Janie Cruz7 reviewsTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNicole’s class was awesome! Love the challenge!!! 👍🏽👍🏽👍🏽👍🏽👍🏽
- Class time: Morning
Club Pilates Schertz
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%88+24.8Replies to reviews 8%56+4.6Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 43 yoga studiosPosition by Experts Score among all companies we track in this category. · better than 36%
4.9 ★★★★★ 436 Google reviews · 24 photos
97%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
Oct 2026latest review
Club Pilates Schertz at a glance
Reviewers frequently praise the instructors for their clear communication, challenging workouts, and ability to modify exercises for various skill levels. Many customers highlight the friendly front desk staff and find the unlimited membership pricing worthwhile for the strength and toning benefits received. However, some low-star reviews cite issues with rigid cancellation policies, perceived rudeness during phone interactions, and strict punctuality requirements that prevented late arrivals from joining classes.
- Google rating: 4.9 out of 5 from 436 reviews (97% five-star).
- Reviews on this page: 436 Google reviews (368 with written comments, 10 with photos).
- Owner responses: the business replied to 17% of reviews.
- Most recent review: October 27, 2026.
- Service: Yoga Studio serving Schertz, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other yoga studios
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Club Pilates Schertz: 91/100 on this factor. Category median: 94.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Club Pilates Schertz: 88/100 on this factor. Category median: 95.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Club Pilates Schertz: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Club Pilates Schertz: 56/100 on this factor. Category median: 66.C
56
Bar = this company · dark tick = category median.
Star ratings
436 Google reviews we collected
- 5 stars42497%
- 4 stars41%
- 3 stars10%
- 2 stars00%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 368 written reviews
- Praise19997%
- Complaints63%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11255%
- Would recommend4120%
- Quality & results178%
- Communication147%
- Speed & response94%
- Price & value63%
- Honesty & trust63%
What customers talk about
We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff at the front desk are extremely friendly!”
“Veryyyyyy RUDE called and was instantly told bye and hung up on… whoever answered the phone 1:37 on 9/21 totally disrespectful and rude!”
“Whether you’re a beginner or experienced, I highly recommend scheduling a class with Nichole.”
“Always fun…her knowledge of the human body is top notch.”
“My eyes were burning and I was getting sick just breathing in the awful smell.”
“Alessia was very clear in her directions so it was easy to understand.”
“Started Pilates a little less than a year ago and was immediately hooked.”
“But due to unforeseen circumstances and having trouble finding their location we were 3 Minutes late and we were no longer able to take the class.”
“I signed up for the unlimited membership because it was such a great deal.”
“I love taking her classes because she is great at coaching and is such a genuinely kind person!”
People customers mention
- Nichole 38 reviews
- Nicole 33 reviews
- Donna 31 reviews
- Syd 27 reviews
- Lizbeth 6 reviews
- Kelsey 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cheryl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
I love this Club Pilates! Nicole is an amazing instructor -- keeps us interestedand on our toes. Good all body workout and thorough instructions.
Margaret6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Kelseyville is great. I like her teaching style. I wish she can teach more Flow 1.
Alissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Kelsey is a great teacher! I love taking her classes because she is great at coaching and is such a genuinely kind person!
ShanaeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
⭐⭐⭐⭐⭐ Nichole is an absolutely phenomenal Pilates instructor! She is incredibly knowledgeable, has a fantastic personality, and knows exactly how to keep you motivated and engaged throughout the entire class. Her energy is contagious, and she creates such a positive, welcoming environment while still challenging…
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I love all the classes that i’ve had with Club Pilates. This is the best work out!! I am going to keep attending Pilates.
Wanita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Alessia was very clear in her directions so it was easy to understand. She offered alternatives to each movement to either make it easier or to challenge us.
Photos
Customer reviews
4.9 ★★★★★ 436 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Risa Dinha3 reviewsTotal number of Google reviews Risa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a very challenging class, but I felt great afterwards!
- Class time: Morning
Julie's Tupper Biz3 reviewsTotal number of Google reviews Julie's has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove Donna's pilates class.
- Class time: Morning
Cheryl Bither10 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this Club Pilates! Nicole is an amazing instructor -- keeps us interestedand on our toes. Good all body workout and thorough instructions.
- Class time: Morning
Mama BearLocal Guide · 34 reviewsTotal number of Google reviews Mama has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been doing Pilates at this location for over five years! I absolutely love Pilates it’s my second home! The staff at the front desk are extremely friendly! Shout out to Cristina ❤️ Lorraine ❤️ Rebekah or Rebecca ❤️and Laura ❤️! They are amazing, caring and so easy to talk to! The staff at this Club Pilates are kind and helpful! Sydney (Syd)As we call her is an amazing instructor, Unfortunately, my schedule doesn’t allow me to take her classes as much but she is an A+ instructor! But I have a supercalifragilisticexpialidocious Instructor by the name of 🌱 🌱 NICHOLE 🌱 🌱 💚💚Who Is what I call a continuous learner, Meaning, she’s like a student who is always growing in her skill! we members Benefit from her learning. I love that she modifies positions so everyone can participate and feel successful in their Pilates practice! She’s very very knowledgeable!! Nicole is hilarious as well and gifted in conveying /explaining the hundreds of Pilates moves to us ! I like that Nicole takes her craft serious ! NIChole makes you feel like she’s happy to see you when you walk through that front door, front desk staff too as well as Syd! I believe Nichole is the kind of instructor who invest in her clients wellbeing and is happy when we are growing in our Pilates journey ! I feel as a member Nichole cares about my Pilates goals and what I like most is how she challenges us who have been doing it for a long time as well as tailors (modifies) moves to everyone’s abilities! I think I may have said that already 😂 ! Lastly, Nichole is an encourager ! I always feel amazing after I leave one of her classes physically and mentally ! As a former classroom teacher, and a mentor for younger teachers-I know a great teacher- instructor when I see one and Nichole embodies both! I could go on and on! If you’re ever new to Pilates and you want an instructor to help you, Nichole is definitely your Instructor Syd is too but all my classes except for one is with Nichole!! One more thing, she fosters an environment of Respect! She’s very respectful of members! I’ve brought in three ladies To take her introductory class and they all said they loved Nichole and I just gave a one free class coupon to my daughter’s track coach! March 18, 2026 Nichole absolutely knows her practice and makes pilates not only a great workout but a fun Environments! The front desk is awesome too!! I love the people who come here to get their pilates practice on as well! This location attracts amazing women and men too!!! It’s a great feeling to be in great company when doing what I absolutely love! 8/7 Nichole is amazing ! A great TEACHER let alone instructor! Taking her class is fun ! 🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷
Margaret Daquila6 reviewsTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKelseyville is great. I like her teaching style. I wish she can teach more Flow 1.
Alissa Osterbuhr7 reviewsTotal number of Google reviews Alissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKelsey is a great teacher! I love taking her classes because she is great at coaching and is such a genuinely kind person!
- Class time: Afternoon
Krista Hunter6 reviewsTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a great instructor!!!!! So fun too
- Class time: Morning
Shanae MarieLocal Guide · 13 reviewsTotal number of Google reviews Shanae has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ Nichole is an absolutely phenomenal Pilates instructor! She is incredibly knowledgeable, has a fantastic personality, and knows exactly how to keep you motivated and engaged throughout the entire class. Her energy is contagious, and she creates such a positive, welcoming environment while still challenging you to push yourself. You can tell she genuinely loves what she does, and it shows in every class! Whether you’re a beginner or experienced, I highly recommend scheduling a class with Nichole. You won’t be disappointed!
- Class time: Afternoon
Response from the owner · a week ago
Thank you so much for the wonderful feedback, Shanae! We truly appreciate you taking the time to share your experience with our team. It's great to hear that Nichole provided such an engaging and motivating atmosphere for your Pilates class. We’re glad you enjoyed your time with us and hope to see you again soon!
Rose Moncman2 reviewsTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love all the classes that i’ve had with Club Pilates. This is the best work out!! I am going to keep attending Pilates.
- Class time: Evening
Response from the owner · 2 weeks ago
Thank you so much for the 5-star review, Rose! We truly appreciate you taking the time to share your experience with Club Pilates. Our team is dedicated to providing a fantastic workout, and we're glad you're enjoying the classes. Keep up the great work!
Business details
- Address: 6018 FM3009 Ste 50, Schertz, TX 78154
- Phone: (210) 901-4405
- Website: clubpilates.com
- Service area: Schertz, TX