Analyzing 5,692,1095.7M ReviewsFor 15,63115.6K Experts

Experts Reviews · Company report
Coastal House Cleaning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%45+6.8Craft & service 20%8+1.6Value 10%46+4.6Momentum 8%34+2.7Track record 7%53+3.7Accountability 5%97+4.9Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE

Coastal House Cleaning

San Diego, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 50 house cleaning services · 4.9★ from 228 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Coastal House Cleaning is better than 53% of house cleaning services.C
53
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Coastal House Cleaning is better than 45% of house cleaning services.C
45
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Coastal House Cleaning is better than 8% of house cleaning services.F
8
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Coastal House Cleaning is better than 46% of house cleaning services.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Coastal House Cleaning is better than 34% of house cleaning services.D
34
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Coastal House Cleaning is better than 53% of house cleaning services.C
53
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Coastal House Cleaning is better than 97% of house cleaning services.A
97

Reviews for your job

Customers hired Coastal House Cleaning for 4 kinds of job.

Coastal House Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 28

All 5 Google reviews tagged “General housekeeping”

Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I’m so glad I found Coastal House Cleaning! I am seriously so grateful for their help. We’ve been doing biweekly standard cleanings and it has made such a huge difference in keeping our home feeling clean and stress-free. The team is always friendly, on time, and does a really thorough job. It’s not just a quick…

General housekeepingDeep clean
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carla and her sister came for my deep clean appointment. They did an amazing job! It was perfect for me to organize my space and while they were detailing everything. It’s hard work to keep a clean home and two jobs this service was so helpful and now my home is dust-free and clean!

Reasonable priceGeneral housekeepingDeep clean
Better5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jess at Coastal makes booking our short term rental cleanings a breeze. She makes sure the cleaning team takes care of all the special requests too! I couldn't have found a better partner for running our rental business.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Destinee did such a great job cleaning our vacation rental! She was prompt and efficient. The owners Jessica and Jason are very responsive and so helpful and kind - they went above and beyond to make sure that everything was perfect. We do not live in the same state that our rental home is, so it is important to…

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service. Very professional and reasonable price. I will definitely use for my future cleaning needs.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$356+28% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 58%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean26$283–$453
Moving-related cleaning20$347–$614
Standard cleaning16$170–$259
General housekeeping5$164–$259

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