Experts Reviews · Company report
CM Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

CM Heating

Everett, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 54 leak detection services · 4.9★ from 7,953 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CM Heating is better than 92% of leak detection services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CM Heating is better than 91% of leak detection services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CM Heating is better than 96% of leak detection services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CM Heating is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CM Heating is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CM Heating is better than 92% of leak detection services.A
92

Reviews for your job

Customers hired CM Heating for 8 kinds of job.

CM Heating for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.117
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$630
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 117 Google reviews tagged “A/C system repair” · showing 40

Leonard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Already did survey, wanted to let management know Tyler is the Best. Great understanding of the task at hand. quick to point out issues. Easy to work with and a true professional. Job 1 attitude.

Paid $400–600Reasonable priceHeating system maintenanceHVAC system maintenanceInstall thermostat+ Professionalism
Penny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I've been a customer for years and as usual, excellant service. On time and didn't stop until the job was completed and explained every step. Knowledgeable, thoughtful, courteous. The best company I've dealt with in this area ever. They're not the lowest price but they're worth every penny.

Paid $1–200Reasonable priceA/C system repair
JoLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This was our first experience with CM Heating.... and it was sooo worth it. Dan did an excellent job of informing us of the problem with the air conditioning unit and the solutions to consider. Once determined, he quickly installed the replacement part (fortunately for us, he had it in the truck!) and provided an…

A/C system repair
VickiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

CM heating is the most professional,reliable, honest company we have ever dealt with. They are also very reasonable in their prices for repairs. They send a text with the technician’s photo so you know who is going to come to your house and what time they are on their way! The technician, Hagen, was so personable…

Paid $400–600Reasonable priceA/C system repair
DeeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

CM installed my heat pump a few years ago and have taken great care of me ever since. Had an emergency and you can call day or night and they send someone right out. Love this company and the crew is always so friendly and professional!

A/C system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
SusanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jack is very personal & unfortunately could not fix my issue. I have to buy a new microwave. Nice young man who is a very hard worker. Thanks Jack & CM

Reasonable priceHeating system repairA/C system repairService not listed
jonthan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hagan was a professional. We had a/c issues and he addressed them and reassured us he could resolve the issue. He was super friendly and helpful. He made a possibly stressful experience much better for us. I highly recommend

A/C system maintenanceA/C system repair
Ben12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

CM employees are always very professional. I will continue to use them for all my HVAC needs.

Reasonable priceA/C system repair
Vest1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Adam from CM Heating and Cooling was very helpful and friendly. He was quick and efficient to resolve our issue. Would highly recommend him and CM. We have worked with them before and it’s been quality service every time.

Paid $1–200Reasonable priceA/C system repair
dom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Nick and Logan did an amazing job! Super friendly i have used CM heating for years now never disappointed always on time with top notch service!

Paid $1–200Great priceA/C system repair
Paul14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emmanuel made a frustrating situation much less aggravating. He made time to get our AC running again and did everything he could to try and avoid repeat issues or further expenses. The $1085 that it took to refill the refrigerant and inspect the lines is brutally expensive, but that’s not up to him at all. He was…

Paid $1,000+Not sureA/C system repair
Paul13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Austin, our service technician, did a wonderful job with our AC repair service. CM Heating is the BEST!

HVAC system maintenanceA/C system repair
Kristin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service. Explained and went through everything, gave very helpful information and got everything working smoothly.

Paid $900–1,000Reasonable priceA/C system repairA/C preventive maintenanceHeating system maintenance
EvaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Justin’s crew did a phenomenal job today on our furnace installation and cleaning the ducts. He worked extra hard problem solving a bizarre situation, explained everything thoroughly, cleaned up the space, and provided details on next steps. We greatly appreciate their hard work!

Paid $1,000+Reasonable priceHeating system repairCleaningA/C system repair
TrevorLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great service, great people, from sales to service! Alexander did a great job, professional and friendly.

A/C system repairHeating system repair+ Value
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This was the third repairman (maybe fourth - lost track) to fix our “gurgling” sound on our AC unit. Fixed it in record time as it turned out to be a simple issue of gravity. Many thanks for the fix, the absolute positive nature and demeanor which personified his pleasantness. Very nice gentleman AND HE WAS…

Great priceA/C system maintenance
lynn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ryan was most professional, as have been all company people I’ve dealt with. Although this service was routine, he answered all my questions clearly and completely.

HVAC system maintenanceA/C system repair
Rochak3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service with detailed explanation of issue and fix.

Great priceA/C system repair
Danny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

He just did a quick repair, didn’t catch his name. As always very happy with C and M

Paid $300–400Great priceHVAC system maintenanceA/C system repair
JacobLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bryce, Austin, and Ethan from CM heating have all been great. Professional, friendly, straightforward.

HVAC system repairHVAC system maintenanceA/C system maintenance
RonaldLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hagen arrived shortly after I got his text notifying me he was on his way, and went right to work repairing our A/C, which required a new blower motor. Not an easy job in a cramped space, but he was done and had our A/C back up and running less than 90 minutes after he arrived. Very knowledgeable and an easy person…

Reasonable priceA/C system repairService not listed
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Incredible service, very knowledgeable and efficient!

A/C system repairHeating system maintenance+ Responsiveness+ Punctuality+ Professionalism
FarukhLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

CM heating has great people. Best company out there! Kyle Hubbard and Rafael Daza are amazing techs. I had great experiences with them and would love for them to return to service my units if ever needed in the future! Also had an amazing experience with Regis today! There really is no beating CM heating! Another great experience with Hagen Tidwell!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
CindyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steven came for a weekend service call to check on my AC issues. He was very friendly, professional, thorough, empathetic, and honest. I would highly recommend!

Great priceA/C system repairService not listed
Kacie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I love this company! Everyone we have worked with has been so great!

A/C system maintenanceA/C system repair+ Responsiveness+ Professionalism
SusanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician Josh was timely, very efficient and thorough in his work. He explained what he was doing, answered my questions to my satisfaction especially when explaining the details of his maintenance service and replacements he had done. He also forwarded to me a copy of his report with photos - very complete and comprehensive.

A/C system maintenanceCleaningA/C system repair
GretchenLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Only company I'll use.

A/C system maintenanceHeating system repairCleaning+ Responsiveness+ Punctuality+ Quality
DarinLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I was a happy customer of CM. Really professional company great communication lots of resources!

HVAC system repairHVAC system maintenanceA/C system maintenance− Professionalism
Ken4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We received very timely service (within a day of calling) for our heat pump, which kept tripping the breaker. The technician, Raymond, who provided the service was very professional, knowledgeable and efficient.

A/C system maintenanceA/C system repairHeating system maintenance+ Punctuality
CourtneyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Update 6.14.24: Tobin came out to look at a tricky situation uncovered by a different tech during our annual maintenance visit involving the box that our furnace sits on. He figured out that issue and instructed us on next steps. He also tried to figure out where we could place another return so that our AC would…

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jon was great! He was very professional and thorough as he checked out our electrical issues for our ductless ac. Totally felt I can trust him and he gave honest assessments! Thanks CM for hiring quality people!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Alexander4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kyle rules!

A/C system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
Mira1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Late Saturday professional, pleasantly capable person when you need help.

A/C system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
VictoriaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★

Brand new system installed a few months ago. Rarely works correctly. They have been out a few times only to have it work for maybe a day after they leave or not working at all. Hard to get them out at a time that were are home to better explain what's going on.

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance− Responsiveness− Quality
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Adam was amazing. I am a new homeowner so I new zilch about my heating system ave how it works. Adam explained everything to me and gave me great information for the future. I will be using CM going forward

CleaningHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Justin was great. Communicative, timely and easy to work with.

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Value
Bradley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rafael was amazing! Our AC blower motor failed on our heat pump. They trouble shot the problem and gave me a complete breakdown of what my options and costs were. They came back two weeks later, replaced the control board and motor and showed me exactly where both failed. The first motor they brought didn’t work,…

A/C system repairHeating system repair+ Punctuality+ Quality+ Professionalism
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sadly, our new heat pump failed and needed to be fixed. Charles did a great job coming out and diagnosing the problem late on a Saturday night. Charles was very professional and knowledgeable when fixing our system.

A/C system repair+ Responsiveness+ Punctuality+ Quality
mike15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Charles was excellent at diagnosing the problem

A/C system repair
Mishelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Justin was great. Arrived quickly on a last minute call to help us figure out the source of our problem. He answered all of my questions and helped to troubleshoot other issues we have. Definitely recommend...

Heating system installationInstallationA/C system repair+ Punctuality+ Value

Show more a/c system repair reviews (77 more) →

Price

$292-32% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Heating system maintenance861$78–$251
HVAC system maintenance733$39–$264
Heating system installation639$1.1k–$2.1k
Heating system repair553$114–$529
Install AC413$1.6k–$2.9k
HVAC system repair354$114–$580
A/C system maintenance343$37–$295
Installation253$578–$2.1k

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