difficult situations and personal growth. We appreciate your recommendation and are honored to serve those seeking therapy in Chicago and the surrounding communities.
robyn taylor3 reviewsiTotal number of Google reviews robyn has written across all businesses on Google Maps, not just this one.
Cityscape has been incredibly kind and I feel that I have made a lot of progress with my therapist. Along with their admin team being very sweet, my therapist is simply the best.
Response from the owner · 4 months ago
Thank you for your kind words! We’re honored to hear that you’ve had such a positive experience with both your therapist and our administrative team. At Cityscape Counseling, our goal is to provide compassionate, personalized therapy in Chicago while creating a welcoming environment where clients feel supported every step of the way.
Chris M3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Thank you so much for taking the time to share this! We’re thrilled to hear you’ve had such a great experience with Phil and that he’s been so responsive.
Finding a therapist in Chicago who truly connects and communicates well makes a huge difference, so it’s wonderful to know Phil is providing that level of care. We really appreciate the feedback—it means a lot to our team here at Cityscape Counseling as we work to provide the best possible therapy in Chicago.
Zoie Schares7 reviewsiTotal number of Google reviews Zoie has written across all businesses on Google Maps, not just this one.
I've been seeing Caitlin Fitzpatrick for a month now and I'm so impressed by how personable, supportive, and professional she is. 1000/10 would recommend her to anyone who is going through it and needing a safe place to process and heal.
Response from the owner · 4 months ago
Thank you so much for this great review!
We're truly thrilled to hear that Caitlin Fitzpatrick has been such a supportive presence for you over the past month. It means everything to us when clients feel safe, seen, and supported in their healing journey.
If you're searching for a therapist in Chicago or Chicago therapy that feels warm, professional, and deeply personable, Caitlin is an outstanding choice.
Thank you again for taking the time to share your feedback — it helps other people in the Chicago area find the right Chicago therapist when they need it most. Wishing you continued growth and healing!
— The Cityscape Counseling Team
Jon Schwartz1 reviewiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
I have had a great experience with Cityscape counseling. I think the world of my counselor. They have been great.
I absolutely LOVE my counselor. She listens to me, listens to my issues and gives me suggestions on how I can improve the situation. She doesn’t try and tell me what to do.
I highly recommend her and Cotyscape counseling to anyone who may need services.
Response from the owner · 7 months ago
Thank you for your great feedback about one of our Chicago counselors. So glad they have been helpful!
Rob Coughlin12 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Cori did an amazing job today, and I am excited to work with her and build really good skills. She made me feel welcome, and her energy is great. This is a great practice
