Reviewers praise the studio's knowledgeable instructors, clean facilities, and extensive class schedules for providing challenging, full-body workouts. However, significant criticism targets the strict cancellation policy, which may charge members for missed sessions or report late cancellations to credit agencies. Additionally, some customers report difficulty securing spots due to waitlist systems and describe negative experiences with front desk communication during booking disputes.
Google rating: 4.8 out of 5 from 184 reviews (93% five-star).
Reviews on this page: 184 Google reviews (164 with written comments, 8 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: September 29, 2026.
Service: Pilates Studio serving Orange, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
184 reviews on Google
5★172
4★3
3★0
2★3
1★6
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The front desk team deserves recognition too , they’ve consistently been kind, attentive, and helpful.”
“Highly recommend if you’re looking to strengthen, tone, and try a different workout.”
After a little over three years at Club Pilates Villa Park and nearly 500 classes, I can confidently say this studio has been one of the best investments in my health. The unlimited membership has been perfect for me and allowed me to fully immerse myself in the experience.From day one, Olga made the onboarding process easy and clear. She explained everything in detail and has continued to be an incredible support ever since. The front desk team deserves recognition too , they’ve consistently been kind, attentive, and helpful.While instructors naturally rotate over time, I’ve always found several who align with what I enjoy most: reformer‑focused Pilates. That’s the core of my practice and the reason I choose a studio environment.My long‑time favorites include Hsin and Kelsey, who bring experience, clarity, and consistency to every class. Among the newer instructors, Lauren and especially Jessica have exceeded my expectations. Their ability to explain movement, identify what muscles are working, and offer thoughtful modifications makes every class feel intentional and effective.I’m genuinely grateful for this studio and the community they’ve built. Club Pilates Villa Park continues to be a place I look forward to showing up to, and I hope they keep thriving for years to come.
Class time: Morning
Response from the owner · 4 days ago
Thank you for your kind review, Nia! We're happy to hear that our team helped make your experience at Club Pilates a memorable one. Providing a welcoming and supportive environment is important to us, and we truly appreciate you taking the time to share your feedback!
megsladek3 reviewsiTotal number of Google reviews megsladek has written across all businesses on Google Maps, not just this one.
Just finished Jessica’s class of center and Balance. It was a perfect way to let go of my stressful work week. Her playlist is amazing and her instruction is so clear. She gives hands-on adjustments when needed, which is so helpful for me as a hypermobile girly.
Olga, the club owner, has walked me through the best style of membership to fit my needs- I paused during the summer while my kids were on break and was able to pick right back up in September.
Returning to Pilates practice has been one of my most favorite activities for both my body in mind. I even get an “American hero” discount for my work as a registered nurse! I love Club Pilates!!
Class time: Afternoon
Response from the owner · 4 days ago
Thank you so much for your wonderful feedback, Meg! We're grateful you shared your experience with us and are delighted that our team has been able to support your Pilates journey. It's great to hear that you find Jessica's class beneficial and enjoy the adjustments she provides. We're also pleased that Olga could help you choose the right membership for your needs. Your enthusiasm for Pilates and appreciation for our studio truly means a lot to us!
Becky Deihl13 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
I have enjoyed taking pilates classes at Villa Park Club Pilates since 2022! It is the only exercise that I actually stick with. Each class is unique and challenging. It is a total body workout! I especially enjoy the classes I take with Hsin. She is very knowledgeable and teaches by the Joe Pilates method of movement and technique. All of the instructors are excellent and very well trained! I always feel better after a Pilates class!
Response from the owner · 3 years ago
Hi Becky! Thanks so much for leaving us a review :) I am so glad to hear that you feel energized and refreshed after your classes. Best wishes, your Club Pilates Villa Park family
Shelley DelCrognale2 reviewsiTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
I love Club Pilates Villa Park!! All of the teachers are great and My fav is Hsin…she is extraordinary! I love learning from her and taking her classes. She is an authentic Joe Pilates teacher at every level! Best way to start my day!!
Response from the owner · 4 days ago
Thank you so much for the wonderful review, Shelley! We truly appreciate you taking the time to share your experience with Club Pilates Villa Park. Our team is dedicated to providing exceptional classes, and we're glad to know you enjoy learning from Hsin. It's great to hear that our sessions are a positive way to start your day!
Madonna Fernandez-Frackelton7 reviewsiTotal number of Google reviews Madonna has written across all businesses on Google Maps, not just this one.
My schedule is crazy, so I take class whenever I can squeeze it in. Lots of amazing instructors. Hsin explains everything that’s going on, Meagan really challenges me, and went to Ashley‘s class for the first time and she was amazing. Great communication from Clara, office staff when there are cancellations so you can get in when you’re on the waitlist.
Class time: Other
Response from the owner · 4 days ago
Thank you so much for the wonderful review, Madonna! We appreciate you taking the time to share your experience with our team at Club Pilates. It’s great to hear that you’re enjoying the variety of instructors and their unique teaching styles, as well as the communication from our office staff. We're here to support you in fitting Pilates into your busy schedule!
Ivy YangLocal Guide · 87 reviewsiTotal number of Google reviews Ivy has written across all businesses on Google Maps, not just this one.
⭐⭐☆☆☆
The instructors and the quality of the Pilates classes are excellent. My concern is specifically with the studio’s waitlist and cancellation policy.
Members are required to cancel at least 24 hours before class in order to avoid losing a class credit or being charged. However, the waitlist system may automatically move a member into a class less than 24 hours before it begins, without first asking the member to confirm whether they are still available.
What makes this more concerning is that the notification is sent only by email, not by text message. Email is not always seen immediately, especially during a busy workday. A member can therefore be automatically enrolled without realizing it, miss the email, and lose a class credit even though they never actively accepted the spot.
That is exactly what happened to me.
After I contacted the studio, the office staff offered to let me attend another class later that same day. I appreciate that they tried to offer an alternative, but that does not solve the underlying issue. Being available for the original class does not mean I would also be available for another class at a different time on the same day.
The studio requires members to provide 24 hours’ notice to cancel, yet it may place someone into a class within that same 24-hour window, notify them only by email, and hold them financially responsible without receiving confirmation.
If a waitlist spot becomes available within the 24-hour cancellation window, the member should be required to actively accept the spot before being charged or losing a credit. At minimum, the studio should send a text notification and provide a reasonable confirmation period.
I am sharing this review so other members understand the risk before joining the waitlist. If you do not constantly monitor your email, you may be automatically enrolled and lose a class credit without ever confirming that you can attend.
Response from the owner · 2 months ago
Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed our instructors and the quality of our classes.
We're sorry to hear about your experience with the waitlist and understand how frustrating it can be if you're no longer available when a spot opens. We are always looking for ways to grow and improve, and this feedback will help us do so.
Thank you again for your time as a valued member and for sharing your perspective!
Best,
Club Pilates Villa Park
Shabii1 reviewiTotal number of Google reviews Shabii has written across all businesses on Google Maps, not just this one.
Very disappointed with the customer service at Club Pilates Villa Park. I signed up for an intro class and rearranged my entire evening to attend, but unexpected traffic delayed me. Google Maps showed I would arrive only 2 minutes late, so I called ahead to let them know.
The receptionist, Heili, was rude and repeatedly stated that even being 1 minute late meant I would not be allowed in due to their strict policy. There was no effort to be accommodating, no offer to see if an exception could be made, and no flexibility whatsoever for a first-time introductory class.
I understand studios have policies, but customer service matters. If there is zero flexibility for a prospective new customer attending an intro class, it raises concerns about the overall experience. As a result, I chose to look elsewhere and they lost not only me, but also two friends who were considering joining. Poor customer service cost them three potential customers.
Response from the owner · Edited 4 months ago
Hello Shabii,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling disappointed.
We understand how frustrating it can be to rearrange your schedule and then encounter unexpected traffic delays. We appreciate that you called ahead to let us know you were running late.
Our Intro classes are structured to include important safety information, equipment orientation, and instruction for first time participants. Because of this, we are unable to admit anyone after class has begun. While we know this policy can be disappointing, it is in place to ensure a safe and positive experience for all attendees.
That said, we're sorry that our communication did not leave you feeling welcomed or valued. We always strive to be professional, courteous, and understanding, and we regret that we fell short of that expectation in your interaction.
We would love the opportunity to welcome you back to the studio when you're ready. If you'd like to give us another chance, please reach out to us directly, and we'd be happy to help you find another Intro class that works with your schedule.
Thank you again for your feedback, and we wish you all the best on your fitness journey.
Warm regards,
Club Pilates Villa Park Team
Kaitlin Hilts6 reviewsiTotal number of Google reviews Kaitlin has written across all businesses on Google Maps, not just this one.
Super clean studio, friendly staff, educated instructors, and tons of class times available.
Response from the owner · 4 days ago
Thank you so much for the wonderful feedback, Kaitlin! We truly appreciate you taking the time to share your experience with Club Pilates. Our team is dedicated to maintaining a clean environment and providing friendly, knowledgeable instruction, and we're glad you enjoyed the variety of class times we offer. We look forward to seeing you again!
Janet Peal2 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
I am really enjoying the classes I am participating in at Club Pilates. I am so much stronger, and feel so much better with your classes. A big Thank You!.
Response from the owner · 4 days ago
Thank you so much for the wonderful feedback, Janet! We truly appreciate you taking the time to share your experience with Club Pilates. Our team is dedicated to helping our members feel stronger and better, and we're glad to hear you're enjoying the classes. Your support means a lot to us!
Jamie Spitzer13 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
I am going on my 4th year attending classes at Club Pilates Villa Park and it transformed my body and mind. I attend classes 3-4 times a week and all their instructors are knowledgeable and excellent. If you are looking for a workout that strengthens your correct and glutes, this is the place to go. The membership is great if you want to take more than 2-3 classes per week.
Response from the owner · 3 years ago
Hi Jamie :) Thanks for leaving us a review! We are so glad to hear that you have been loving your classes. Keep up the good work. Best wishes, your Club Pilates family
