Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Coastal Creek Animal Hospital five stars based on 147 reviews, with the owner responding to all feedback. Customers frequently cite friendly, knowledgeable staff, a clean facility, and fair pricing as key positives. Many appreciate the clinic’s punctuality, clear communication, and willingness to provide cost estimates before services. One recurring criticism involves post-exam communication issues, where a technician allegedly failed to convey important information properly, leading to a disappointing experience despite initial satisfaction with the exam.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Bar = this company · dark tick = category median.
147 Google reviews we collected
Phrases our text analysis found in 134 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment we walk in, we are welcomed with so much kindness, compassion, and genuine care.”
“I cannot thank this office enough for all the support they gave Sully this summer and will continue to recommend them to everyone in the Summerville area.”
“We cannot recommend her enough!”
“…a team that makes you feel supported and heard means more than I can explain.…”
“Exam was thorough, professional and explained clearly.”
“We're very happy with the whole process and how grounded and honest every one was about the entire ordeal.”
“The receptionist was quick, and kind, the Assistant and Veterinarian were compassionate, friendly and knowledgeable, and MORE than happy to answer any…”
“Coastal Creek also has very fair pricing which is crucial in this time.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Coastal Creek Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
I truly cannot say enough wonderful things about everyone here! From the moment we walk in, we are welcomed with so much kindness, compassion, and genuine care. It means the world to me knowing that Petey is being cared for by people who truly love and care about him. 🐾❤️ Everyone has been so patient,…
Heyy,Luna here. I just wanted to say thank you sooo much for helping me! My skin feels so much better and my ear infection is gone! Now I can enjoy my well deserved naps without scrit-scratching.
We just moved to the area and through research of local clinics, I decided to take a chance with Coastal Creek Animal Hospital. Everyone was wonderful. I appreciate that they listened to me about what is helpful for my boy within a clinic setting. I also appreciate recieving a estimate prior to services. 10/10 would…
We have had a rough two weeks with a very sick baby (dog) and were very pleased with the help we have received so far at Coastal when we made the switch there. The vet as well as the staff have been great to answer questions and provide any help possible.
My baby started having seizures at 5 years old and I called my Vet to get her in on a Monday morning and they said we can get her in at the end of the week. That was not acceptable for me. I called Coastal Creek and they took us in a few hours later. They called me pretty much every morning after that visit to check…
Everything from start to finish was wonderful. The staff made us feel comfortable, welcomed, and truly at home. It was such a positive experience!
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 14 | — |
5.0 ★★★★★ 147 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Thank you! Great service!
Thank you so much for your kind words! We appreciate you trusting us with Goober’s care. Give him some extra love from our team!
Amazing staff
Thank you so much for your review! Queso is such a beautiful girl, and we absolutely loved having her with us. Give her some extra love from all of us!
Excellent clinic. Friendly kind and caring staff.
Thank you so much Ms. Edwards! We love being able to take care of all your pointer babies, thank you for trusting us with their care!
I truly cannot say enough wonderful things about everyone here! From the moment we walk in, we are welcomed with so much kindness, compassion, and genuine care. It means the world to me knowing that Petey is being cared for by people who truly love and care about him. 🐾❤️ Everyone has been so patient, understanding, and reassuring throughout everything we’ve been going through. They take the time to listen to my concerns, answer all of my questions, and make me feel like Petey is just as important to them as he is to me. As a pet parent, it can be incredibly scary and emotional when your fur baby isn’t doing well, and having a team that makes you feel supported and heard means more than I can explain. I am so incredibly thankful we found Coastal Creek Animal Hospital and for the love and care they continue to show Petey. We truly appreciate every single person there! ❤️🐶
Thank you so much for your incredibly kind words! ❤️ It means the world to our team to know that you and Petey feel so loved and supported. We know how difficult it can be when your fur baby isn’t feeling their best, and we’re so grateful you trust us to be part of Petey’s care. He is so lucky to have you, and we’re always here for both of you!
Heyy,Luna here. I just wanted to say thank you sooo much for helping me! My skin feels so much better and my ear infection is gone! Now I can enjoy my well deserved naps without scrit-scratching.
Wait… Luna typed this herself?! So talented! We’re so happy to hear her skin is feeling better and her ear infection is gone. Most importantly, she can finally get back to her favorite activity; uninterrupted naps without the dreaded scrit-scratch! Give Luna some extra belly rubs from us!
We just moved to the area and through research of local clinics, I decided to take a chance with Coastal Creek Animal Hospital. Everyone was wonderful. I appreciate that they listened to me about what is helpful for my boy within a clinic setting. I also appreciate recieving a estimate prior to services. 10/10 would recommend. Charter also recommends because he was told he was perfect. Lol
Thank you so much for your kind review! We’re thrilled to hear that you and Charter had such a wonderful experience. We’re especially glad to hear he was comfortable throughout the exam, and that he left knowing just how perfect he is! Thank you again for trusting us with his care and for the 10/10 recommendation!
We have had a rough two weeks with a very sick baby (dog) and were very pleased with the help we have received so far at Coastal when we made the switch there. The vet as well as the staff have been great to answer questions and provide any help possible.
Thank you so much for taking the time to share your experience and support us! We know the past couple of weeks have been difficult for you guys. We’re always here to answer questions and help in any way we can. Thank you for trusting us with T and Rocky’s care. We’re wishing them both the very best!
My baby started having seizures at 5 years old and I called my Vet to get her in on a Monday morning and they said we can get her in at the end of the week. That was not acceptable for me. I called Coastal Creek and they took us in a few hours later. They called me pretty much every morning after that visit to check on her. Unfortunately, my baby continued to progress very fast and the meds just were not working and I had to make the decision to let her go. I am so blessed to have been able to take her to see Dr. Mack, she was so loving and truly cared about my baby. The entire staff was amazing.
Thank you for your incredibly kind words. We know how difficult it was to say goodbye to sweet Nikita, and we’re honored you trusted Dr. Mack and our team to be there for her. She was clearly so loved, and we’re grateful we could provide her with the care and compassion she deserved. ❤️
Everything from start to finish was wonderful. The staff made us feel comfortable, welcomed, and truly at home. It was such a positive experience!
Hearing this truly makes our day! Creating a stress-free, welcoming environment is what we strive for with every visit, so it means the world to know you had such a great experience with our team! Thank you for trusting us with Gigi’s care and give her some love from all of us!
The best staff! Highly recommend! 🩷
Thank you so much for the wonderful review! We love having Mia visit us and truly appreciate you taking the time to share your kind feedback.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
