Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
Classic Plumbing Solutions
4.8★★★★★ · 289 Google reviews · 24 photos
Plumber · Salem, VA
Classic Plumbing Solutions at a glance
Customers frequently praise the punctuality, professional demeanor, and clear communication of the technicians, noting that services like drain clearing, leak repairs, and fixture installations are completed efficiently. Positive reviews highlight reasonable pricing and friendly customer service, while the owner responds to the majority of feedback. However, several low-star reviews criticize the high costs for minor repairs, with some customers reporting charges exceeding eight hundred dollars for brief visits or unexpected diagnostic fees.
Google rating: 4.8 out of 5 from 289 reviews (91% five-star).
Reviews on this page: 289 Google reviews (234 with written comments, 7 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 26, 2026.
Service: Septic Tank Service serving Salem, Virginia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
289 reviews on Google
5★263
4★11
3★4
2★1
1★10
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 234 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wonderful experience Allen was very nice and knowledgeable.”
“Classic came immediately when I contacted them, put on shoe covers, used their fancy grinder snake and the problem went away(down the drain).”
“The plumbers arrived on time and quickly completed the job, thoroughly explaining what was needed.”
“Like most terrible businesses the problem starts at the top and eventually turns to "Crap"”
“Problem solved, price was reasonable, the two employees were kind and professional.”
“The estimate seemed pricey to me, but I know nothing to compare the service needed to.”
“I will definitely recommend you to all my friends and family.”
“Highly recommend choosing another company.”
“Great service, professional, responsive, and easy to work with.”
“I'm pleased to have found this reliable plumbing service.”
People customers mention
John10 reviews
Renee9 reviews
Jason8 reviews
Lisa5 reviews
Anthony5 reviews
Logan4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Judy Sutton2 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Very nice gentleman. They explained everything and answered questions. I’m happy with the results.
Response from the owner · 6 hours ago
Thank you so much for your kind words, Judy. It’s wonderful to hear that you felt well-informed and are pleased with the results. Your satisfaction means a lot to us.
Tammy Runion8 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Clogged bathroom sink(think teenage granddaughter with long hair); I poured boiling water and used a “snake” to no avail. Classic came immediately when I contacted them, put on shoe covers, used their fancy grinder snake and the problem went away(down the drain). Problem solved, price was reasonable, the two employees were kind and professional. Classic plumbing has always been able to solve our plumbing issues with reliability.
Response from the owner · a week ago
Thank you for taking the time to share your experience. It’s wonderful to hear that our team was able to assist with your bathroom sink issue and that you appreciated their professionalism and care in your home. Your feedback about our reliable service and reasonable pricing means a lot, and we’re grateful for your continued trust in us for your plumbing needs.
Carolyn Pillis10 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
I needed a new seal on the toilet because it was leaking on the floor. My wait time for an appointment was minimal. The plumbers arrived on time and quickly completed the job, thoroughly explaining what was needed.
They Cleaned up completely. I’d definitely use them again.
Response from the owner · a week ago
Thank you so much for sharing your experience, Carolyn. We're glad to hear the team arrived promptly, explained everything clearly, and left your space tidy. Your feedback means a lot and it's wonderful to know you would consider us for future needs.
carl rosen4 reviewsiTotal number of Google reviews carl has written across all businesses on Google Maps, not just this one.
Thank you, Carl, for sharing your kind words and for recognizing our team's promptness and efficiency. It's wonderful to know you've had consistently positive experiences with us.
Stephanie ColeLocal Guide · 7 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Very nice to work with! Two technicians came out and cleared my drain. Very knowledgeable, reasonably priced, exceptionally professional! The receptionist was extremely friendly as well! All around GREAT experience!!
Response from the owner · 2 weeks ago
Thank you so much, Stephanie, for sharing your positive experience! It’s wonderful to hear that our technicians and receptionist made a great impression and that you felt well taken care of throughout your service. Your kind words about our professionalism and pricing are truly appreciated.
Derwin Harvey9 reviewsiTotal number of Google reviews Derwin has written across all businesses on Google Maps, not just this one.
John and Logan were very knowledgeable and enthusiastic about their job. They were on time. They were career minded and took pride in their performance.
When contacting Classic Plumbing, you be greeted with happiness and joy from Renee. Plumbing needs are not usually a time of confront. Renee will welcome you in such a way that your stress levels will instantly be reduced.
Response from the owner · 2 weeks ago
Thank you so much for sharing these kind words about your experience with John, Logan, and Renee. It’s wonderful to hear that their expertise, professionalism, and positive attitudes made a difference and helped ease your experience. Your feedback means a lot and is truly appreciated.
matthew meskiel14 reviewsiTotal number of Google reviews matthew has written across all businesses on Google Maps, not just this one.
Easy to schedule appointment. Great service. Reasonable rate.
Response from the owner · 3 weeks ago
Thank you for sharing your experience, Sherry. We're delighted to hear that you found scheduling easy and were pleased with the service and rates. Your feedback is greatly appreciated.