HVAC CONTRACTORS · PHOENIX, AZ
Comfort One Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Comfort One Air Conditioning

Better than 93% of HVAC contractors · #5 of 67

5.0★580 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Comfort One Air Conditioning for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Installation”

★★★★★ Jared · a year ago

My experience with Comfort One Air Conditioning has been nothing short of excellent. They installed a complete, new split system unit in my house nearly 8 years ago. In those 8 years since, I have had zero issues with any of the equipment or quality of work that was done by the professionals at Comfort One who…

Great priceHVAC system maintenanceA/C system maintenanceInstallation
★★★★★ Tara · a year ago

I'm so thankful for Comfort One Air Conditioning! My AC went out on a Saturday and they came out to evaluate it that day. I knew it would be time to replace it and I had the best experience with them from start to finish. The owner, Taps, was very knowledgeable and helped me through the process of choosing the…

Installation
★★★★★ Joe · a year ago

The team was very responsive and got our job taken care of very professionally. I'll definitely use them again.

Reasonable priceInstallationInstall AC
★★★★★ Thejas · Edited a year ago

Honest business. friendly and professional employees. I have been using their services for more than 10 years at 2 properties. It's a small family business , so you don't have to deal with multiple departments etc! They are also more knowledgeable about installing heat pumps than some other installers in this area.…

HVAC system repairHVAC system maintenanceA/C system maintenance

vs category

Blue = Comfort, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (16 reviews)2024-Q2: 4.98★ (51 reviews)2024-Q3: 5.00★ (23 reviews)2024-Q4: 5.00★ (28 reviews)2025-Q1: 5.00★ (13 reviews)2025-Q2: 5.00★ (47 reviews)2025-Q3: 5.00★ (35 reviews)2025-Q4: 5.00★ (21 reviews)2026-Q1: 5.00★ (36 reviews)2026-Q2: 5.00★ (95 reviews)2026-Q3: 5.00★ (83 reviews)2026-Q4: 5.00★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 48%Reasonable 50%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
99
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
99
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
69
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
60
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
60
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
51

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+78 / −0
Professionalism
+90 / −0
Responsiveness
+83 / −0
Punctuality
+83 / −0
Value
+76 / −1

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