Experts Reviews · Company report
Comfort Zone Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Comfort Zone Service

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 394 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Zone Service is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Zone Service is better than 93% of boiler installers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Zone Service is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Zone Service is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Comfort Zone Service for 8 kinds of job.

Comfort Zone Service for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$318
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 48 Google reviews tagged “A/C system maintenance” · showing 20

Jeff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The company is 5 stars all the way around. From the group that takes the call down to Julian the technician. On time, informative and pleasant to work with.

Reasonable priceA/C system maintenance
Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I've used Comfort Zone for many years. Professional, courteous, knowledgeable, always on time. I highly recommend Comfort Zone for reassuring service and safety.

Paid $1–200Great priceHVAC system maintenanceA/C system maintenance
Matthew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Josh provided excellent customer service

CleaningHVAC system maintenanceA/C system maintenance+ Punctuality+ Quality+ Professionalism
MerleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Josh was curtious and informative. Answered all my questions and got the furnance cleaned and checked out the vitals to see if within specs. Great job Josh.

Paid $1–100Great priceA/C system maintenanceHeating system maintenance
Norman5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with the maintenance work. Very thorough work.

Paid $400–600Reasonable priceHVAC system maintenanceA/C system maintenance
J8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jordan did an excellent job. Very knowledgeable and explained everything clearly.

Paid $1,000–1,200Reasonable priceHVAC system maintenanceA/C system maintenance
Toni3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The company was great! They actually were running ahead of schedule and called me first thing to make sure I was ok with them coming earlier. Josh was detailed and explained everything to me. He worked efficiently and fast. He sold me on continued business and I would recommend them to anyone.

Paid $1–200Great priceA/C system maintenanceHeating system maintenance
Keith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They always do a great job!

Paid $400–600Not sureA/C system maintenance
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh was great. He came out to service my air conditioner and furnace. He was very friendly and helped me understand the problem and how to fix it. He took the time to explain the situation and assess the best options for the future. I highly recommend!

HVAC system repairHVAC system maintenanceA/C system maintenance
CaseyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have hired Comfort Zone twice over the past year. Last winter they replaced my furnace same day and today they tuned up both of my ACs after having cooling issues. Josh was the tech who came out both times. He’s very transparent, professional, and goes out of his way to explain things. I am nothing but impressed…

Paid $2,000+Reasonable priceA/C system maintenanceHeating system repairA/C system repair
Gerald10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service man knew what doing! Very meticulously

Reasonable priceA/C system maintenance
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh did a wonderful job explaining everything he found and how he was going correct it.

Paid $400–600Reasonable priceA/C system maintenance
BaurzhanLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh provided a comprehensive explanation and shared his thoughts, which I greatly appreciate. Overall, it was a positive experience.

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had Josh out today from Comfort Zone for routine maintenance on my central air unit. The company sent text messages with his picture ahead of time with estimated time of arrival. He was extremely nice, professional and respectful. He also ended up having to go into my crawl space to check on ductwork and had to…

Paid $200–400Reasonable priceA/C system maintenanceService not listed
LindaLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jordan was fantastic! He was polite and took the time to answer all of my questions. He came prepared, took pictures of the work he did. He thoroughly.explained what was wrong and how it was fixed. Very friendly, professional and hard working. I highly recommend him for any heating or air conditioning job you need…

Reasonable priceA/C system maintenanceA/C system repair
MargaretLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our technician, Josh Berg was great! He was professional, friendly, respectful of our home, thorough and informative. We decided to sign up for the Comfort Club and Josh explained all the options and answered our questions. He suggested, without pressure, a surge protector for the ac unit which we also decided to…

Paid $400–600Reasonable priceA/C system maintenanceService not listed
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jacob was great coming and servicing our AC unit today. He was professional and took the time to explain the problem.

Paid $1–200Great priceA/C system maintenance
Redman822Local Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job, very good communication from Josh, our technician. We recommend them highly.

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
merime5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent! On time, cleaned up after himself and transparent with cost. Gave me all my options in a way that was understandable!

Reasonable priceA/C system maintenance
Maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This is an excellent company! Josh serviced our AC, answered our questions and made recommendations. It is great having a local business to get service!

Paid $1–200Reasonable priceA/C system maintenance

Show more a/c system maintenance reviews (28 more) →

Price

$248+9% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance105$37–$264
A/C system maintenance48$39–$318
HVAC system repair42$145–$618
Heating system maintenance31$37–$317
Heating system installation27$1.4k–$2.8k
Heating system repair17$78–$745
Cleaning17$135–$484
Install AC17$1.6k–$3.2k

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