HVAC CONTRACTORS · PHOENIX, AZ
Comfort One Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Comfort One Air Conditioning

Better than 93% of HVAC contractors · #5 of 67

5.0★580 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Comfort One Air Conditioning for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 60

All 12 Google reviews tagged “HVAC system repair”

★★★★★ Michael · Edited 2 months ago

Thank you so much to the two gentlemen that came out to assist. Jon was prompt, communicative and professional. I feel that they were honest and forthright. this is the second time working with Jon, but good dude and would recommend 100%

HVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Tracy · Edited 3 months ago

Professional and kind, they cleaned up after themselves and even asked if I had extra paint to touch up any areas that needed after they had to remove old grids. Our air flow has never been better. Honest company and the customer service is A+. Highly recommend! Thank you!

HVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Dawn · a year ago

Jon was great! Comfort One got Jon out right away and was very helpful. Will call them next time we are in need

HVAC system repair
★★★★★ John · a year ago

my early morning service request was promptly answered and scheduled. the service tech was courteous and efficient. the units were operating and cooling in less than an hour. i would highly recommend this company.

HVAC system repair
★★★★★ Thejas · Edited a year ago

Honest business. friendly and professional employees. I have been using their services for more than 10 years at 2 properties. It's a small family business , so you don't have to deal with multiple departments etc! They are also more knowledgeable about installing heat pumps than some other installers in this area.…

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Johnny · 2 years ago

Comfort One did an AMAZING job on our AC! We recently purchased our first home and called them to complete some repairs. Jessica was great to work with when we called to schedule service. She had a tech out right away! Their communication is top notch - we received a text confirming our appointment and another when…

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Scott · 3 years ago

The best service we have ever received, Jon Holmstrom, was clean, fast, and super friendly. I would recommend them to everyone.

HVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Michele · 3 years ago

Fast friendly service, would recommend

HVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jennie · 3 years ago

Our roof was leaking in through the intake vent when it rained. I had a different A/C company come out who stated it was a roofing issue. While having our roof reshingled, it was determined that the piece going from the A/C unit into the house was rusted and leaking. Comfort One Air Conditioning was able to give me…

HVAC system repairHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ S. · 4 years ago

Jon was friendly, on-time and communicative. He thoroughly inspected by ac/ductwork and clearly explained issues/recommendations.

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Chris · 3 years ago

Rating only, no written review.

HVAC system repairA/C system repair+ Punctuality+ Quality+ Professionalism
★★★★★ Andrew · 4 years ago

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Comfort, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (16 reviews)2024-Q2: 4.98★ (51 reviews)2024-Q3: 5.00★ (23 reviews)2024-Q4: 5.00★ (28 reviews)2025-Q1: 5.00★ (13 reviews)2025-Q2: 5.00★ (47 reviews)2025-Q3: 5.00★ (35 reviews)2025-Q4: 5.00★ (21 reviews)2026-Q1: 5.00★ (36 reviews)2026-Q2: 5.00★ (95 reviews)2026-Q3: 5.00★ (83 reviews)2026-Q4: 5.00★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 48%Reasonable 50%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
99
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
99
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
69
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
60
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
60
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
51

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+78 / −0
Professionalism
+90 / −0
Responsiveness
+83 / −0
Punctuality
+83 / −0
Value
+76 / −1

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