Experts Reviews · Company report
Comfort Zone Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Comfort Zone Service

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 394 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Zone Service is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Zone Service is better than 93% of boiler installers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Zone Service is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Zone Service is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Comfort Zone Service for 8 kinds of job.

Comfort Zone Service for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$145–$618
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 44 Google reviews tagged “HVAC system repair” · showing 20

C7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Josh provided excellent service. He is always polite and answers any questions.

Great priceHVAC system repair
james4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

David and Aaron were amazing. I will definitely continue to use this company. Great job!

Paid $2,000+Reasonable priceHVAC system repairHeating system installation
Ronald12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dave and Tim from Comfort Zone replaced my furnace. They were professional, clean and very efficient. I would recommend this company to anyone.

Paid $2,000+HVAC system repair
Ronia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, prompt, fairly priced, efficient, knowledgeable, Josh was great. I have been using this company for years and everybody I have worked with has been wonderful. They care about their customers. Companies like this are the reason you use small business.

Paid $1–200Great priceHVAC system repairHVAC system maintenance
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh was great. He came out to service my air conditioner and furnace. He was very friendly and helped me understand the problem and how to fix it. He took the time to explain the situation and assess the best options for the future. I highly recommend!

HVAC system repairHVAC system maintenanceA/C system maintenance
Rhonda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Josh was friendly and very knowledgeable. He knew what the problem was right away. He fixed it quickly. This is the third time using this company. Would definitely recommend Josh and this company.

Paid $400–600Reasonable priceHVAC system repair
JLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had the strangest loud noise coming from our A/C and couldn’t find out why. Josh Berg was the technician who came out and he immediately found the problem and corrected it. He also provided much needed maintenance to our unit. What a relief! I appreciate how easy it is to schedule with Comfort Zone and will call them again when I need A/C service.

Great priceHVAC system repairHVAC system maintenance
cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh Berg was amazing!!!! Polite, caring, very clean (put shoe covers on), very knowledgeable and pleasant to work with. My air conditioner is up and running again. Thank you again Josh!

Paid $800–1,000Reasonable priceHVAC system repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh came to my house and I cannot say enough. He was professional And patient with our current situation. He went above and beyond. You are lucky to have an employee that gives 180%.

Paid $200–400Great priceHVAC system repair
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jacob did an incredible job repairing our second-floor AC unit! It was blowing weak, warm air on a 94-degree day. Jacob spent 4 hours tracking down the issue, fixed a refrigerant leak, and recharged the system. The results speak for themselves—our vents went from blowing 68+ degrees to a crisp 55 degrees, easily…

Paid $1,200–1,400Reasonable priceHVAC system repair
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great company, very professional and dependable. I'm extremely happy

Paid $1,000–1,200Reasonable priceHVAC system repair
Steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

excellent service, extremely professional and prompt. will continue to use for all hvac needs

Paid $800–1,000Reasonable priceHVAC system repair+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We were having a/c issues, called Comfort Zone. Josh the service technician came out and inspected, turned out to be capacitor. He explained everything, installed new capacitor, a/c up and running. Been using comfort zone as my primary HVAC company for many years now. Thanks to Josh for arriving on time and trouble shooting the issue.

HVAC system repair
Redman822Local Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job, very good communication from Josh, our technician. We recommend them highly.

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Just a great experience. Josh is a great guy. Honest and it was a repair that maybe others would have sold a unit. Fast and precise and now a customer for life! Thank you!!!

Paid $400–600Great priceHVAC system repair
Rose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quick response on a very cold day. Service tech was very detailed, knowledgeable. Will definitely be my go to HVAC contractor.

Paid $200–300Great priceA/C system maintenance
Larry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As Usual the comfort Zone Crew Did an awesome job!!

Paid $1,000+Reasonable priceHVAC system repair
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Confort Zone is amazing, they do amazing work at a very fair price. The team is respectful and responsive. Would recommend them to anyone

HVAC system maintenanceHVAC system repairHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
joseph10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I used Comfort Zone a few months ago to replace my furnace. I was highly impressed with every aspect of the project. My elderly mother also needed her furnace replaced, and I asked them to take a look for her. From start to finish , the entire team was very professional, prompt and enjoyable to work with. They…

Paid $1,000+Reasonable priceHVAC system repair
Shadi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Josh was great. My heater went out, he quickly identified the issue and fixed it. What more could you ask for. Thanks again.

Paid $500–600Reasonable priceHVAC system repair

Show more HVAC system repair reviews (24 more) →

Price

$248+9% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance105$37–$264
A/C system maintenance48$39–$318
HVAC system repair42$145–$618
Heating system maintenance31$37–$317
Heating system installation27$1.4k–$2.8k
Heating system repair17$78–$745
Cleaning17$135–$484
Install AC17$1.6k–$3.2k

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