Carpet cleaning service · Green Bay, WI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Cleaning Bees - Solid Surface Cleaning at a glance
Google reviewers rate Cleaning Bees - Solid Surface Cleaning five stars based on 154 reviews, with the owner replying to 64 percent of them. Customers consistently describe the staff as professional, punctual, and communicative, noting that they answer questions and keep clients updated on progress. Services include carpet, tile, grout, and upholstery cleaning, with results often described as transforming dirty floors to look new. Recurring themes highlight reasonable pricing, careful handling of property, and effective removal of stains, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 154 reviews (99% five-star).
Reviews on this page: 154 Google reviews (111 with written comments, 1 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: August 9, 2026.
Service: Move-In/Move-Out Cleaning Service serving Green Bay, Wisconsin.
Data from Google, last updated November 3, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Bees - Solid Surface Cleaning: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Bees - Solid Surface Cleaning: 96/100 on this factor. Category median: 88.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Bees - Solid Surface Cleaning: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Bees - Solid Surface Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Bees - Solid Surface Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
154 Google reviews we collected
5.0of 5
5 stars15399%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
100%praise
Praise209100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6129%
Quality & results6029%
Would recommend3416%
Speed & response2512%
Price & value147%
Communication105%
Honesty & trust52%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly service, went through the work I wanted, they asked questions when they arose and did an excellent job.”
“These guys did an amazing job cleaning the tile and grout at my new business location.”
“We would highly recommend Cleaning Bee’s and we would use them again!”
“Jacob was on time, very professional/knowledgeable and my carpets look amazing!”
“Price was reasonable and they were very careful protecting our wood work.”
“Very professional staff kept me updated on the process and the progress.”
“Always a great job, Randy is professional, knowledgeable, and trustworthy.”
People customers mention
Randy18 reviews
Job3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cleaning Bees - Solid Surface Cleaning for 5 kinds of job. Pick one to see what they paid and said.
AAnn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very friendly service, went through the work I wanted, they asked questions when they arose and did an excellent job. Highly recommended!
Paid $500+Great priceUpholstery cleaningArea rug cleaningService not listed
These guys did an amazing job cleaning the tile and grout at my new business location. The grout was black. I originally thought that was the actual color. It was completely white after they had left. I will be using them for any of my floor cleaning needs going forward. Friendly and informative.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Erin, for the great review and for trusting us with your new business location. We’re thrilled the grout came back to white and that our team was friendly and informative. We appreciate your business and look forward to handling any future floor cleaning needs. Reach out anytime you need our services.
L
Linda Steffens2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thank you so much, Linda. We're thrilled you had an excellent experience and appreciate your kind feedback. We look forward to welcoming you back soon.
A
Ann Herrbold4 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Very friendly service, went through the work I wanted, they asked questions when they arose and did an excellent job. Highly recommended!
Price assessment: Great price
Price: $500+
Services: Upholstery cleaning, Area rug cleaning, Service not listed
Response from the owner · 6 months ago
Thank you, Ann. We're glad our team was friendly, communicated clearly, and did an excellent job for you. We appreciate your recommendation and look forward to helping you again.
M
Michelle Costello4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Excellent customer service and work. Would highly recommend
Price assessment: Great price
Price: $250–300
Services: General carpet cleaning
Response from the owner · Edited 6 months ago
Thank you so much, Michelle — we really appreciate your kind words and recommendation. We're thrilled our team delivered excellent service and work for you. It was a pleasure serving you, and we look forward to helping again in the future. If you need anything, please don't hesitate to reach out.
J
Jon Knapmiller4 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Scott did an amazing job on our tile floors and grout. They looked like new when he was done! We would highly recommend Cleaning Bee’s and we would use them again!
Response from the owner · a year ago
Thank you for your fantastic review, Jon! We're thrilled to hear that Scott did such an amazing job on your tile floors and grout. Your recommendation means a lot to us, and we look forward to serving you again in the future!
C
Carlee ReeseLocal Guide · 15 reviewsiTotal number of Google reviews Carlee has written across all businesses on Google Maps, not just this one.
We worked with Scott and Jay- both wonderful people! We moved into a new home that unfortunately had very dirty grout. The transformation of our tile is crazy!!! So happy with the outcome and definitely recommend.
Response from the owner · a year ago
Thank you for your fantastic feedback! We're thrilled to hear that Scott and Jay provided you with excellent service and that you're so happy with the transformation of your tile. Your recommendation means a lot to us, and we’re glad we could help make your new home even more beautiful.
M
mary hipke2 reviewsiTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
Very professional staff kept me updated on the process and the progress. Answered all the questions that I had and left more flooring looking brand new!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you Kendall for the kind words. We really appreciate your business!
S
sharon schrader2 reviewsiTotal number of Google reviews sharon has written across all businesses on Google Maps, not just this one.
Randy and his apprentice showed up right on time.
They worked so hard, and I could not believe how beautiful the carpet looks!! Stains and discolorations came out and one would never know there had been problems. 3 neighbors already have asked about this experience and Ihave told them all what a superb job they did!! I have much gratitude for their effort and expertise!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you Sharon for the kind words. We really appreciate your business!
