HVAC CONTRACTORS · PHOENIX, AZ
Comfort One Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Comfort One Air Conditioning

Better than 93% of HVAC contractors · #5 of 67

5.0★580 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Comfort One Air Conditioning for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 59

All 16 Google reviews tagged “Install AC”

★★★★★ James · Edited 4 months ago

We are grateful to have gone through them for our AC system. They answer their phone, were available on short notice and solved all our issues. Overall one of the best contractors we've done business with.

Install ACHVAC duct & vent installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Alec · Edited 6 months ago

Juha with Comfort one Air Conditioning did a very good job with taking care of my needs! They are very professional and communicative! Will definitely continue to use Comfort one!

A/C system maintenanceRepair HVACInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Emery · Edited 7 months ago

Comfort One AC installed an entire HVAC system in my new house and everything went as good as it could have. Very responsive and timely. They do what they say they will. I'd highly recommend them. Update, I also had them install a mini split in my office and once again, a seamless experience. I recommend them to…

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Joe · a year ago

The team was very responsive and got our job taken care of very professionally. I'll definitely use them again.

Reasonable priceInstallationInstall AC
★★★★★ Tanya · Edited a year ago

Comfort One Air Conditioning is the best AC company out there! Anytime we have had a AC emergency they have been out same or very next day to get us back up and running! Highly recommend!!!

A/C system maintenanceA/C system repairInstall AC
★★★★★ Scott · Edited 2 years ago

Quick, honest and friendly.

HVAC system maintenanceInstall AC
★★★★★ Janet · Edited 2 years ago

I have used Tapps for about 15 years. He is quick to respond, honest and treats me right. I have used him on my home units along with my rentals. He babied one of mine along until it no longer could be repaired. He then replaced it at a reasonable cost. He is very knowledgeable, explains what's going on, and…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Adam · 3 years ago

Quick and professional. Thanks to comfort one guys for tuning up my AC

HVAC system maintenanceInstall ACHeating system installation+ Punctuality+ Professionalism+ Value
★★★★★ Oleg · 3 years ago

“Taps” and the Comfort One crew were prompt, honest and the most affordable of all the companies that gave me quotes for a new AC unit for my condo. I plan to use them again.

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Molly · 3 years ago

Taps, Henri, & John did a wonderful job on my AC unit install. They were punctual, professional, kind and courteous to my tenant during install. Really appreciate Jessica and Joanna being nice on the phone. Many businesses just dont care about or are appreciative of the work people give them. Not this crew.…

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Judith · 3 years ago

Twenty or more years ago, I wouldn't have been amazed by excellent customer service, but in this day and age, I am more than pleasantly surprised. Very nice and professional people that work at this business. Responsive, same day, to email, text, voicemail, or in person or telephone questions. (We didn't have many…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Chippy · 4 years ago

Great company to work with!

Install AC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Linda · 5 years ago

My a/c wasn’t working and I came home from a 2- week vacation and it was 86 in my condo at 9pm. I called and reported the problem and the tech came out and fixed my a/c by 11pm. I was so grateful!!

Install ACInstall thermostatA/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Sidney · 5 years ago

Comfort One replaced my AC unit & I couldn't be happier! Taps is very knowledgable and helped me choose the right system for my home. The crew was very professional & cleaned up very well! I will definitely recommend these guys!

Install AC+ Quality
★★★★★ Ann · 3 years ago

Rating only, no written review.

HVAC system maintenanceInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Andrew · 4 years ago

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Comfort, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (16 reviews)2024-Q2: 4.98★ (51 reviews)2024-Q3: 5.00★ (23 reviews)2024-Q4: 5.00★ (28 reviews)2025-Q1: 5.00★ (13 reviews)2025-Q2: 5.00★ (47 reviews)2025-Q3: 5.00★ (35 reviews)2025-Q4: 5.00★ (21 reviews)2026-Q1: 5.00★ (36 reviews)2026-Q2: 5.00★ (95 reviews)2026-Q3: 5.00★ (83 reviews)2026-Q4: 5.00★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 48%Reasonable 50%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
99
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
99
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
69
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
60
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
60
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
51

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+78 / −0
Professionalism
+90 / −0
Responsiveness
+83 / −0
Punctuality
+83 / −0
Value
+76 / −1

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