Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Coastal Carpet & Tile Cleaning 4.8 out of 5 based on 130 reviews, with the owner responding to 77 percent of feedback. Customers frequently praise the company for professional conduct, punctual arrivals, clear communication, and effective results on carpets, tiles, and grout. Many note reasonable pricing and thorough cleaning of stains and pet odors. However, a pattern of low-star complaints highlights instances of missed appointments and dissatisfaction with the cleanliness of specific hard surface floors after payment.
Data from Google, last updated November 6, 2026.
130 Google reviews we collected
Phrases our text analysis found in 116 written reviews
How often each topic comes up in the written reviews
We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, great job cleaning my white sofa and rugs!”
“After losing our Hannah to cancer we were concerned about having our wool rugs cleaned professionally, without damage to them or our hardwood floors.”
“I highly recommend having them clean your carpets as they did an excellent job.”
“Even with a last-minute booking, they arrived on time and went above and beyond.”
“Unfortunately they never showed up or called.”
“Pricing was fair, and they were thoughtful enough to keep the door closed as much as possible to help keep the A/C inside.”
“We are very impressed by the level of cleanliness, and the timely administrative communications.”
“I genuinely thought the grout was supposed to be gray this whole time… turns out it wasn’t.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 130 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent work performed. I intend on setting up a regular cleaning routine with them. I highly recommend having them clean your carpets as they did an excellent job.
Very professional, excellent work! Used three times and every time they have done satisfying work.
Thank you, Mr. Ramos we appreciate your continued business and trust placed in us . Always a pleasure and look forward to see you again in the future .
Excellent at what they do. Very professional and the carpets look Great ! Don't make the mistake of using anyone else but Coastal Carpet
Thank you Mr. John for given us the opportunity to freshen up your carpet .
Great service and even better results. After losing our Hannah to cancer we were concerned about having our wool rugs cleaned professionally, without damage to them or our hardwood floors. Coastal Carpet & Tile did a fantastic job.
Thank you for given us the opportunity to take care of your rugs.
Prompt! Courteous! Great Price! Hard Working! They brought our carpet back to life & our dirty sofa looks brand new! Can’t recommend them enough! Will definitely be using them for other projects.
Thank you so much, Miss Hope. We appreciate your kind words and the opportunity to take care of your carpet and furniture cleaning. We look forward to working with you in the future thanks again.
I asked the guy if he cleaned under my dresser and was told "we don't move big furniture." I told him that I just moved into the house and that I didn't know if the dresser was going to stay where it was and asked him if I moved it would the carpet look the same as that just having been cleaned. "No," he told me. He said he'd bring the equipment back in and clean under it an put it up on foam blocks. I also asked him to do the same with 2 pieces of light furniture in the other room he cleaned. I just went into both rooms and the carpet in front of these 3 pieces is damp but completely dry underneath all 3. This means that all he did was put them up on these foam blocks. So what happens if I want to move that dresser or the other two pieces?
Mr.Burke I spoke to my tech about this he said and he did move that furniture there were stains under the furniture that are no longer there. I’m sorry if you believe that because it’s drier under the dresser, then not that doesn’t mean Chris didn’t do what he said he was gonna do . We would do a couple extra dry strokes of just vacuum under furniture. You seen him Bring the lines back in the house and go back in the rooms and The stains are no longer under the furniture that were present prior to cleaning , he put blocks on the furniture to keep them off the wet carpet. He also mentioned how you praised him about how good of a job he did while there. Two leave 2 star review because the carpet is drier under doesn’t seem reasonable to me . He said there was four pieces that he moved And cleaned under. if you could call us in the morning. I can let you talk to the tech. You’re also checking the carpet 6 to 7 hours after we completed the job which could have dried .
Company did an amazing job on my carpets
I had Coastal Carpet come out to my business and clean my slate floors. The worst job ever, and the company is very unprofessional. I would never do business with this company again. I highly recommend checking out another companies before you do business with this company.
This is a BS. review because I left you a one star review for the work you did on my boat . Boat World in D’iberville (never take your boat there ) . That work was done 4 months ago and you wait till now to leave us a review. What a joke . Pathetic
Great communication, affordable!
Thank you .
Very professional, great job cleaning my white sofa and rugs!
Thank you Mrs Davis .
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts