Analyzing 8,242,8378.2M ReviewsFor 23,34523.3K Experts
Reviewers frequently praise the facility's cleanliness, affordable 24/7 access, and friendly staff who assist with membership sign-ups. Positive feedback highlights the welcoming atmosphere and helpful customer service during initial interactions. However, low-star reviews consistently cite significant issues with billing practices, specifically unauthorized charges and difficulties in processing cancellations. Some members also report equipment malfunctions, inconsistent locker room hygiene, and a perceived decline in overall facility maintenance over time.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
17,738 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Holding people accountable with the way they charge, Mya D was super helpful”
“…me, Kennedy grew audibly frustrated, denied my request, and abruptly hung up on me.…”
“I had a great experience at the gym thanks to Jesus!”
“Housekeeping and members etiquette of usage with equipment is horrible.”
“Maya was super helpful and explained the process of how to sign up and what it all entailed super simply.”
“It was such an easy process to sign up and it was super quick!”
“I highly recommend seeing Dyllan for your membership sign up.”
“I signed up today because I needed a friendly and 24/7 gym that’s affordable and the member that helped me is Mya D she is great”
“overall nice gym, always crowded, bathrooms aren't the best and they started over charging for pretty much everything”
“He was friendly, professional, respectful, and genuinely helpful.”
“The gym is good at the time but when you try to cancel good luck because they will continue to charge your account like the scammers they are.”
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐ 5/5 Stars I had a great experience at the gym thanks to Jesus! His customer service was outstanding. He was friendly, professional, respectful, and genuinely helpful. He made sure I felt welcomed and took the time to answer my questions with a positive attitude. It’s always great to see someone who takes…
I joined this gym about 2 months ago and it’s been wonderful. I like the large fans they have on the ceiling and the machines are pretty nice. The staff is always kind and helpful, especially Troy. He always answers any questions I have. I recommend anyone curious to try this gym. Thank you! :)))
I signed up today because I needed a friendly and 24/7 gym that’s affordable and the member that helped me is Mya D she is great
Bro at the front desk on nights is super cool and nice. The equipment is always nice and clean and overall it feels safe there.
Maya was super helpful and explained the process of how to sign up and what it all entailed super simply.
Great experience at this gym. Very welcoming and helpful staff. Shout out to Troy for the great hospitality.
4.9 ★★★★★ 17,737 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Holding people accountable with the way they charge, Mya D was super helpful
Great facility, friendly staff, and easy sign-up process. Maya D. Was great!
⭐⭐⭐⭐⭐ 5/5 Stars I had a great experience at the gym thanks to Jesus! His customer service was outstanding. He was friendly, professional, respectful, and genuinely helpful. He made sure I felt welcomed and took the time to answer my questions with a positive attitude. It’s always great to see someone who takes pride in their work and goes above and beyond to provide excellent service. Jesus is definitely a great asset to the gym, and his hard work deserves recognition. Keep up the great work!
We are so blessed to have you here with us at Colaw Fitness. Thank you for sharing about your experience here!
Felix was so nice and he help me thank you for your service
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
I joined this gym about 2 months ago and it’s been wonderful. I like the large fans they have on the ceiling and the machines are pretty nice. The staff is always kind and helpful, especially Troy. He always answers any questions I have. I recommend anyone curious to try this gym. Thank you! :)))
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
I signed up today because I needed a friendly and 24/7 gym that’s affordable and the member that helped me is Mya D she is great
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
Very good
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
Bro at the front desk on nights is super cool and nice. The equipment is always nice and clean and overall it feels safe there.
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
Perfect. Customer service. Thanks Troy!!
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
Maya was super helpful and explained the process of how to sign up and what it all entailed super simply.
Thank you for sharing your experience at Colaw Fitness. Have a blessed day!
Analyzing 8,242,8378.2M ReviewsFor 23,34523.3K Experts
