Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts
Reviewers frequently praise the friendly staff, clean facility, and compassionate care provided to dogs and cats during the adoption process. The organization is noted for its dedicated volunteers and helpful guidance for prospective adopters and fosters. However, a recurring criticism involves poor phone accessibility, with several customers reporting unanswered calls and delayed callbacks. These communication issues led some individuals to feel neglected or frustrated despite the generally positive experiences of those who successfully connected with the team.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
256 Google reviews we collected
Phrases our text analysis found in 141 written reviews
How often each topic comes up in the written reviews
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team members are very professional ,friendly and committed to finding wonderful new families for the animals in their care.”
“I adopted Oreo on Sunday and it was a great experience!”
“If I didn't work full time I would run that shelter myself and I'd have every single pet adopted in a week.”
“The initial application was easy to navigate, the response was quick, and when the rescue needed more info- they didn’t just automatically close out a…”
“I highly recommend them and make an appointment to visit the pets, or better yet, volunteer your time.”
“She answered my questions, as this was my first dog I’ve adopted.”
“They literally never answer the phone, and are always full but when I visited the dogs seemed well kept and the staff was friendly”
“Her foster mama, “Mama Lo”, was incredibly accommodating, worked with my work schedule, and GENUINELY had Clovers best interest in mind.”
“You are lying to people here on Google yet wont even say anything to the dogs owner.”
“So, I'm not sure it’s a fair review, but it was my first experience!”
praise complaint · found by our text analysis, Google review wording unchanged.
The location look intimidating but the people and the animals are the sweetest! They have great information, the prices are great and we are so happy to have found our garlic knot! Go to their website for an appointment if you are looking for your next family friend ❤️
Very caring, loyal, dedicated. I wish everyone had the opportunity to work with them for adoption. PLEASE CONSIDER DONATING. THE REAL DEAL
I have adopted 4 beautiful furbabies from Coastal Pet Rescue. I am so grateful for the hard work and sacrifices they make to save so many animals in need! The team members are very professional ,friendly and committed to finding wonderful new families for the animals in their care.
Nice folks . I'm adopting two kitties and they have a good thing going here .very helpful
I gave it 2 stars because it exists. However, the person was not very helpful, although understandably, she was about to get off for the day, and I was in a moment of distress as I lost my rottweiler to lymphoma that day. So, I'm not sure it’s a fair review, but it was my first experience!
I adopted Oreo on Sunday and it was a great experience! Highly recommend Coastal Pet Rescue for adoption.
4.5 ★★★★★ 256 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The location look intimidating but the people and the animals are the sweetest! They have great information, the prices are great and we are so happy to have found our garlic knot! Go to their website for an appointment if you are looking for your next family friend ❤️
The information they give you us not reliable
11/10 experience working with Coastal Pet Rescue. The initial application was easy to navigate, the response was quick, and when the rescue needed more info- they didn’t just automatically close out application. They gave me time to gather documents for my other pets records & worked with me. & on to Clover. I saw her on the website & just felt a pull to her. Her foster mama, “Mama Lo”, was incredibly accommodating, worked with my work schedule, and GENUINELY had Clovers best interest in mind. She wasn’t rushy, ready to put her up for adoption. She answered my questions, as this was my first dog I’ve adopted. She made me feel at home, offered tips, and let me get to know Clover & let Clover get to know me before the official adoption. This has made Clovers transition into a new household incredibly easy. Thank you Coastal Pet Rescue (and Mama Lo) for giving my family the chance to welcome Clover home <3
Anyone who fights to help animals out is a hero to me.
Very caring, loyal, dedicated. I wish everyone had the opportunity to work with them for adoption. PLEASE CONSIDER DONATING. THE REAL DEAL
I have adopted 4 beautiful furbabies from Coastal Pet Rescue. I am so grateful for the hard work and sacrifices they make to save so many animals in need! The team members are very professional ,friendly and committed to finding wonderful new families for the animals in their care.
Nice folks . I'm adopting two kitties and they have a good thing going here .very helpful
Shout out to Lisa!
In love with this place, they show the true love to animals
I gave it 2 stars because it exists. However, the person was not very helpful, although understandably, she was about to get off for the day, and I was in a moment of distress as I lost my rottweiler to lymphoma that day. So, I'm not sure it’s a fair review, but it was my first experience!
Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts
