Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Google reviewers rate Colonial Pest Control Inc. 4.9/5 based on 2539 reviews, noting the owner responds to 95% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding services like bi-annual treatments, mouse exclusion, and wasp removal. Many highlight fair pricing and professional conduct during home inspections. However, recurring criticisms in low-star reviews involve poor communication, missed appointment notifications, and ineffective long-term solutions for persistent pest infestations despite multiple visits.
Data from Google, last updated November 8, 2026.
2,539 Google reviews we collected
Phrases our text analysis found in 1,654 written reviews
How often each topic comes up in the written reviews
We read 1,654 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are so knowledgeable and have great customer service!”
“I called to discuss bill and the person I talked to said what ever and hung up on me”
“The customer service here was top notch across the board!”
“They were awful in one word.”
“Our tech Paul was tremendous, efficient and knowledgeable.”
“Joe explained everything about the services to be performed.”
“No communication, no alert from anyone on what he was supposed to do.”
“I would highly recommend Derrick and Colonial Pest Control.”
“Bees have not come back and if they don’t stay away, Colonial offers a 6 month guarantee!”
“I was able to secure an appointment in a reasonable time and he arrived on time.”
“We really appreciate his genuine concern for customer satisfaction!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 2,539 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Showed up on time. Thorough job
Thank you for your fantastic review, Robert! We're delighted to hear that our team showed up on time and provided a thorough service. Your satisfaction means a lot to us! Colonial Pest Control Inc.
Brycen is very thoughtful and competent in his work. He's very considerate and polite at every visit. I highly recommend Colonial!
Thank you for your kind words! It's wonderful to hear that Brycen made such a positive impression with his thoughtfulness and professionalism. We truly appreciate your recommendation and are glad you had a great experience with us! Colonial Pest Control Inc.
Today I had a great experience with Scott! My parents have been using colonial peat for years and I’ve been using their services for the last 4 years in Waltham! They are so knowledgeable and have great customer service! I will always use their services!
Thank you for sharing your experience! It’s wonderful to hear that Scott provided you with great service and that you’ve had such a positive relationship with us over the years. We truly appreciate your loyalty and are glad to know that our team’s knowledge and customer service made a difference for you. Your support means a lot! Colonial Pest Control Inc.
Our tech Paul was tremendous, efficient and knowledgeable. Very excited to be a new Colonial Pest customer!
Thank you for your kind words! It's wonderful to hear that Paul made such a positive impression with his efficiency and expertise. We're delighted to welcome you as a new customer and appreciate your feedback. Colonial Pest Control Inc.
The customer service here was top notch across the board! Joe explained everything about the services to be performed. I signed up for the membership where they come out 2x a year to treat for a variety of pests. It was an extremely fair price! He was professional, thorough and so kind. Ricky was awesome! Explained how and where he would be addressing issues he found. He was so kind to my two dogs, which made the visit that much easier. He also made sure I knew what to expect. Both Joe and Ricky went above and beyond- even recommending local places to check out when they learned my family was new to the area. Can’t beat that. Overall, I am thrilled with my decision to work with Colonial. Thank you Joe & Ricky!!!!
Thank you so much for your wonderful review, Kelly! We're delighted to hear that Joe and Ricky provided you with exceptional service and made the experience enjoyable for you and your dogs. It's great to know they went the extra mile to help you feel at home in the area. We truly appreciate your feedback and look forward to continuing to serve you! Colonial Pest Control Inc.
This Company is an absolute must if you have any problems with mice, etc. Kristin is my favorite!!!
Thank you for your wonderful review, Rose! We're so glad to hear that Kristin made such a positive impact during your experience with us. We appreciate your recommendation and are here to help with any pest issues you may have. Colonial Pest Control Inc.
Great team - excellent work - great value !
Thank you for the wonderful feedback, Susanna! We're delighted to hear that you had a positive experience with our team and appreciated the quality of our work. Your satisfaction means a lot to us! Colonial Pest Control Inc.
Brycen came in on time. Professional and courteous. We discussed our situation and problem. Brycen acknowledged our concerns and began working on solving the problem. We were very satisfied his explanation of what was done to fix the issues. He provided evidence of the damage that was done by the mice and showed us how they were getting in. Then he showed us how he fixed all the problems. Even provided photos as evidence! Great work!
Thank you for sharing your experience, Bill! We're delighted to hear that Brycen provided you with such professional and thorough service. It's great that he took the time to address your concerns and provide clear explanations along with evidence. Your satisfaction is important to us, and we appreciate your feedback! Colonial Pest Control Inc.
The team is polite, congenial, and helped us a lot with our pest control program. We are happy to have a service contract with Colonial Pest
Thank you for your kind words, Edward! We're delighted to hear that our team provided you with the support you needed for your pest control program. It's great to know you're happy with your service contract. We appreciate your feedback! Colonial Pest Control Inc.
Great guy, professional and friendly.
Thank you for your kind words! We're glad to hear you had a positive experience with our team. It's always a pleasure to provide professional and friendly service. Your feedback is appreciated! Colonial Pest Control Inc.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts