Experts Reviews · Company report
Comfort Zone Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Comfort Zone Service

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 394 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Zone Service is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Zone Service is better than 93% of boiler installers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Zone Service is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Zone Service is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Comfort Zone Service for 8 kinds of job.

Comfort Zone Service for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$611
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 17 Google reviews tagged “A/C system repair”

Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh was great. He came out to service my air conditioner and furnace. He was very friendly and helped me understand the problem and how to fix it. He took the time to explain the situation and assess the best options for the future. I highly recommend!

HVAC system repairHVAC system maintenanceA/C system maintenance
CaseyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have hired Comfort Zone twice over the past year. Last winter they replaced my furnace same day and today they tuned up both of my ACs after having cooling issues. Josh was the tech who came out both times. He’s very transparent, professional, and goes out of his way to explain things. I am nothing but impressed…

Paid $2,000+Reasonable priceA/C system maintenanceHeating system repairA/C system repair
JohnnyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My air conditioner failed two days before one of the hottest days of the year. Comfort Zone sent out Jordan who was quickly able to find determine the issue and make the necessary repair. Very knowledgeable, and I appreciated his desire to make sure all was done well and in order. Kudos to Comfort Zone for both their communication and professionalism.

Paid $400–600Reasonable priceA/C system repair
LindaLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jordan was fantastic! He was polite and took the time to answer all of my questions. He came prepared, took pictures of the work he did. He thoroughly.explained what was wrong and how it was fixed. Very friendly, professional and hard working. I highly recommend him for any heating or air conditioning job you need…

Reasonable priceA/C system maintenanceA/C system repair
Redman822Local Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job, very good communication from Josh, our technician. We recommend them highly.

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Cecilia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jordan came out today when it was 90° to checkout our AC unit that was not working. I scheduled the appointment in the morning and he was out within a few hours. He assed the problem and gave a few recommendations, with no pressure. He was able to fix the problem quickly and explained everything throughly. Great service and highly recommend!

Paid $800–1,000Great priceA/C system repair
Joi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I first started using this company last year when we had AC problems on the first hot day of the year, and they were able to accommodate a same day, last minute appointment. Since that first appointment, I have been completely satisfied with their service. Always responsive, great customer service, prompt arrival of…

Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jordan was excellent! Superlative customer service skills and content knowledge. Fair and honest estimates!

A/C system repair
Norman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jacob is exceptionally talented. Good communicator and excellent problem solver.

Paid $300–400Reasonable priceInstall thermostat
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our AC needed service during a substantial heat wave. Needless to say, getting a technician out seemed like it would daunting. I spoke to Julie from the Comfort Zone office and she was great. While not making promises she did say she would try very hard to get someone out the same day. Well lo and behold, our…

A/C system repair
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived right on time, was very transparent with pricing and explained everything to me. Super friendly and a very professional company. I couldn't be happier, I'll recommend Comfort Zone to anyone!

Great priceA/C system repair
gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Paul was very forward with everything he did for us and what he had to fix. Great costumer service! Very very nice guy.

A/C preventive maintenanceThermostat installationA/C system maintenance
AnnaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company. I used them for both AC and heating maintenance and repairs. Easy to schedule the appointment; the repair tech is there on time, and every time they fix the issue the same day. I definitely would recommend them

Heating system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Glen was great, very professional, Fixed issue, in and out in 30min. Office kept me updated throughout the day on ETA. Office & technician very Professional & courteous.

A/C system repair
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $500–600OverpricedA/C system maintenanceA/C system repair
Juan4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Jeff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACA/C system repair+ Responsiveness+ Punctuality+ Quality

Price

$248+9% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance105$37–$264
A/C system maintenance48$39–$318
HVAC system repair42$145–$618
Heating system maintenance31$37–$317
Heating system installation27$1.4k–$2.8k
Heating system repair17$78–$745
Cleaning17$135–$484
Install AC17$1.6k–$3.2k

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