CityWood

• Staff & attitude▲

Matt Hill really helped me out. Got me set up with exactly what I was looking for. Couldn't have asked for more as I'm just getting started in the craft. Very knowledgeable. Also, they carry a great selection of hardwoods. Many species and cuts to choose from. I look forward to coming back whenever I need a resupply.

Great place is you want some wood work done

Magnificent place

Excellent quality and workmanship.

• Honesty & trust▲
• Price & value▲
• Quality & results▲

I have been doing some business with City Wood for a couple years. I am a hobbyist wood worker and build 1 - 2 tables a month as a side business or more realistically - "Shop Therapy" LOL. I used to use other business for shop services and sometimes slab purchases but they have gone out of business City Wood is one of the few with large equipment to process large slabs. Bottom line up front (BLUF) If you’re in the market for a custom piece and the piece is in your budget – they are a great choice If you want to build for yourself or use them as a resource for lumber – you can find MUCH better prices and equal or better quality elsewhere. Pros for City Wood: They do great work in building furniture, custom pieces, epoxy pieces, large production runs. They have and endless supply of slabs and can find you what your looking for and if not will go the extra mile to locate it for you. Cons: Price: If your looking for a custom piece or large quantity of the same piece - the end resulting price is probably on the high side but their work is quality and unique and not many other choices to do what they do. HOWEVER: If you’re a wood worker and want to build your own furniture the slab and lumber prices are the most expensive I have ever seen. Their prices for raw materials will be 2 - 4 times what others will charge. Shop labor I really do not have much to compare to but the only two vendors that I have had help with a project were 50% - 75% less. The others that I have worked with have gone out of business so maybe that is why City Wood has to charge so much. Lumber processing: If you want them to process some trees that maybe were special or held sentimental value beware. I was told one price to have my slabs placed in the kiln to be dried but was billed another (no official quote in writing). I was quoted 2.00 per b/f, but was charged 4.00 and the reasoning was that they were extra-large and difficult to deal with - I agree they were large but was not expecting to be charged double. My slabs were not properly cared for. I dropped them off and as far as I know they just sat on the ground. I am not an expert at drying lumber but I do know a little bit and a better job could have done in preparing and managing the slabs. Other kilns will often stick stack and use ratchet straps to help keep the slabs true. I have seen City Wood and others do this but this was not done to my slabs. Next before placing the slabs in the kiln they should reach a certain moisture content. Most tell me that it takes a few months before the free water is released and they are ready for the kiln. After the slabs came out of the kiln and I was shocked at the cost being double what I was told. I was told I could pick up my slabs after I paid the final invoice. I have no idea how they were stored but after kiln drying and flattening I do not think there is anything special but just keep them flat or stand them up. I soon get a call that something has happened with my slabs (after payment received) that they are curling up and I needed to come look before doing anything else to them. The slabs had curled and warped. We talked about what to do and I ask for a refund of the drying service. I did not ask for a refund of the cost of my slabs or labor in surfacing them – according to them they are worth about 5500.00. City Wood says they dried them like I ask and oh well they curled up and they take zero responsibility. Matter of fact they estimate that 40% of their slabs do this. So if you have some special lumber to be processed you should inquire about their failure rate. The failure rate on my slabs was 100% - a total loss and they assumed zero responsibility. They did offer me 3hrs of shop time at a value of 450.00 however if I ask them to cut the ruined slabs down and see if they could flatten them it would have use up all my shop time and who knows if I would have any material left to work with.

• Staff & attitude▲

• Matthew

These guys are amazing, very knowledgeable and willing to answer any question. The owner Matthew was a huge help. They even have a buy and build where you can assist in the build of your project if that's something you are up for!

• Staff & attitude▲

Great place. Super nice people

Great customer service and custom wood products

Amazing customer service and products! True craftsmen who took the time to give me a personalized tour and help pick out products.

• Staff & attitude▲

The customer service here is OUTSTANDING! We met five people that work here during our visit. Everyone was knowledgeable and personal as well. If you are looking for beautiful live edge, this is the place hands down!

• Positive: Responsiveness, Quality, Professionalism, Value