HVAC CONTRACTORS · PHOENIX, AZ
Comfort One Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Comfort One Air Conditioning

Better than 93% of HVAC contractors · #5 of 67

5.0★580 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Comfort One Air Conditioning for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 47

All 8 Google reviews tagged “Heating system maintenance”

★★★★★ Bill · Edited 6 months ago

Taps at Comfort One AC was excellent. He checked our AC out and found it was running well, giving us peace of mind, ensuring a worry-free and comfortable summer season in AZ. Comfort One is our go-to HVAC-Service company. I highly recommend them.

HVAC system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jared · a year ago

My experience with Comfort One Air Conditioning has been nothing short of excellent. They installed a complete, new split system unit in my house nearly 8 years ago. In those 8 years since, I have had zero issues with any of the equipment or quality of work that was done by the professionals at Comfort One who…

Great priceHVAC system maintenanceA/C system maintenanceInstallation
★★★★★ Amy · Edited a year ago

I have used Comfort One since 2018 and love them and their service! They are honest, integrity based and service oriented. It is like dealing with a friend who is taking care of you. Also 2 of my friends have used them and one even said I saved her life with them they loved them so much. I have dealt mainly with…

HVAC system maintenanceA/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ John · Edited a year ago

John was very professional and knowledgeable. Would definitely recommend this company.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Janet · Edited 2 years ago

I have used Tapps for about 15 years. He is quick to respond, honest and treats me right. I have used him on my home units along with my rentals. He babied one of mine along until it no longer could be repaired. He then replaced it at a reasonable cost. He is very knowledgeable, explains what's going on, and…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Spencer · 3 years ago

I've used Comfort Once A/C ever since meeting the owner. The most important thing I value is that the company is local and responsive to when I need any repairs or maintenance. The old companies I would use could often just give me next day schedules in middle of summer. My last recent tech Juha has been to my place…

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Kimberly · 4 years ago

We had a great experience with comfort one! The technician was prompt, friendly, professional, and very knowledgeable. He addressed the issue quickly and the price was reasonable. We plan to get their maintenance package because they were so pleasant to work with! Thanks comfort one!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Andrew · 4 years ago

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Comfort, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (16 reviews)2024-Q2: 4.98★ (51 reviews)2024-Q3: 5.00★ (23 reviews)2024-Q4: 5.00★ (28 reviews)2025-Q1: 5.00★ (13 reviews)2025-Q2: 5.00★ (47 reviews)2025-Q3: 5.00★ (35 reviews)2025-Q4: 5.00★ (21 reviews)2026-Q1: 5.00★ (36 reviews)2026-Q2: 5.00★ (95 reviews)2026-Q3: 5.00★ (83 reviews)2026-Q4: 5.00★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 48%Reasonable 50%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
99
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
99
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
69
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
60
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
60
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
51

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+78 / −0
Professionalism
+90 / −0
Responsiveness
+83 / −0
Punctuality
+83 / −0
Value
+76 / −1

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