Google reviewers note that the studio offers clean facilities, diverse class levels, and instructors who provide clear guidance with modifications for various fitness goals. However, several low-star reviews highlight significant issues with membership management, including strict cancellation policies, unexpected billing fees, and unresponsive customer service when resolving account disputes or scheduling conflicts.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Crazy was just great for an intro class. Great studio, MIA & Ceza are very helpful. Recommend doing the intro, you will love it♥️
Hi Catherine, it's fantastic to know you enjoyed our studio and the intro class. We're proud of our helpful team, including Ceza, and appreciate you sharing your experience.
Took my first class with Elizabeth last week. The studio is clean and beautiful and the class was great. Lots of ways to modify up and down as needed.
Hi Karie, we're delighted you had such a positive first class with Elizabeth! We love that you found our Club Pilates South Pasadena studio clean and appreciated the versatile workout.
Loving my instructors here at club Pilates SP branch and particularly enjoying Veronica’s class so a huge shoutout to her! I love how she provides very clear instructions on every move so it’s easy to follow along, give plenty of options to adjust your posture and form, and overall very enjoyable experience every single class! Can’t get enough of V!
Hi Linda, thank you for the wonderful feedback! It's great to know that you are enjoying Veronica's classes at Club Pilates South Pasadena and finding her instructions so clear and helpful.
I had a wonderful experience at my first Pilates class! As a beginner, I really appreciated how knowledgeable and attentive the instructor Lena was. She took the time to understand my goals, explain each movement and show me how to properly use the equipment, which made me feel comfortable and confident throughout my session. The entire team was welcoming, and attentive, and I truly felt heard and supported. It was such a positive first experience, and I’m excited to continue my Pilates journey here. I signed up right after my session ended. Highly recommend!
Hi Deborah, thank you for sharing such kind words about your experience; we're delighted Lena made your first Pilates class feel so comfortable and supportive at Club Pilates South Pasadena.
Really great experience! The new teachers didn’t things I’ve not done before and I’m still sore! Really great how there really is a difference in the class levels and types! Thank you!
Hello Kathryn, thank you so much for sharing your feedback! We love that our instructors are keeping things fresh and challenging for you during your classes at Club Pilates South Pasadena.
Great instructors!
Hi Yvette, it is wonderful to receive your feedback. Having great instructors is what we strive for at Club Pilates South Pasadena, and we're delighted you're having a positive experience.
I loved Theran's class. She is so creative, her class never goes boring. Definitely recommended!!
Nubia, we're so glad you feel supported by Ceza—she's truly wonderful with all ages! Thanks for sharing your positive experience with us.
Did 8 sessions and canceled. Called to cancel a week before my next bill, but that’s not enough! They will charge me a new month anyway. You have to call 30 days before to cancel without being charged!!! The studio is ok, but the instructions are unhappy there and this is reflected during the class. My only good experience was with Celina, all the others were very rude. I do not recommend the South Pasadena location.
Hi Tirzah, we're sorry to hear about your experience with our team and our policies. We outline all membership terms, including the 30-day cancellation notice, in our agreement to ensure full transparency. We wish you the best on your fitness journey.
Great Pilates class! The instructor is very gentle and attentive, with clear and detailed guidance throughout. Highly recommend!
Hi Zhe, your feedback about your Pilates class is wonderful to see. We're so glad you felt well-guided and supported by our instructor at Club Pilates South Pasadena!
Had a great experience, my husband and I are absolutely going back. The staff was especially kind, friendly and helpful. I had accidentally booked for the wrong location but the staff helped me reschedule without making me feel incompetent. I recently moved here so i wasn’t familiar with the area. They were great! Definitely recommend the SOUTH PASADENA location.
Hi Sareth, what a kind recommendation for our Club Pilates South Pasadena location! We're so pleased our friendly staff could assist you and we can't wait for your next visit.