Analyzing 5,649,0035.6M ReviewsFor 15,50115.5K Experts
Customers consistently praise the company for punctual arrivals, detailed energy assessments, and clear explanations of insulation and heating options. Positive feedback highlights professional conduct, thorough inspections, and helpful guidance regarding Mass Save rebates and system efficiency. However, several low-star reviews criticize the business for poor communication, including vague documentation, unreturned calls, and scheduling errors that left customers without confirmed appointments.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 288 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The install was clean and professional, and they left the space spotless.”
“Excellent detailed and thorough assessment of the house insulation.”
“Terrible customer service.”
“They showed up on time, explained the options clearly, and walked us through how the new system works.”
“Got everything done super quick, and walked me through what I could get done and also went out of his way to explain things to me.”
“I'd highly recommend Colt to anyone in the Middlesex county area looking for a tankless water heater or plumbing work.”
“Well worth it, thank you!”
“I had heard that prices for things like insulation were often inflated due to MassSave, but this company seems to operate honestly.”
praise complaint · found by our text analysis, Google review wording unchanged.
So thorough and kind! Went above and beyond to find all possibilities to making our house warmer!
Hi Hannah, Thank you for the positive review of us conducting your Mass Save Home Energy Assessment!
He did a good job at my home assessment
Hi Vu Thank you for the positive review of us conducting your Mass Save Home Energy Assessment
professional. friendly and helpful.
Hi Jake, Thank you for the positive review of us conducting your Mass Save Home Energy Assessment
Colt Home Services installed a new tankless water heater in our home in Weston, and the whole experience was great. They showed up on time, explained the options clearly, and walked us through how the new system works. The install was clean and professional, and they left the space spotless. We've had endless hot water ever since and are already noticing the energy savings. Communication was easy from scheduling to the final walkthrough. I'd highly recommend Colt to anyone in the Middlesex county area looking for a tankless water heater or plumbing work.
Joe was amazing! Got everything done super quick, and walked me through what I could get done and also went out of his way to explain things to me.
Hi Aaditya, Thank you for the positive review of us conducting your Mass Save Home Energy Assessment
Both Joe and Colt were great doing my energy and insulation audit. They couldn’t have been more professional and knowledgeable. They arrived on time and really explained all the benefits for insulation and heat pumps. I had no idea how much energy was wasted with my current setup. I really benefited from their assessment. I would highly recommend their services for anyone interested in cutting energy waste!
Hi Jonathan Thank you for the positive review of us conducting your Mass Save Home Energy Assessment and doing your home insulation.
Joe was awesome during his energy audit identifying many ways to cut our bills. I would highly recommend him and his company.
Joe Frasso was amazing! he was extremely knowledgeable and helpful, especially as a first time home buyer with an older house he was able to help even further beyond his services ultimately saving me hundreds. will 100% using him again when needed.
Hi Casey Thank you for the positive review of us conducting your Mass Save Home Energy Assessment!
Joe F was lovely to work with. Very personable and helped us with questions and issues outside the scope of the initial project.
Hi Trish, Thank you for the positive review of us conducting your Mass Save Home Energy Assessment!
Joe came by and walked through every thing in great detail. He showed us all the ways to make the house more efficient and when they came to install the insulation the crew was amazing and respectful.
Analyzing 5,649,0035.6M ReviewsFor 15,50115.5K Experts