Reviewers highlight the gym's clean facilities, ample equipment, and helpful staff, particularly regarding childcare services. However, recurring complaints focus on poor communication, inconsistent front desk staffing, and technical issues with entry systems. A significant pattern involves frustration over membership policies, specifically regarding cancellation fees and billing discrepancies that contradict initial agreements.
Google rating: 4.7 out of 5 from 584 reviews (90% five-star).
Reviews on this page: 584 Google reviews (292 with written comments, 5 with photos).
Owner responses: the business replied to 19% of reviews.
Most recent review: October 20, 2026.
Service: Tutoring Center serving South Roxana, Illinois.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
584 reviews on Google
5★523
4★17
3★7
2★9
1★28
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 292 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Clean equipment, helpful staff, plentiful lockers and also it's got a red light therapy thingy.”
“If you are a female looking to have someone train you that feels like you’re being trained by a friend I highly recommend this gym and Malory!”
“Would have given 5 stars but the experience I just had was extremely poor.”
“Excellent experience great customer service and really nice experience”
“The app is awful and the general manager likes to make promises then ghost you.”
“Great affordable price for everything that comes with it.”
“…goes with you they can get a pass for 10 dollars that visit total RIP RIP off find a better place to go they only doing this because they are a new bu…”
“Hope to hit my goals quick.”
“Service desk people explained everything about anything I needed to know.”
“After being ignored I asked the gentleman who appeared to be a manager to which he responded in a timely fashion.”
People customers mention
Alton11 reviews
Matt3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
IT NinjaLocal Guide · 13 reviewsiTotal number of Google reviews IT has written across all businesses on Google Maps, not just this one.
I have been going to this location for a few years now - mostly in the mornings when I can. I have been a member for roughly a decade now.
It could be me, but 95% of the staff at this location does not even greet you at the door. Not even the new GM speaks. They're usually on their phone, no hello, no have a good workout, nada.
Considering that my job takes me all over the world and into various gym clubs, my experience says that Club Fitness/Elite can do/train better. A simple hello goes a long way.
Aside from the above, I enjoy the location and equipment.
Response from the owner · a week ago
Thank you for being part of Eastgate for the past few years. It means a lot that, after visiting gyms all over through your work, you still enjoy this location and its equipment. Your point about being acknowledged when you walk in is a simple but important one, and we appreciate you bringing it up.
cateLocal Guide · 20 reviewsiTotal number of Google reviews cate has written across all businesses on Google Maps, not just this one.
I came into club fitness, choosing between this gym and a couple others. I was told when I signed up that I would be about to pause my membership ship at any time because I travel frequently. I let the employee know that was helping me about my frequent travels and going out of town and was told it didn’t matter how long or when I could pause the membership whenever.
Well that was a flat out misinformed lie. I went to pause the membership “whenever”, come to find out it has to be 5 days before the billing date. The length was also a misinformed lie, it has to be paused for a month at minimum. I will not be renewing.
Response from the owner · a month ago
Thank you for your feedback. We appreciate you sharing the discrepancy between what you were told at enrollment and the membership freeze requirements you later encountered. If you would like to discuss your membership experience further, our Customer Care team can be reached at [email protected]
Shelbye Decker9 reviewsiTotal number of Google reviews Shelbye has written across all businesses on Google Maps, not just this one.
I love this gym. Very clean. Has plenty of free weights and machines, so it's very rare that I wait to use anything. All the equipment is in good shape, and the place is a really good size. I never feel crowded or rushed. Incredible staff! My son goes to the Kids Club and loves all the workers. I feel safe working out here, and I feel my son is safe in my absence. All the staff I've met has been wonderful. Every single one of them. The best gym experience.
Response from the owner · 2 months ago
Thank you for your thoughtful review, Shelbye. We are glad the equipment, cleanliness, staff, and Kids Club have created such a positive and comfortable experience for both you and your son.
Zachary Fitzgerald4 reviewsiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Consistently no one at the front desk. Barely even at their desks in the corner and if they are at their desks, they’re on their phone. Found a forgotten Apple Watch and was only able to find an employee chillin in the kids area. Got the attention of worker for her to stare at me for 45 seconds like I was stupid but she’s in there talking up a storm and no one is working the front desk.
Response from the owner · 2 months ago
Thank you for your feedback, Zachary. We appreciate you bringing your concerns regarding front desk coverage and the staff interaction you described to our attention. Our Customer Care team can be reached at [email protected] if you would like to discuss this further.
Karma lizurazz7 reviewsiTotal number of Google reviews Karma has written across all businesses on Google Maps, not just this one.
The pink rap or should I say dance club music makes me feel like putting on a pink tutu and dance around gym as if my own intelligence dropped 5 levels and work outs feel weakened the same.....If your a gay man ...this is your place....
Response from the owner · 3 months ago
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that the music selection at our gym did not meet your expectations. We strive to create an environment that is welcoming and enjoyable for all our members, and your input is invaluable in helping us achieve that.
We understand that music can significantly impact the workout experience, and we are always looking to improve our playlist to better suit the diverse tastes of our community. Your comments will be shared with our team as we continue to refine our offerings.
If you have any specific music suggestions or further feedback, please feel free to reach out to us directly at clubfitness.us.
garan-harley4 reviewsiTotal number of Google reviews garan-harley has written across all businesses on Google Maps, not just this one.
Have been going here for about a year, around 2 - 4 am and when the doors to the 24/7 doors decide to open, there is never any hot water in the showers. Made multiple attempts to get management to address the issue and still no hot water. Called to cancle my membership and was told I had to go to the gym in person to do so. Just to be directed to an automated terminal to use a web page to cancel. Just absolute garbage company all around. I could have delt with it if at the least the hot water worked. But without even the basics, don't bother. And the generic response of contact customer support goes absolutely no where either, they just copy and paste it onto every single issue. Horrible business practices.
Response from the owner · 3 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with the hot water in our showers and the challenges you faced while trying to cancel your membership.
We are actively working on resolving the hot water issue and will ensure that our cancellation process is more straightforward and user-friendly.
Buzz AdvilLocal Guide · 345 reviewsiTotal number of Google reviews Buzz has written across all businesses on Google Maps, not just this one.
Called to get membership information, no live person available, ever apparently.
Response from the owner · 3 months ago
Please feel free to reach out to us directly at our email or visit us in person at Club Fitness - Eastgate, and we will be more than happy to assist you with any questions or information you need. You can also reach us at [email protected]
Gordon SeybertLocal Guide · 86 reviewsiTotal number of Google reviews Gordon has written across all businesses on Google Maps, not just this one.
Clean equipment, helpful staff, plentiful lockers and also it's got a red light therapy thingy.
Response from the owner · 4 months ago
Thank you for your review, Gordon. We appreciate your comments on the clean equipment, helpful staff, and available amenities at Club Fitness - Eastgate.
Caleb OwnzU1 reviewiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
3 inch gaps in the stalls so people can stare at your ween
Response from the owner · 4 months ago
Thank you for your feedback. We appreciate you bringing your concerns regarding locker room stall privacy to our attention. If you would like to share additional details, our Customer Care team can be reached at [email protected]
Chiill Bois4 reviewsiTotal number of Google reviews Chiill has written across all businesses on Google Maps, not just this one.
Signal jammer installed👍👍👍 no signal no internet. No ac👍👍
Response from the owner · 4 months ago
Thank you for your feedback. We appreciate you bringing your concerns regarding internet access and club temperature to our attention. If you would like to share additional details, our Customer Care team can be reached at [email protected]
