House cleaning service · Cullman, AL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%73+20.6Replies to reviews 8%100+8.2Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 28 air duct cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★65 Google reviews · 6 photos
91%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cleaning and More Cullman 4.8 out of 5 based on 65 reviews, noting the owner responds to 78% of feedback. Customers frequently praise the team for punctuality, thoroughness, and professional communication, often highlighting reasonable pricing and reliable service for deep cleans or regular maintenance. However, a few low-star reviews describe instances where the crew arrived late, left incomplete work, or failed to provide final notification, resulting in unsatisfactory cleaning outcomes.
Google rating: 4.8 out of 5 from 65 reviews (91% five-star).
Reviews on this page: 65 Google reviews (46 with written comments).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 15, 2026.
Service: Air Duct Cleaning Service serving Cullman, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other air duct cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Cleaning and More CullmanAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning and More Cullman: 80/100 on this factor. Category median: 94.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning and More Cullman: 73/100 on this factor. Category median: 92.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning and More Cullman: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning and More Cullman: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
65 Google reviews we collected
4.8of 5
5 stars5991%
4 stars23%
3 stars12%
2 stars12%
1 star23%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
97%praise
Praise7397%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2533%
Would recommend1520%
Staff & attitude1419%
Speed & response811%
Honesty & trust68%
Price & value45%
Communication34%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew was very friendly, lightning fast and thorough.”
“I highly recommend their services and wouldn't use anyone else!”
“Both ladies were very nice and worked hard during their time at our home.”
“It’s clean, quick, and never a hassle to visit multiple times a day to drop things off if we need to.”
“I trust them fully with my home when I am not there.”
“…shoutout to Patsy and Ashley:) Fast, efficient, dependable and very reasonably priced.…”
“Exceptional communication and wonderful cleaning skills.”
People customers mention
Ashley3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMary9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Both ladies were very nice and worked hard during their time at our home. They were knowledgeable and considerate.
PPatricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The ladies are very good. Great job and so grateful for them. Will continue to tell my ladies groups at Good Hope Baptist and lunch groups. You are also easy to work with.
SSiri10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
First regular clean today. The crew was very friendly, lightning fast and thorough. Makes my life much easier! Ladies you are greatly appreciated.
KKimberly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you, ladies! I love the added personal touch in the bathrooms💕
LLiz6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Cleaning and More has been cleaning our lakehome for several years now. They always do a good job and are always willing to work with me if adjustments need to be made. I trust them fully with my home when I am not there. They are reliable and a pleasure to work with.
CConstance1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The best customer service! I usually put customer service as #1 on my list of reasons to become a customer and they have been the best when it comes to that! Not to mention, the prices are great and we are easily able to access our storage unit whenever we need to. It’s clean, quick, and never a hassle to visit…
Both ladies were very nice and worked hard during their time at our home. They were knowledgeable and considerate.
Response from the owner · a week ago
Mary, thank you so much for your kind words and 5-star review! ❤️ We're so glad to hear that our ladies took great care of you and your home. We have a wonderful team, and it means so much when their hard work and dedication are recognized. We'll be sure to share your compliments with them! Thank you for trusting Cleaning & More Cullman. We truly appreciate you!
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Patricia Martin3 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
The ladies are very good. Great job and so grateful for them. Will continue to tell my ladies groups at Good Hope Baptist and lunch groups. You are also easy to work with.
Response from the owner · a year ago
Your support and encouragement mean everything to us. Thank you for sharing your experience and leaving 5 stars! We love you Ms. Martin!
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Siri G. Speegle10 reviewsiTotal number of Google reviews Siri has written across all businesses on Google Maps, not just this one.
Lucy and Crystal did a great job! My house looks and smells awesome ⭐️
Response from the owner · 2 months ago
Lynne, thank you so much for the wonderful review! ❤️ We’re so happy to hear that Lucy and Crystal did such a great job and left your home looking **and smelling** amazing! We truly appreciate you trusting Cleaning & More with your home. We’ll be sure to share your kind words with Lucy and Crystal! 🥰
K
Kimberly Lamb1 reviewiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Cleaning and More has been cleaning our lakehome for several years now. They always do a good job and are always willing to work with me if adjustments need to be made. I trust them fully with my home when I am not there. They are reliable and a pleasure to work with.
Response from the owner · 2 months ago
Liz, thank you so much for your kind words and for trusting us with your lake home for all these years! ❤️ Knowing that you feel completely comfortable trusting our team in your home when you aren’t there means so much to us. We truly appreciate your continued business and the relationship we’ve built with you over the years. Thank you for being part of the Cleaning & More family! 🥰
J
Joseph ParedesLocal Guide · 40 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
The best customer service! I usually put customer service as #1 on my list of reasons to become a customer and they have been the best when it comes to that! Not to mention, the prices are great and we are easily able to access our storage unit whenever we need to. It’s clean, quick, and never a hassle to visit multiple times a day to drop things off if we need to.
Response from the owner · 2 months ago
Constance, thank you so much! ❤️ Customer service is incredibly important to us, so hearing that it’s one of the reasons you’ve chosen to stay with us truly means a lot. We’re so glad you’ve found our storage facility clean, convenient, affordable, and easy to access. Thank you for trusting Cleaning & More Climate Controlled Storage—we appreciate you! 🥰
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Pattie Riethmaier3 reviewsiTotal number of Google reviews Pattie has written across all businesses on Google Maps, not just this one.
Don’t know what we did without cleaning and mor cullman. The most professional service around. Exceptional communication and wonderful cleaning skills. We just love them!!
Highly recommended!!
Response from the owner · a year ago
Thank you so much Ms Pattie! We are honored that you called and trusted us to clean your home.
R
Rick Dees5 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
