Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Comfort One Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%99+34.7Reliability 15%99+14.9Craft & service 20%25+5Value 10%69+6.9Momentum 8%60+4.8Track record 7%60+4.2Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Comfort One Air Conditioning

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 580 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Comfort One Air Conditioning is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Comfort One Air Conditioning is better than 99% of HVAC contractors.A
99
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Comfort One Air Conditioning is better than 25% of HVAC contractors.D
25
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Comfort One Air Conditioning is better than 69% of HVAC contractors.B
69
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Comfort One Air Conditioning is better than 60% of HVAC contractors.B
60
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Comfort One Air Conditioning is better than 60% of HVAC contractors.B
60
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Comfort One Air Conditioning is better than 51% of HVAC contractors.C
51

Reviews for your job

Customers hired Comfort One Air Conditioning for 8 kinds of job.

Comfort One Air Conditioning for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 51

All 5 Google reviews tagged “Heating system repair”

Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This year when the thermostat went out they were able to again send someone same day, replace the part, and get my heater running same day!

Heating system repairA/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
SeanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Comfort One is fantastic! I had to have two new AC units put on my house. They came out the next day, replaced the units and were done in a couple of hours. A few days later, the heat wasn’t working on one of my units so I called and they send Jon out to diagnose. Within a few minutes he had it diagnosed and fixed.…

Heating system repair+ Punctuality+ Professionalism+ Value
JanetLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have used Tapps for about 15 years. He is quick to respond, honest and treats me right. I have used him on my home units along with my rentals. He babied one of mine along until it no longer could be repaired. He then replaced it at a reasonable cost. He is very knowledgeable, explains what's going on, and…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kimberly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a great experience with comfort one! The technician was prompt, friendly, professional, and very knowledgeable. He addressed the issue quickly and the price was reasonable. We plan to get their maintenance package because they were so pleasant to work with! Thanks comfort one!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 50%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance36$37–$292
A/C system maintenance35$54–$441
A/C system repair29$209–$880
Repair HVAC18$236–$840
Install AC16$1.5k–$3.2k
HVAC system repair12$192–$955
Heating system maintenance8$54–$292
Install thermostat8—

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