Experts Reviews · Company report
Comfort Zone Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Comfort Zone Service

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 394 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Zone Service is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Zone Service is better than 93% of boiler installers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Zone Service is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Zone Service is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Comfort Zone Service for 8 kinds of job.

Comfort Zone Service for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$145–$618
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 44 Google reviews tagged “HVAC system repair”

C7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Josh provided excellent service. He is always polite and answers any questions.

Great priceHVAC system repair
james4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

David and Aaron were amazing. I will definitely continue to use this company. Great job!

Paid $2,000+Reasonable priceHVAC system repairHeating system installation
Ronald12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dave and Tim from Comfort Zone replaced my furnace. They were professional, clean and very efficient. I would recommend this company to anyone.

Paid $2,000+HVAC system repair
Ronia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, prompt, fairly priced, efficient, knowledgeable, Josh was great. I have been using this company for years and everybody I have worked with has been wonderful. They care about their customers. Companies like this are the reason you use small business.

Paid $1–200Great priceHVAC system repairHVAC system maintenance
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh was great. He came out to service my air conditioner and furnace. He was very friendly and helped me understand the problem and how to fix it. He took the time to explain the situation and assess the best options for the future. I highly recommend!

HVAC system repairHVAC system maintenanceA/C system maintenance
Rhonda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Josh was friendly and very knowledgeable. He knew what the problem was right away. He fixed it quickly. This is the third time using this company. Would definitely recommend Josh and this company.

Paid $400–600Reasonable priceHVAC system repair
JLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had the strangest loud noise coming from our A/C and couldn’t find out why. Josh Berg was the technician who came out and he immediately found the problem and corrected it. He also provided much needed maintenance to our unit. What a relief! I appreciate how easy it is to schedule with Comfort Zone and will call them again when I need A/C service.

Great priceHVAC system repairHVAC system maintenance
cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh Berg was amazing!!!! Polite, caring, very clean (put shoe covers on), very knowledgeable and pleasant to work with. My air conditioner is up and running again. Thank you again Josh!

Paid $800–1,000Reasonable priceHVAC system repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh came to my house and I cannot say enough. He was professional And patient with our current situation. He went above and beyond. You are lucky to have an employee that gives 180%.

Paid $200–400Great priceHVAC system repair
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jacob did an incredible job repairing our second-floor AC unit! It was blowing weak, warm air on a 94-degree day. Jacob spent 4 hours tracking down the issue, fixed a refrigerant leak, and recharged the system. The results speak for themselves—our vents went from blowing 68+ degrees to a crisp 55 degrees, easily…

Paid $1,200–1,400Reasonable priceHVAC system repair
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great company, very professional and dependable. I'm extremely happy

Paid $1,000–1,200Reasonable priceHVAC system repair
Steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

excellent service, extremely professional and prompt. will continue to use for all hvac needs

Paid $800–1,000Reasonable priceHVAC system repair+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We were having a/c issues, called Comfort Zone. Josh the service technician came out and inspected, turned out to be capacitor. He explained everything, installed new capacitor, a/c up and running. Been using comfort zone as my primary HVAC company for many years now. Thanks to Josh for arriving on time and trouble shooting the issue.

HVAC system repair
Redman822Local Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job, very good communication from Josh, our technician. We recommend them highly.

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Just a great experience. Josh is a great guy. Honest and it was a repair that maybe others would have sold a unit. Fast and precise and now a customer for life! Thank you!!!

Paid $400–600Great priceHVAC system repair
Rose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quick response on a very cold day. Service tech was very detailed, knowledgeable. Will definitely be my go to HVAC contractor.

Paid $200–300Great priceA/C system maintenance
Larry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As Usual the comfort Zone Crew Did an awesome job!!

Paid $1,000+Reasonable priceHVAC system repair
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Confort Zone is amazing, they do amazing work at a very fair price. The team is respectful and responsive. Would recommend them to anyone

HVAC system maintenanceHVAC system repairHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
joseph10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I used Comfort Zone a few months ago to replace my furnace. I was highly impressed with every aspect of the project. My elderly mother also needed her furnace replaced, and I asked them to take a look for her. From start to finish , the entire team was very professional, prompt and enjoyable to work with. They…

Paid $1,000+Reasonable priceHVAC system repair
Shadi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Josh was great. My heater went out, he quickly identified the issue and fixed it. What more could you ask for. Thanks again.

Paid $500–600Reasonable priceHVAC system repair
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jacob was a terrific technician who quickly understood the problem, then described the possible solutions in a clear way. We decided the best way to resolve the issue and he performed the work in a quick and professional manner. We will be asking for Jacob the next time we have any issue with any of our systems!

Paid $400–500Great priceHVAC system repair
ronaruby15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

service was great service man was professional and did a job job. if need be will use comfort zone again snd recommended them

Paid $200–300Reasonable priceHVAC system repair
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very prompt response. Thoroughly tested the furnace parts to identify failed part. Secured correct part and performed repair. Serviceman Was very knowledgable and competent. Whole process took just 2 hours. Emails and texts sent to keep me informed of progress. Highly recommend!!

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Donnie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Comfort Zone services is top notch. Service rep. Chad did a great job and had my central air up and running in no time. Showing me the faulty part. One of the hottest days of the year. Great to have air conditioning again. Very honestly priced. Would highly recommend Comfort Zone. Worried about companies over…

Great priceHVAC system repair
Stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Polite, knowledgeable, professional

Reasonable priceHVAC system repair
Teri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great service. My heat was back on in less than 2 hours.

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Hope5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Comfort Zone is the best! Great people to do business with. Highly recommend, they go above and beyond to get you back up and running quickly.

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Truman1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Rating only, no written review.

Paid $1–200Great priceHVAC system repair
Gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rating only, no written review.

HVAC system repair
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceHVAC system repair
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $600–700Not sureHVAC system repair
cerina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $400–500HVAC system repairHVAC system maintenance
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Rating only, no written review.

Paid $1,000+OverpricedHVAC system repair
Corey9 months ago★★★★★

Rating only, no written review.

Paid $100–200Great priceHVAC system repairHVAC system maintenanceHeating system repair
Chauncey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
Teresa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceHVAC system repair
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

HVAC system repair
Chuck5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Punctuality+ Quality+ Professionalism
Kelsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Bello5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Marisela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Punctuality+ Quality+ Professionalism
Jacky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

CleaningA/C filter replacementHVAC system repair+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Responsiveness+ Punctuality+ Quality

Price

$248+9% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance105$37–$264
A/C system maintenance48$39–$318
HVAC system repair42$145–$618
Heating system maintenance31$37–$317
Heating system installation27$1.4k–$2.8k
Heating system repair17$78–$745
Cleaning17$135–$484
Install AC17$1.6k–$3.2k

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