carolina hattarLocal Guide · 12 reviewsTotal number of Google reviews carolina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and prices are reasonable
Collar and Leash Pet Shop
4.8 ★★★★★ 342 Google reviews · 24 photos
86%five-star reviews
0%reviews answered by the owner
Nov 2026latest review
Collar and Leash Pet Shop at a glance
Customers frequently praise the knowledgeable staff, reasonable pricing, and holistic approach to pet health, including grooming services that leave animals clean and comfortable. Recurring themes highlight the availability of specific food brands and supplements, along with a generally friendly atmosphere for regular patrons. However, critical reviews cite issues with grooming appointment reliability, such as missed bookings or long wait times, and describe instances of rude customer service during returns or interactions regarding pet care.
- Google rating: 4.8 out of 5 from 342 reviews (86% five-star).
- Reviews on this page: 342 Google reviews (240 with written comments, 14 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 4, 2026.
- Service: Pet Store serving Brea, California.
Data from Google, last updated November 12, 2026.
Star ratings
342 Google reviews we collected
- 5 stars29586%
- 4 stars3510%
- 3 stars51%
- 2 stars21%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 240 written reviews
- Praise23996%
- Complaints94%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude13755%
- Would recommend3113%
- Price & value3012%
- Quality & results2811%
- Honesty & trust104%
- Speed & response73%
- Communication52%
What customers talk about
We read 240 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very knowledgeable and helpful about their products and pets.”
“When I called to check on Cookie—worried whether she was scared, barking, hungry, or needed to go potty—I was shocked by the rude and dismissive attitude.”
“We’re grateful for their reliable inventory and highly recommend them to anyone looking for personalized pet care!”
“I will never return and do not recommend this place to any pet owner who actually cares about their animal’s wellbeing.”
“They do a great job with nail trimming, and a great price.”
“Collar & Leash Shop is a fantastic little gem in the community where you can find unique pet items and receive exceptional service.”
“She listens with her heart and always helps my pup with everything and I trust her completely!”
“Shelly recommended a few things for wound care and she healed immediately.”
“The owner, my goodness, the warm welcome and the knowledge, patience, and explaining of everything is so soothing.”
People customers mention
- Shelly 5 reviews
- Grove 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 342 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Tina DuarteLocal Guide · 27 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are very knowledgeable and helpful about their products and pets.
Jimi Mac SheenLocal Guide · 92 reviewsTotal number of Google reviews Jimi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHow 'bout that Warren Howe's ceramic with plant display 🤠
Sage NelsonLocal Guide · 19 reviewsTotal number of Google reviews Sage has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing they always take care of his nails really well and wash him really well always comes back happy and smelling so good ✨🫧🛁💅🌹
Steven MorrisLocal Guide · 12 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and knowledgeable staff. Great care for your dog along with products to keep your fur baby healthy.
Sharon Kuwahara10 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe owner Shelly is fabulous!! She listens with her heart and always helps my pup with everything and I trust her completely!! Love Shelly and her team. They're better than a vet.
Cindy CindyLocal Guide · 27 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShelly is so sweet and knowledge. Family owned and operated with a holistic view and help with your fur baby's. A affordable grooming place aswell. Holistic side to it with things like acupuncture, Lazer and such for your pets. Wouldn't go anywhere else.
Windy Traviglia8 reviewsTotal number of Google reviews Windy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove it here, and buy my food here because pet co and pet smart don’t sell Fromm. They are all very friendly and very helpful. The only down side is I’m only off Sat and Sun and they are closed Sunday. Wish they were closed Monday instead.
Rusty Spoonz1 reviewTotal number of Google reviews Rusty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI literally swear by this place. Any and every thing you will ever need or need to know this is the place. Every single person there goes above and beyond and are extremely knowledgeable about warm and cold blooded babies. I’m blessed to have known of this place for years and will continue to spread the good word about it to everyone I meet. <3
Lori PinkLocal Guide · 52 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI too couldn't possibly say how truly amazing this pet store is. Shelly Holman is one of the most incredible person I have ever had the privilege of knowing. She is compassionate with all animals and extremely knowledgeable. So much more than a pet store, a groomer, a veterinarian, where the health and well being of your baby is truly the most important. Her advice, antibiotics, supplements have saved 3 of my animals. You absolutely have to visit this store and see for yourself.
Business details
- Address: 9772 Chapman Ave, Garden Grove, CA 92841
- Phone: (714) 530-4490
- Website: collarandleashpetshop.com
- Service area: Brea, CA