Google reviewers for Colton Water Removal & Cleanup in Watertown, MA, report a perfect 5.0 rating based on 27 reviews, with the owner not replying to any. Customers frequently cite rapid response times, including same-day and late-night arrivals, along with clear communication regarding schedules and costs. Recurring themes include thorough inspections, professional conduct, and the use of modern equipment to handle water damage, mold, and flooding effectively. The reviews describe the service as reliable and attentive to details, with no common criticisms identified in the provided excerpts.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Arrived very quickly and did a thorough inspection of the mold. The service was excellent, with clear communication and no pressure. Give us honest and unbiased recommendations. Great experience!
When I saw water marks on the clothes and a smell of mold in the laundry, I didn't even know who to ask. The crew came out on the same day to fix the problem. The entire team was professional and helpful.
BOOK WITH JEREMY. Seriously, he's legit. No games. I got two kids and a cat, and our couch was a mess. Jeremy showed up on time, didn’t hit us with hidden fees like other guys. The results? Couch looks brand new, and the carpet smells fresh. My wife is stoked. Jeremy's the real deal, and I’ll def call him again. Trust me, you want him on your list.
Lupeta Marianna Richard are an excellent team! They are very good together. To make anything work, you need to be creative. People are nice. They do their work very professionally. They take pride in what they do. You did a great job.
Josh and his team Zoey & Moe did a fantastic job cleaning up after our pipe burst. They took great care to protect and clean the parts of our house that were not damaged. The team was incredibly thorough, even though the job ended up being much larger than expected. They were punctual and clearly communicated both their schedule and actions. The most impressive part of the experience was the outstanding customer service and compassion that they displayed not only to me, but also to my three very curious children.
Tristan arranged his crews so that no time was wasted. The job was done on time and everyone did an excellent job. Tristan was available to answer any questions I had and helped me choose the right floor tiles, wall colours and fixtures. I am very pleased with the result.
The day before snowfall was approaching. Kathy was very comforting, and she made sure that we got service on time. They were so busy on the day of the storm that I got to speak with two managers and the owner. They were friendly and very informative. They answered all of our questions. David Carr had come the day before with all the information needed to get the water mitigation and plumbers ready to begin. They can help you from the beginning.
Website is easy to navigate. I love that they are open 24 hours a day and cover such a large area. Professional and Awesome
Rain caused our house to flood on 8 August. Eric was contacted on Sunday for help. He contacted Mason. They stayed in touch with me and offered a solution for our particular situation. They always took the time to explain and update me, even though they were a busy team. They are highly recommended.
This team is punctual and pays attention to details. We have worked with many water restoration companies. They arrive on time, start working immediately, and don't leave any stone unturned. It is essential that they communicate clearly with homeowners and reassure them in stressful situations. It is refreshing to work with an organization that truly cares about the quality of its work and the people it's helping.