Customers frequently praise the shop for quick turnaround times, clear communication via email, and friendly staff who provide detailed explanations. Recurring themes include efficient handling of state inspections and transparent pricing breakdowns. However, several low-star reviews criticize high parts costs, perceived overcharging for labor, and instances where repairs failed to resolve underlying issues, leading to a lack of confidence in the technical work despite the polite demeanor.
Google rating: 4.9 out of 5 from 715 reviews (95% five-star).
Reviews on this page: 715 Google reviews (573 with written comments, 5 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 4, 2026.
Service: Auto Repair Shop serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
715 Google reviews we collected
4.9of 5
5 stars67995%
4 stars152%
3 stars41%
2 stars30%
1 star142%
Praise vs complaints
Phrases our text analysis found in 573 written reviews
98%praise
Praise1,04998%
Complaints232%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28426%
Speed & response18517%
Quality & results16916%
Honesty & trust13613%
Price & value11311%
Would recommend11010%
Communication757%
What customers talk about
We read 573 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Definitely the best place , fixed my car in a timely manner , David and Luis were super helpful with everything I needed.”
“They had several cars in the bay and took my car right away despite their busy schedule.”
“I chose to take advantage of one and delay another until a later time.”
“Their service was fast and thorough repairing my alternator!”
“Charged me a freakish amount of labor time and didn't fix the problem.”
“They have a professional work ethic and can be trusted to give a fair and honest assessment of your vehicle needs.”
“They always provide thorough service at fair prices.”
“350 dollars for spark plugs, 865 dollars for distributor cap (25 dollar part) waaaaay too expensive literally cheaper for me to get it towed to stafford.”
“I would highly recommend them to anyone seeking reliable and trustworthy service.”
“I recommend this garage to find another business to conduct because fooling people will not get them too far.”
“Repairs to our car were estimated quickly and communicated fully via email, complete with pictures.”
People customers mention
Elizabeth16 reviews
Ashford14 reviews
Cornerstone14 reviews
Lionel12 reviews
Jonathan10 reviews
Lyft10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
It was first time here, and I now understand why there are so many positive reviews. I had a problem with my brakes and needed to get it fixed asap. Smiley was very helpful and conversational. I was well informed of what needed to be done and was given a detailed price breakdown. Luis and Tommy were very quick with the repairs. After the inspection and price breakdown, the needed parts came quickly and the repairs were done in under an hour. I initially thought I'd need a lyft to go home and wait (which they also take care of), but they finished so fast I didn't need to. The whole thing took less than 3 hours. Very pleased with the service and my brakes feel amazing now.
Services: Brakes
Response from the owner · 4 days ago
Hi Leema, what a fantastic first visit to hear about. We’re glad the brakes were handled quickly and that you felt informed and taken care of throughout the process.
W
Wendy Villocino7 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Elizabeth’s staff are amazing!!!! I was in and out within 20 minutes for an emissions test. They had several cars in the bay and took my car right away despite their busy schedule.
Price assessment: Great price
Services: Oil change
Response from the owner · 4 months ago
Thank you, Wendy! We really appreciate the shoutout. Elizabeth and the Clutch team are always focused on taking great care of our customers, and it means a lot to hear that reflected in your experience.
We appreciate your recommendation and look forward to helping you again whenever you need us!
N
Nine Wesson8 reviewsiTotal number of Google reviews Nine has written across all businesses on Google Maps, not just this one.
Their service was fast and thorough repairing my alternator!! The service was amazing…just what is needed when you are worried about my baby (my BMW)
Price assessment: Reasonable price
Response from the owner · a week ago
Hi Nine, we’re glad to hear the alternator repair was fast, thorough, and reassuring for your BMW. Thank you for choosing us—your trust means a lot, and we’re always here to help keep you confidently back on the road.
M
Maria1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Definitely the best place , fixed my car in a timely manner , David and Luis were super helpful with everything I needed. I will be returning.
Price assessment: Reasonable price
Response from the owner · a week ago
Hi Maria, Thanks for sharing this wonderful feedback — we’re glad the repair was timely and the team was so helpful with everything you needed. We appreciate your trust and look forward to helping you again whenever you need us.
T
Tate Williams6 reviewsiTotal number of Google reviews Tate has written across all businesses on Google Maps, not just this one.
Liz and Jonathan are both so kind and helpful! Excellent service
Response from the owner · a week ago
Hi Tate, your kind words mean a lot to us, and we’re glad the team made the experience such a positive one. We appreciate you choosing us and look forward to helping keep things running smoothly whenever you need us again.
L
Lorna Freeman10 reviewsiTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
I have been a customer of Clutch Automotive for several years. They have a professional work ethic and can be trusted to give a fair and honest assessment of your vehicle needs. I would highly recommend them to anyone seeking reliable and trustworthy service.
Response from the owner · 2 years ago
Lorna, it is always a pleasure to serve! Your high rating is a testament to our technician's hard work and our service staff's diligence! Thank you for taking the time to provide the neighborhood with a good reference for automotive repairs!!
L
Leslie Biggs9 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Clutch has been great to work with over the past few years! Friendly, neighborhood service, always I formative, helpful, speedy, and competent. Highly recommend!Thank you again!
Price assessment: Great price
Response from the owner · a month ago
Hi Leslie, thank you for the wonderful feedback and for being with us over the years. We’re glad our friendly, helpful service has earned your recommendation, and we look forward to seeing you again!
E
Earl Nichols2 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Repairs to our car were estimated quickly and communicated fully via email, complete with pictures. The approval process is clean and quick, and the repairs were done within about 24 hours. Job well done!!
Hi Earl, thanks for the great feedback and for highlighting the quick estimate, clear communication, and photo updates. We’re glad the repair process was smooth and efficient, and we appreciate you trusting us to get your car back on the road.
G
Gary Holden12 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Clutch Automotive is the best place in town to get your car serviced absolutely the best fast turnaround time they do the service right the first time I wouldn't think about going anywhere else thank you Gary
Price assessment: Great price
Services: Auto engine diagnostic, Auto maintenance, Oil change, Service not listed
Response from the owner · 4 years ago
Thank you for the review Gary. We so appreciate your loyal business and look forward to the next time we get to take care of you
Y
Yurina Kitamura (Rina)2 reviewsiTotal number of Google reviews Yurina has written across all businesses on Google Maps, not just this one.
They were quick, efficient, and very friendly. I had kids with me and they made sure I was in and out as soon as possible. Would definitely come back again.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · a week ago
Hi Rina, What a wonderful note to receive — thank you for sharing your experience and for bringing the kids along. We’re glad our team could keep things quick, efficient, and friendly, and we look forward to helping you again!
