CNY Canine Academy

• Staff & attitude▲
• Speed & response▲

Our dog Pippin goes to CNY Canine for training, daycare, boarding, and grooming. She is a lovable friendly dog but at first it took her a while to get to know and play with other dogs. She had some anxiety and issues with being reactive. She slowly got used to being with and playing with other dogs and attends day care 3 times per week. We see a big change in our dog as she is more gentle and better behaved. Pip loved it so much that we started bringing our senior dog Abigail to daycare. We noticed right away that she had more pep and enjoyed going going to daycare with Pip. The staff is friendly, caring, knowledgeable, and our dogs are well-taken care of. This is a great facility where all of your dogs needs will be met through "one stop shopping!" Kathleen Schnorr & Kayleen Tyrrell

• Dog daycare

Pretty good place for daycare, my dog goes often, picking up is a pain the lobby is not big enough and one of the front desk people spends way too much time talking and not actually checking people out or retrieving dogs.

• Price assessment: Reasonable price
• Services: Dog daycare

• Staff & attitude▲

Amazing doggy daycare, grooming, and training! Does great with my reactive dog. Staff are very knowledgeable about dog behavior and reactivity. My dog absolutely loves going here! Her favorite word is “daycare.” We are moving and will miss this place!

• Honesty & trust▲

• Other pet boarding
• Dog boarding with training
• Dog grooming
• Dog boarding
• Dog training

We had 2 German Shepards and we had to we had to say goodbye to our Sledge about 2 years ago. It’s easy to overlook that our pets have a grief process of their own, so I decided to look into daycare and socialization for Sumatra. We were turned away from other services due to Sumatra’s unique personality. I’m beyond grateful for the approach and knowledge leading to our success with daycare. The staff is phenomenal, they guided me through the process and shared their insights to animal behaviors, leaving me speechless. During our “trial day,” I was briefed that Sumatra has a “nervous curiosity,” she just needed that personal support and space with introductions. There is an amazing awareness by the staff where each dog has a unique personality and are accepted for what makes them so special to us. It’s an honor to be able to bring Sumatra to daycare here. She has developed a deeper sense of self and a happier life all together. Sumatra wakes me up on daycare days by pulling my blankets off and jumping in the kids bed. It makes me happy to see her that excited for her day. I am grateful and proud of everyone who has, and will continue to play a role in Sumatra’s growth. It’s overwhelming while navigating places that you can trust that they will treat your pet with the love and care, just as you do. I confidently say, “this is the place.”

• Price assessment: Great price
• Services: Other pet boarding, Dog boarding with training, Dog grooming, Dog boarding, Dog training

• Staff & attitude▲

• Dog grooming
• Dog boarding
• Dog daycare
• Dog training

My dog loves going to daycare here and we have also boarded him. Very nice and accomodating!

• Price assessment: Reasonable price
• Services: Dog grooming, Dog boarding, Dog daycare, Dog training

• Staff & attitude▲

• Dog daycare
• Val

Love , love, love CNY Canine and the entire staff! The first time I dropped my Allie off 2years ago, I was so nervous, I actually went back to get her. Val was so sweet and asked me to give Allie a chance, but if I wasn’t comfortable I could take her. After talking to Val I gave Allie a chance to make new friends. Now my Allie can’t wait to get out of the car, so excited to see her new friends… puppy and people! They treat my 2 and a half year old miniature schnauzer like she was theirs! So much love!

• Price assessment: Reasonable price
• Services: Dog daycare

• Price & value▼
• Staff & attitude▼
• Communication▼
• Quality & results▼
• Honesty & trust▲

• Dog boarding
• Dog daycare

It’s unfortunate that I have to write this, previously I was happy with most boarding stays and always happy with grooming. My pomsky has come home sick a few times, no biggie, paid the vet bills moved on. Although, this time around was a disaster. Charged for damages they can not prove my dog actually did, after 6-7 stays according to the owner, my dog is just a genius and the only dog to ever open a kennel and cause damage??? Nvm the fact they stated they placed him in the kennel (employee probably didn’t secure it) but because they noticed his nose touching the lock, they are assuming he became Houdini and opened the kennel to cause damage. I asked repeatedly to be called to make payment over the phone, multiple phone calls unanswered, and no response to emails. Then a few hours later, my card on file is charged with a damage fee. Few more hours later I receive a call from the owner, who was rude and had a nasty attitude for a pretty valid frustration that a paying, repeated customer had. Zero communication up until the first phone call and I was met with attitude and argument. They have zero proof my dog became Houdini and opened a kennel, the owner is going off of an employees assumption. $50 to me, isn’t going to break the bank. It’s the principle behind it. Zero communication, excuses, zero proof of anything, and totally unhelpful. The owner made sure to throw in my face that I signed a waiver which means they can charge me for any damages. BEWARE. They will not prove your dog damaged anything, from pictures the place isn’t a 5 star dog hotel by any means. Meanwhile, my dog was brought home by a family member and placed into his crate ALONE in my home, where he did not become Houdini and magically unlock a basic crate door and cause any damages 😀 Be very careful trusting this establishment, I have had concerns before that I let go or never addressed so now they mean nothing. I always gave the benefit of the doubt, continued to support/trust this establishment just to receive this result. I am heartbroken to even be dealing with such a ridiculous situation and hope others can avoid. You’re signing a waiver that says they can charge you regardless of the facts, so beware. If my dog was put in a kennel for “less than 25 minutes” how did he cause damage to a door when I paid extra for daycare? Shouldn’t he be tired and not full of energy? None of it seems to add up and the owner didn’t care about my concerns, apparently $50 was worth the relationship built over the years. They claim that they “gain nothing” from charging someone $50 for damages, so how do you feel good about doing it with zero proof and within 25 mins???? They were apparently extremely short staffed, wondering if my dog was left alone longer than they are telling me. Since he apparently became Houdini, unlocked a kennel door, and let himself out to cause damage. Previous damage to the door was very obviously painted over from the photo. Owner claims it’s more than $50 of damage…. lol either my dog wasn’t secured and left along much longer than they are stating or there’s more to this. My dog is left to his crate, BASIC CRATE, for the work day and most evenings. ALONE. He doesn’t magically end up out of it and destroying things. I was told previously this place has cameras where all the kennels are, when I asked for the footage I was told there wasn’t any because “they weren’t expecting this”. Meaning my dog has never magically opened a kennel or caused damage. Now he magically does. Meanwhile he magically opened a kennel that “no dog has ever opened on their own”. There will be no video if you ever needed it for damage proof or anything pertaining to your dog, that’s a big NO from me. Tread lightly with this establishment! Ps. Seems like someone had a similar complaint as mine, which I find oddly convenient.

• Services: Dog boarding, Dog daycare

• Would recommend▲

This is the best daycare/boarding services ever!! The owner and all their coworkers are absolutely AMAZING!! They care and look out for your pets, just like they were staying at home! I would recommend this place to anyone I know! Thank you all so much for your amazing services and treating our dog like it was her second home!! ❤️❤️

• Speed & response▲
• Staff & attitude▲

• Jess

Myles has been going for about a year now and he loves it. He is a very anxious dog and the staff there worked with him beautifully. They did not throw him into a big group right away. The staff worked with him and his boundaries! Their trainer Jess is so personable and gives you a great one on one experience. The staff in the daycare/boarding/training/and grooming make sure you are getting the services needed for your dog’s personality. Myles utilizes every service offered and when we drop him off you will have peace of mind that your dog is in great hands! Myles loves the entire staff and runs right to the door excited. 10000/10 recommend this daycare to anyone who has a dog. They truly treat your dog like their own !

• Quality & results▲
• Would recommend▲

• Val
• Jess

We have been going to this facility for over a year. Koda loves his daycare days and is so excited to go. We love the peace of mind of knowing he is so happy and well cared for. From using their daycare, boarding services, and training (obedience, good citizenship, scent work) Val, Jess and the entire staff are top notch, and I highly recommend them.