Picture frame shop · Gretna, LA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%95+29.2Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 25 art galleriesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★37 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Classic Frame & Mat five out of five stars based on thirty-seven reviews, noting that the owner responds to ninety-seven percent of feedback. Customers frequently cite fair pricing, fast turnaround times, and the ability to meet tight deadlines for gifts or repairs. Recurring themes include the shop's wide selection of frames and prints, as well as the staff's helpfulness in guiding clients toward suitable matting and finishing options for various types of artwork.
Google rating: 5.0 out of 5 from 37 reviews (100% five-star).
Reviews on this page: 37 Google reviews (30 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 17, 2026.
Service: Art Gallery serving Gretna, Louisiana.
Data from Google, last updated October 28, 2026.
Score profile vs other art galleries
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Classic Frame & MatArt Galleries median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Frame & Mat: 95/100 on this factor. Category median: 78.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Frame & Mat: 95/100 on this factor. Category median: 91.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Frame & Mat: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 20.–
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Bar = this company · dark tick = category median.
Star ratings
37 Google reviews we collected
5.0of 5
5 stars37100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
94%praise
Praise3394%
Complaints26%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1234%
Price & value720%
Would recommend720%
Staff & attitude514%
Speed & response39%
Communication13%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tony does awesome work I've been coming to his business for years great prices and great service”
“Good people good products reasonable prices convenient location”
“After many years of working with Tony - it is still a big 5 stars.”
“Tony is a true professional and he truly is an artist!”
“On time, exceptional service and quality, I would use these guys every time.”
“Stopped what he was doing, listened to my needs and met my time I needed to deliver this gift.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRexLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
IMPRESSED! The Owner is a one man show. Stopped what he was doing, listened to my needs and met my time I needed to deliver this gift. Hardest working man in Gretna. Thank you, Sir!
UUrselLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Best framer on the WESTBANK…probably the east bank, too! I just realized that I hadn’t posted a review when I was sharing the site with a friend. I’ve used this shop for many years. I take all of my art to him, and am always extremely happy with the finished product. I recommend him to everyone I know.
BBarry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great shop. Tony is the best!! I have gotten several prints framed and they look amazing. Highly recommend.
RRodneyLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tony does awesome work I've been coming to his business for years great prices and great service
CChris6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This is by far the best framer in the New Orleans area! Tony is a true professional and he truly is an artist! Can't recommend him highly enough!
DDavidLocal Guide · 165 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great place to get your artwork framed. Fast service and great prices! Beautiful work. Highly recommend
IMPRESSED! The Owner is a one man show. Stopped what he was doing, listened to my needs and met my time I needed to deliver this gift. Hardest working man in Gretna. Thank you, Sir!
Response from the owner · a month ago
Rex, thank you for taking the time to leave us a review. We appreciate your kind words and are thankful for your patronage. We look forward to seeing you again soon!
U
Ursel StaplesLocal Guide · 27 reviewsiTotal number of Google reviews Ursel has written across all businesses on Google Maps, not just this one.
Best framer on the WESTBANK…probably the east bank, too! I just realized that I hadn’t posted a review when I was sharing the site with a friend. I’ve used this shop for many years. I take all of my art to him, and am always extremely happy with the finished product. I recommend him to everyone I know.
Response from the owner · 8 months ago
Hi Ursel! We appreciate your kind words. It's always a pleasure to see you and work with you. Thank you so much for recommending us to others! Your support and confidence in our services mean a great deal.
B
Barry Himel2 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
Great shop. Tony is the best!! I have gotten several prints framed and they look amazing. Highly recommend.
Response from the owner · 9 months ago
Hi Barry!
Thank you for all the times you trusted us with your framing needs. We're grateful that you are pleased with the results, and we appreciate you taking the time to leave your recommendation.
R
Rodney CreppelLocal Guide · 27 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
This is by far the best framer in the New Orleans area! Tony is a true professional and he truly is an artist! Can't recommend him highly enough!
Response from the owner · 2 years ago
Thank you, Chris, for such a positive review. We value your support through the years and always look forward to seeing you. We appreciate you taking time from your day to leave feedback.
D
Dexter CooperLocal Guide · 69 reviewsiTotal number of Google reviews Dexter has written across all businesses on Google Maps, not just this one.
Great place to get your artwork framed. Fast service and great prices! Beautiful work. Highly recommend
Response from the owner · 2 years ago
Thank you, David, for giving your time to leave feedback. We appreciate your positive words and are so grateful to you for choosing to support our family business!
