Google reviewers report a 4.9-star average based on 320 reviews, with the owner replying to 13 percent of comments. Customers frequently praise punctual arrivals, efficient installations, and clear communication regarding water softening and filtration systems. However, low-star feedback highlights specific issues with missed appointments, unauthorized equipment additions, and unresponsive customer service after installation problems.
Google rating: 4.9 out of 5 from 320 reviews (93% five-star).
Reviews on this page: 320 Google reviews (251 with written comments, 14 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 30, 2026.
Service: Tank serving El Paso, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
320 Google reviews we collected
4.9of 5
5 stars29993%
4 stars124%
3 stars10%
2 stars00%
1 star83%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
97%praise
Praise40797%
Complaints143%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12129%
Speed & response10926%
Quality & results6816%
Would recommend6114%
Communication256%
Honesty & trust225%
Price & value154%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Roberto Escareno, service tech is very courteous, very knowledgeable, fully understands his field.”
“Instead, when we finally spoke, he called me yelling, using profanity, and speaking to me in a completely unprofessional manner.”
“A quick check determined the problem and solution within minutes.”
“They never showed up for the appointment and never called.”
“We had a wonderful experience with Clean Water of El Paso.”
“The crew that helped move the equipment also did a poor job packing it, adding even more stress and concern during our move.”
“I highly recommend Clean Water of El Paso for your water softener/RO needs.”
“Juan and his team were great, efficient, and kept communication open throughout the whole process answering all my questions .”
“After all these years of dependable service, I wholeheartedly recommend El Paso Clean Water.”
“After having another company do the install 3 1/2yrs ago and that company took our money and ran, I was skeptical of any of company.”
“We were very excited to learn that Clean Water offered exactly the type of system we were looking for, and at a very affordable price.”
People customers mention
John23 reviews
Garcia13 reviews
Ruben7 reviews
Natalie5 reviews
Escareno4 reviews
Roberto4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Clean Water of El Paso LLC is an excellent shop to have one’s water needs addressed if one is concerned about the slight hardness of El Paso water. We chose to do this by installing a water softener and a reverse osmosis unit. In the shop, Natalie was the best in taking care of my request and following up on service issues. Roberto Escareno, service tech is very courteous, very knowledgeable, fully understands his field. I highly recommend Clean Water of El Paso for your water softener/RO needs. Definitely, a 5-star experience. Joe V.
M
MOZZIE MOZZIE8 reviewsiTotal number of Google reviews MOZZIE has written across all businesses on Google Maps, not just this one.
Nick showed up actually a few minutes early ready to tackle my issues. A quick check determined the problem and solution within minutes. Well done young Man. Prompt, courteous clean and professional
D
David W9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
ROBERTO is such a professional! He arrived promptly with a positive attitude.
He asked great questions to decipher what was malfunctioning on the system. He explained what he was doing step by step. He fixed the leak in the top part of the equipment with ease.
Additionally he filled the tank with salt; ( I am a disabled Veteran and I can't lift heavy objects). Additionally he pointed out that it may be good to have someone look at my side garage door as it could be a potential area for water access, of which he was correct.
Please pass on to the boss that Roberto serves your business very well.
Thanks Roberto!!!
A
Aaron TovarLocal Guide · 325 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful review, Aaron! We're thrilled to hear that you had a great experience with our clean and professional service. We appreciate your support and look forward to serving you again.
