Pilates studio · East Lansing, MI · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%61+17.2Replies to reviews 8%98+8.1Momentum penalty86−1.4Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 66 pilates studiosiPosition by Experts Score among all companies we track in this category. · better than 12%
4.7★★★★★231 Google reviews · 24 photos
91%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Club Pilates Okemos 4.7 out of 5 based on 231 reviews, with the owner responding to 98% of comments. Praise frequently highlights clean facilities, professional instructors, effective workouts, and welcoming staff who provide constructive feedback. However, several low-star reviews criticize the membership contract for being difficult to cancel, citing unclear communication about terms, unexpected fees, and persistent follow-up calls after introductory sessions.
Google rating: 4.7 out of 5 from 231 reviews (91% five-star).
Reviews on this page: 231 Google reviews (195 with written comments, 35 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 23, 2026.
Service: Pilates Studio serving East Lansing, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other pilates studios
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Club Pilates OkemosPilates Studios median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Club Pilates Okemos: 74/100 on this factor. Category median: 94.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Club Pilates Okemos: 61/100 on this factor. Category median: 93.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Club Pilates Okemos: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Club Pilates Okemos: 98/100 on this factor. Category median: 66.A
98
Bar = this company · dark tick = category median.
Star ratings
231 Google reviews we collected
4.7of 5
5 stars21091%
4 stars73%
3 stars00%
2 stars52%
1 star94%
Praise vs complaints
Phrases our text analysis found in 195 written reviews
94%praise
Praise18194%
Complaints116%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9248%
Would recommend3418%
Quality & results168%
Speed & response137%
Price & value137%
Communication126%
Honesty & trust126%
What customers talk about
We read 195 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is friendly, and her classes are awesome to attend.”
“As a certified couch potato, I have never felt this way about a movement routine and I am so grateful to have found it, and I highly recommend Pilates to anyone”
“While the instructors and facility are strong, I would recommend exploring another Pilates option with clearer policies and better customer service.”
“I was really impressed with Pilates Club, their equipment is top notch and the class that I took was lead by a very professional instructor.”
“Very welcoming and has quickly become my favorite way to start my morning.”
“Super cute studio and relatively affordable prices for reformer Pilates.”
“I would never recommended this place to anyone, it is not worth it.”
“I did the intro class and it was perfectly explained.”
“Honestly, I can’t say enough good things about this studio.”
People customers mention
Sarah9 reviews
Suzanne6 reviews
Sherryl6 reviews
Carrie3 reviews
Daniella3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTess1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great studio with great instructors! Very welcoming and has quickly become my favorite way to start my morning.
PPriya3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I recently joined Club Platies Okemos. The workout sessions are consistently great. Each instructor is well-trained, and their classes are effective. I am noticing significant improvements in myself. Especially Nina is my favorite. She is friendly, and her classes are awesome to attend. I am happy to recommend it to others.
AAnia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing classes and welcoming instructors! I always have a good time and an even better workout 💕
Eeevee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love Club Pilates Okemos and Club Pilates in general. As a certified couch potato, I have never felt this way about a movement routine and I am so grateful to have found it, and I highly recommend Pilates to anyone
PPeggy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Good 30 minute intro class showing the basic Pilates moves. Instructor Nina was kind and gave clear directions. Good options for joining that were less expensive than I had expected.
MMargaretLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great instructors, good class sizes, nice variety of classes, clean, well maintained facility.
Great studio with great instructors! Very welcoming and has quickly become my favorite way to start my morning.
Class time: Morning
Response from the owner · 6 days ago
Hi Tess, it makes our day to hear that you're having a great experience with our instructors. We are so happy that Club Pilates Okemos has become your favorite morning destination!
P
Priya Mohan3 reviewsiTotal number of Google reviews Priya has written across all businesses on Google Maps, not just this one.
I recently joined Club Platies Okemos. The workout sessions are consistently great. Each instructor is well-trained, and their classes are effective. I am noticing significant improvements in myself. Especially Nina is my favorite. She is friendly, and her classes are awesome to attend. I am happy to recommend it to others.
Class time: Evening
Response from the owner · 6 days ago
Hi Priya, we love hearing about your progress and are happy our instructors are making your classes at Club Pilates Okemos so effective. Nina will be delighted to hear you find her classes awesome!
J
JoAnn Wharton3 reviewsiTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
I love Club Pilates Okemos and Club Pilates in general. As a certified couch potato, I have never felt this way about a movement routine and I am so grateful to have found it, and I highly recommend Pilates to anyone
Response from the owner · 2 weeks ago
Thank you! We appreciate you sharing your experience, and we're so glad our Pilates classes at Club Pilates Okemos have made such a great impression on you!
K
Kathy Dehshiri3 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Good 30 minute intro class showing the basic Pilates moves. Instructor Nina was kind and gave clear directions. Good options for joining that were less expensive than I had expected.
Class time: Evening
Response from the owner · 3 weeks ago
Hi Peggy, we appreciate you sharing your experience with Nina during your intro class at Club Pilates Okemos; we're happy you found our membership options accessible.
F
Francesca Buskulic5 reviewsiTotal number of Google reviews Francesca has written across all businesses on Google Maps, not just this one.
Edited after 6 months: I truly loved this Club Pilates for quite a long time. Unfortunately, with instructor and class time changes, it is not the same. When I started, early morning (5am classes) were offered. Over several months, the class times moved later and later. Now, on my available days, the earliest classes available are 6:30am. I had reached out several times, taken my number of classes down, and was told repeatedly that class times would improve in the fall. I feel that I was told false information as class times have not improved and have not been able to utilize my membership for the most part this month. When attempting to cancel, I am informed that I have to pay for another month that I cannot use.
Loved my first class with Carrie! I did not take the intro and have experience with mat Pilates and Yoga, but never on a reformer. The class was as fun and Carrie's instructions were thorough without being long winded. She also talked through modifications and advancements to make sure everyone was comfortable and could participate at their level. The pace was great and kept the class moving- I realized we were nearing the end and was shocked at how fast class had gone. Clean and beautiful studio. Love the varying times of classes and offerings to meet different schedules- plus it's so easy to schedule on the app!
Response from the owner · 6 months ago
Thanks for sharing your first class experience, Francesca! We're happy you enjoyed Carrie's class and that the studio and schedule are working well for you—hope to see you back soon!
M
Margaret HelwigLocal Guide · 42 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Great instructors, good class sizes, nice variety of classes, clean, well maintained facility.
Class time: Evening
Response from the owner · a month ago
Margaret, we really appreciate you taking the time to share your kind words! We're glad you're loving the variety of classes and our dedicated instructors at Club Pilates Okemos.
M
mary leffler6 reviewsiTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
I am enjoying this new experience and love the classes!
When I have needed some accommodations I’ve had great response from the instructors!
Very nice experience!!
Class time: Morning
Response from the owner · a month ago
Hi Mary, what a wonderful thing to hear! We're so glad our instructors at Club Pilates Okemos have been able to provide great, accommodating classes for you.
