Google reviewers rate Clutch Moving Company 4.8 out of 5 based on 611 reviews, noting the owner responds to 95% of feedback. Customers frequently praise the crew for punctuality, efficiency, and careful handling of furniture during local moves. However, low-star reviews highlight issues with unexpected price increases, damaged items during long-distance transport, unauthorized storage billing, and unresponsive customer service.
Google rating: 4.8 out of 5 from 611 reviews (94% five-star).
Reviews on this page: 611 Google reviews (600 with written comments, 25 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 18, 2026.
Service: Packing Service serving Tucson, Arizona.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
611 reviews on Google
5★577
4★8
3★1
2★4
1★21
Reviews from Google, shown as published (original wording, unedited).
HO
Hasan Ozgur3 reviews
★★★★★
Mike E , danny , mıke an and adam did a great job. They were on time very efficient and professional. I recommend them highly
Price assessment: Great price
Services: Local moving
Response from the owner · a week ago
Hasan, we appreciate you highlighting Mike E, Danny, Mike An, and Adam. We're glad they were punctual, efficient, and professional for your move. We will share your strong recommendation with the team and are grateful you left this positive review.
B,Adam,manny are great, there not enough word to describe how fantastic, fast working they are as a team. They very well coordinated
Response from the owner · 2 days ago
Thank you for taking a few moments to leave us a 5-star Google review! We know your time is valuable, and we're grateful you chose to share your experience. It means so much to our team.
Mike E, Adrian, Zed, Isaiah. So helpful in moving!
Response from the owner · a week ago
Thank you, Caroline. We are so glad Mike E, Adrian, Zed, and Isaiah were helpful during your move. We will share your kind words with the crew and appreciate you leaving this great review.
Mikey, Adrian, Zeb and Isiah were a wonderful and efficient crew. They worked very hard every minute they worked for us. They were careful with all our things.
Mimi
Services: Local moving
Response from the owner · 2 days ago
Thank you for the fantastic review! Our team works hard to make every move as smooth and stress-free as possible, and your feedback means a great deal to everyone at Clutch Moving Company.
Wally, Manny, and Mike A. were fantastic in helping my parents move. They arrived promptly on moving day and worked quickly while also being careful and considerate in loading and packing. They were prompt in driving and delivery to their new address. Professional, courteous, highly recommend.
Response from the owner · a week ago
Bob, thank you for the kind review and recommendation. We’re delighted Wally, Manny, and Mike A. were prompt, careful, and courteous while helping your parents. We will share your compliments with the crew and appreciate you trusting us with their move.
Laurie, thanks for the five-star rating. We’re so pleased Walid, Mike A, and Zeb made your experience great. We will share your praise with them and appreciate you choosing us.
This is the first negative Google review I’ve ever written.
I hired Clutch to fully pack my house and move my belongings from Tucson to Chicago. During packing, my dad and I noticed crew members vaping while working. That bothered me, but they appeared to be working hard, and I initially thought the move was going well.
The problems became apparent after delivery in Chicago. I discovered approximately $5,000 worth of belongings missing, in addition to damage to wood furniture, wine glasses, and upholstered furniture. Several wall-mounted items had also been removed with their mounting hardware still attached.
During delivery, their driver, Will, backed the moving truck into a neighbor’s car, damaging the driver-side passenger door.
I purchased Full Value Protection for this move. After submitting my claim, Clutch denied responsibility for the missing items and offered $350, which I rejected. They have not responded to my latest follow-up, and I am now preparing to pursue recovery through small claims court.
I paid for professional packing and moving services expecting my belongings to arrive safely and any losses to be handled fairly under the protection I purchased. My experience with both the move and the subsequent claim process has been deeply disappointing. I overall feel that I was taken advantage of during the move.
B, Kyle, Drew, Zeb, Mike E, the entire team was fantastic! One time, fast, professional!
Price assessment: Great price
Services: Local moving
Response from the owner · 2 weeks ago
Susanna, thank you for the great review. We are delighted B, Kyle, Drew, Zeb, and Mike E were punctual, efficient, and professional, and we will pass your compliments along to the team. We appreciate you choosing us.
This is revised review of the 5 star review that inputted by one of the Clutch Moving team utilizing our phone. Upon further review of their "work" we found:
* many items mishandled and broken,
*the hardware box was misplaced and many items could not be put together, including our beds. However, several days later we found the bed hardware clearly taped to one of the bedframes. They are supposed to return and put them together. As of today, they have not returned
*grandfather clock was missing the key and counter weights. This renders the clock useless
*sewing cabinet was obviously broken (pictured)
*boxes were not put in their respective rooms (and the boxes were clearly labeled!). We spent a big chunk of our time moving boxes from room to room (even from the garage) and many were very heavy.
*other items were clearly broken and no mention by the movers until we made the discovery
*over stacked the boxes and some collapsed. This also made it difficult to unpack
* have not heard from their claims department yet.
*we spent over $11k and expected more of a premium service
We are senior citizens and this has made it very difficult for us to unpack, sleeping on a mattress on the floor and moving boxes around so that we can unpack.
Price assessment: Overpriced
Price: $5,000+
Services: Senior moving, Local moving, Long-distance moving
Response from the owner · 3 weeks ago
Thank you, Deidre. We’re so pleased Michael E, Adrian, Adam, and Akeer did a great job, and we will share your praise with them. We appreciate you taking the time to leave this five-star review.