COIT Cleaning and Restoration of Houston at a glance
Reviewers with a 4.6 rating from 1923 entries frequently praise the thoroughness of carpet, upholstery, and duct cleaning services. Positive feedback highlights professional conduct, punctuality, detailed explanations, and effective stain removal. However, lower-rated reviews cite pricing discrepancies between initial quotes and final bills, missed appointment windows, and perceived upselling tactics. The company owner replied to 66 percent of these reviews.
Google rating: 4.6 out of 5 from 1,923 reviews (84% five-star).
Reviews on this page: 1,922 Google reviews (1,403 with written comments, 35 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: November 1, 2026.
Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
1,922 Google reviews we collected
4.6of 5
5 stars1,61384%
4 stars1176%
3 stars482%
2 stars422%
1 star1025%
Praise vs complaints
Phrases our text analysis found in 1,403 written reviews
94%praise
Praise2,12994%
Complaints1426%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude67130%
Quality & results62628%
Speed & response35316%
Price & value2119%
Would recommend1989%
Communication1647%
Honesty & trust482%
What customers talk about
We read 1,403 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and did a great job cleaning my drapes”
“And also I maintain a very clean home and found that rude and offensive.”
“Great job by Victor with everything well explained.”
“Horrible people hiring someone like that, I will actively campaign against their services.”
“Justin was super professional, punctual, and remarkably thorough.”
“No details d/t it was a No call/No show for the schedule time slot.”
“Gave us a reasonable estimate and followed up quickly.”
“Absolutely outrageous, unconscionable price gouging and taking advantage of vulnerable people.”
“If you’re looking for a reliable carpet and rug cleaning service in the Missouri City / Fort Bend area, I highly recommend COIT—be sure to request Justin!”
“I will never EVER use this company again and will recommend others save themselves the time and money of this useless and stressful service.”
“The staff was informative and knowledgeable, answered all our questions, and texted us with their arrival time—and showed up right on schedule.”
“I also told him the lady I spoke with had told me she’d mark on my profile what she quoted me—he ignored that.”
“It’s rare to find service professionals who take such genuine pride in their work, but Justin exceeded every expectation.”
“Terrible communicators and dishonest in their practices.”
People customers mention
Justin39 reviews
Daniel15 reviews
Jose15 reviews
Edward14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent service from Justin and Rudy. Very thorough. Took a great deal of care in their work. Highly recommend.
Price assessment: Reasonable price
Price: $500+
Services: HVAC duct & vent cleaning
Response from the owner · 22 hours ago
We are delighted to hear Justin and Rudy provided such careful, thorough service. Thank you for recognizing their professionalism and for recommending COIT. We will be sure to share your kind feedback with them and the team.
R
Ruicha Mishra7 reviewsiTotal number of Google reviews Ruicha has written across all businesses on Google Maps, not just this one.
They did a great job. I can’t even figure out where the stain was.
Price assessment: Reasonable price
Price: $200–250
Services: Area rug cleaning
Response from the owner · 4 days ago
Thank you for taking the time to share your experience, Ruicha. It is great to know the stain removal left such a seamless result. Our team values careful work and attention to detail, and we appreciate you choosing COIT for your cleaning service.
A
Aurko Dutta5 reviewsiTotal number of Google reviews Aurko has written across all businesses on Google Maps, not just this one.
Great job by Victor with everything well explained.
Response from the owner · Edited 4 days ago
Thank you for your review, Aurko! We're glad to hear that Victor provided a clear and thorough explanation. We truly appreciate your feedback and support!
P
Penny Grams11 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Very professional and did a great job cleaning my drapes
Services: Drapes & curtain cleaning
Response from the owner · 4 days ago
We are happy to hear your drapes received the careful cleaning they deserved, Penny. Thank you for recognizing our team’s professionalism and trusting COIT with your home. We appreciate your five-star feedback.
S
S. A. HaktanirLocal Guide · 38 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Thank you for your kind words! We truly appreciate your support and are glad we could provide you with expert service. Thank you for choosing COIT. We look forward to serving you again!
B
Barbara Kneisler5 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Thank you for sharing this, Barbara! It's always rewarding to know the work we do makes a real difference for our customers. We appreciate you taking the time to leave a review and for trusting COIT!
G
Galia Vargas6 reviewsiTotal number of Google reviews Galia has written across all businesses on Google Maps, not just this one.
Coit Carpet Cleaning did an excellent job cleaning our two bedrooms and home office. The process was orderly, quick, and efficient. The staff was informative and knowledgeable, answered all our questions, and texted us with their arrival time—and showed up right on schedule. After everything dried, the carpets felt clean and looked amazing. Highly recommend!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you so much, Galia! We're glad everything went smoothly, from the timely communication to the results you saw once the carpets dried. Clean carpets really do make a difference, and we're happy to hear you're pleased with the results. We truly appreciate your recommendation and thank you for choosing COIT!
C
Chris Carter7 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Matt did an amazing job of cleaning our living room sofa! Looks and smells brand new.
Price assessment: Reasonable price
Price: $450–500
Services: Upholstery cleaning
Response from the owner · a week ago
We are ecstatic to hear this, Chris! Matt takes real pride in his work, and knowing your sofa looks and smells brand new is exactly the kind of result we love to hear about. We will be sure to pass along your kind words to him. Thanks for sharing!
D
Denise Strong17 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Mike did a great job cleaning and scotchguarding my carpet. He was professional, courteous and efficient.
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · a week ago
We are glad to hear Mike took such good care of you, Denise! It's great to know everything went so smoothly and that he made the whole experience easy from start to finish. We'll be sure to pass along your kind words to him. Thanks for sharing!
P
Patricia KurthLocal Guide · 73 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
The schedule desk and Daniel were great
Happy with the end result.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you for your review, Patricia! We're glad Daniel and our scheduling team made a great impression, and even happier to hear you're pleased with the results. We'll be sure to pass along the kind words to Daniel and the team. They'll love hearing it!
