Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Customers frequently praise the punctuality, professionalism, and thoroughness of the cleaning staff, noting that carpets and rugs often appear significantly improved after service. Recurring themes include efficient communication and the ability to remove tough stains, with some clients requesting specific technicians for consistent results. However, a notable pattern in lower-rated reviews cites high pricing as a major drawback, with some customers questioning the value of the service relative to the cost.
Data from Google, last updated November 10, 2026.
311 Google reviews we collected
Phrases our text analysis found in 194 written reviews
How often each topic comes up in the written reviews
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He's professional and polite and gets right to the job.”
“I have had my carpets cleaned many times by Coit men who have always done an excellent job.”
“Horrible job”
“The cleaning was done on time, efficiently and very respectfully and all my needs were taken care of.”
“Did a great job cleaning the carpets everything went well definitely would recommend them very professional”
“The quality of their work was excellent, and the price was very affordable.”
“I loved their service in the past, but at this point it is just too expensive to even consider.”
“Marques was very professional and listened to what I wanted.”
“The only thing I don’t like they can be hard to get a hold of !”
“Dependable and quick, Besides clean good smelling carpet!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 311 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I have had my carpets cleaned many times by Coit men who have always done an excellent job. This time it was two loves seats that now look new again. I always ask for Frank because he does such a great job. He's professional and polite and gets right to the job.
He was courteous and thorough—a great job!
Thank you, Sylvia, for sharing your experience. We appreciate your kind words about the courteous, thorough service you received. Our team takes pride in careful work and respectful service from start to finish.
Marques was very professional and listened to what I wanted. Everything looked excellent. I am very happy!!!!!
We greatly appreciate your kind feedback, Ann. Thank you for recognizing Marques’s professionalism and care in listening to your preferences. We will be sure to share your comments with him and the team. It is wonderful to know you were so pleased with the finished results.
Great job !
Thank you, Gerard! We're glad things went well and will pass along the kind words to the team. Hope to see you again soon!
The cleaning was done on time, efficiently and very respectfully and all my needs were taken care of.
We are absolutely thrilled to hear this, Liz! Knowing our team showed up on time, got the job done efficiently, and made you feel respected throughout the process means a lot to us. That's the standard we hold ourselves to with every visit. We appreciate you taking the time to share your experience!
Excellent service!
We sincerely value you taking the time to share your experience, Susan! Seeing that the service hit the mark means a lot to us. We look forward to helping you again whenever the need arises.
My rugs was exceptionally dirty. In fact, I thought it had been ruined after getting left outside for several days. It's a very good wool and silk rug,, so I was just sick about the damage. But COIT managed to come through once again. It took a few cleanings, and the staff refused to return it until it looked just right. I won't use anyone else but COIT cleaners!
Thanks so much, Janene! That wool and silk rug is a lovely piece worth keeping, and we’re so glad our team saw it through. Their dedication to a perfect restoration reflects how much we value your items. We truly appreciate you choosing us!
Showed up on time, very polite! Listen to our concerns, and did a great job!
We are glad to hear this, Bob! Punctuality and genuinely listening to our customers matter a lot to us, so knowing that came through during your service is really rewarding. Thanks for taking the time to share your experience!
Excellent customer service and he did a fantastic job on the carpets. They look amazing!!!!
We’re thrilled you love the carpets, Antonio! Our team will be so happy to hear your feedback. Thanks for reaching out!
So, haven't had them do anything for me yet, but Darion and Frank are amazing doing the carpets at the Casino! They look fantastic! Their customer service is top tier! The carpet looks amazing!!!!! Great job guys!!!!!
Thank you for sharing this, Jennifer! It's great to hear that Darion and Frank are doing such a fantastic job at the Casino. We'll absolutely pass along your kind words to them — that kind of recognition means a lot. Whenever you're ready to have us take care of something for you personally, we're here!
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts