HOUSE CLEANING SERVICES · SAN DIEGO, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%75+26.3Reliability 15%61+9.2Craft & service 20%95+19Value 10%85+8.5Momentum 8%28+2.2Track record 7%83+5.8Accountability 5%13+0.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%75+26.3Reliability 15%61+9.2Craft & service 20%95+19Value 10%85+8.5Momentum 8%28+2.2Track record 7%83+5.8Accountability 5%13+0.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCOREClean Freak Cleaning Services
Better than 90% of house cleaning services · #5 of 50
5.0★118 Google reviewsGoogle star rating as shown on Google Maps.
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Clean Freak Cleaning Services for mattress cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Mattress cleaning”
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Tatiane's company is by far the best of the best.. We have utilized their services for over 2 years and are so grateful for the professional relationship. I feel that they are solely the most important part of our AirBnb team. I cannot provide them a highest enough recommendation because they are out of this world good. Thanks Tatiane!
Upholstery cleaningCleaningDeep clean+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Clean, grey = house cleaning services average
Rating over time
Price
$200-28% vs typical house cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 40%Reasonable 60%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%75+26.3Reliability 15%61+9.2Craft & service 20%95+19Value 10%85+8.5Momentum 8%28+2.2Track record 7%83+5.8Accountability 5%13+0.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
75
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
61
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
95
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
85
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
28
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
83
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
13
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+55 / −0
Professionalism
+51 / −0
Responsiveness
+38 / −0
Punctuality
+44 / −0
Value
+36 / −0
