Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate CM Auto Repair 4.9/5 based on 1298 reviews, frequently citing punctual service, transparent communication, and fair pricing for tasks like oil changes, tire repairs, and diagnostics. Customers often appreciate the professional atmosphere and detailed explanations of necessary work. However, low-star excerpts describe instances of high diagnostic costs, perceived pressure to purchase additional services, and complaints regarding front desk courtesy or unauthorized vehicle handling.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,298 Google reviews we collected
Phrases our text analysis found in 1,154 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,154 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…nics know their stuff run every test find the issue and charge you a reasonable price and in this case they charged me nothing at all.…”
“very very expensive!”
“Some of the best customer service and very helpful.”
“people who work here don't understand what they're doing, there's no professionalism, the prices are like those of a dealership, and the work isn't f…”
“The technician was also amazing and thorough and above all honest!”
“…wall… I was in a rush to get home and only then did I realize that he messed up my back rim!…”
“Great experience smooth professional and fast and thorough with my inspection.”
“I highly recommend CM Auto Repair for your next auto service.”
“Based on my experience, I cannot recommend this place.”
“Didn’t know what to expect but I knew if my picky family members go here that it must be trustworthy & I was not disappointed!”
“Mike was very professional explaining what needed to be done for my wheel alignment.”
“They do not communicate pricing properly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired CM Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Mikey got the best prices in town. Some of the best customer service and very helpful. Will forsure come back again.
Absolutely wonderful. Had my check engine light turn on after about a 6-month period no one could find what the problem was so I did some research and found CM auto repair and looked at their reviews and figured I would give them a chance. They ran every test possible on my car and discovered there was a dirty…
I looked up express oil change And this was the first place that came up rightfully so because I was in and out there was a swift and easy process. I had an issue with my Car sounding weird they checked everything and let me know. I was safe to go. Appreciate you, Mike and the boys
Great experience smooth professional and fast and thorough with my inspection. I will recommend to others for service
The gentleman at the front desk was unpleasant and lacked basic customer service skills and common courtesy. This is no fault of the company, as some things simply cannot be taught. Unfortunately, because of my interaction with this young man, I would not consider returning here if I need tires again in the future.
They took care of me.i highly recommend this place. Mike with the great costumer service.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 279 | — |
| Wheel alignment | 72 | — |
| Brakes | 13 | — |
| Auto tire replacement | 6 | — |
| Oil change | 5 | — |
| Auto maintenance | 4 | — |
| Tire rotations | 4 | — |
| Auto brake replacement | 3 | — |
4.9 ★★★★★ 1,298 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wonderful service. Good price and hospitality atmosphere.
Thank you for the review! Glad to hear you had a great experience with our team
Didn’t know what to expect but I knew if my picky family members go here that it must be trustworthy & I was not disappointed!! Mike helped every step of the way, provided explanations & honest breakdowns of what my options were, what was wrong & what he could do for me. The technician was also amazing and thorough and above all honest! Honesty is so important in a shop it’s the one thing that people are apprehensive about when going to a new mechanic especially as a woman. It’s been 3 days since she’s (my car) been fixed and I’ve been driving around from FTL to Miami everyday and she’s been doing amazing! I will be coming back eventually to do the remaining work I have to catch up on but truly 5 star service! Mike checked in after to make sure all was good, when my cousin got his car fixed last week they offered Ubers for him and all. Glad to live so close to an honest & great shop. Update I had come back about 9 months later because my car needed some work & it was great to be able to trust where I was coming back to and receive same great service.
Thank you, Stephanie! We're so happy to hear you had a great experience with our team. We strive to provide honest and transparent services for our clients and we're glad that showed. We appreciate you and your family putting your trust in us with your vehicles and look forward to seeing you again!
Mikey got the best prices in town. Some of the best customer service and very helpful. Will forsure come back again.
Thank you so much, Anthony! Glad you had a great experience with our team and we look forward to seeing you again in the future!
Gracias Mike excelente servicio 100% recomendado..!!!!
Thank you for the review!
Absolutely wonderful. Had my check engine light turn on after about a 6-month period no one could find what the problem was so I did some research and found CM auto repair and looked at their reviews and figured I would give them a chance. They ran every test possible on my car and discovered there was a dirty oxygen module they cleaned it the engine light went off and they charged me nothing. I highly appreciate when mechanics know their stuff run every test find the issue and charge you a reasonable price and in this case they charged me nothing at all. They are not looking to take you to the cleaners but instead they are looking to do an exceptional job and maintain an exceptional reputation. It was also wonderful working with Mike Ponce his customer service skills are excellent and he is very patient. I highly recommend this establishment.
Thank you so much for the review, Gianni!
I looked up express oil change And this was the first place that came up rightfully so because I was in and out there was a swift and easy process. I had an issue with my Car sounding weird they checked everything and let me know. I was safe to go. Appreciate you, Mike and the boys
Thank you for the review, Daniel! Glad we could get you in and out quickly, and that the guys were able to check out that noise and send you off knowing you were safe to drive. That peace of mind matters as much as the oil change itself. We’ll pass your thanks along to Mike and the crew, and we’re here whenever you need us again.
Great experience smooth professional and fast and thorough with my inspection. I will recommend to others for service
Thank you, Chris!
The gentleman at the front desk was unpleasant and lacked basic customer service skills and common courtesy. This is no fault of the company, as some things simply cannot be taught. Unfortunately, because of my interaction with this young man, I would not consider returning here if I need tires again in the future.
Very good service
Thank you for the review!
They took care of me.i highly recommend this place. Mike with the great costumer service.
Thank you so much for the review!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
