Experts Reviews · Company report
Comfort Zone Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Comfort Zone Service

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 394 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Zone Service is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Zone Service is better than 93% of boiler installers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Zone Service is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Zone Service is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Zone Service is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Comfort Zone Service for 8 kinds of job.

Comfort Zone Service for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$317
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Heating system maintenance”

Joanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

What a fantastic job Josh did with joining the annual maintenance for my furnace. He answered all my questions and informed me of all the work he did. I would use Comfort Zone in the future for my household needs. Thank you Josh Joanne

Paid $1–200Great priceHeating system maintenance
Andre2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great experience every time when called upon! Great experience again w/Comfort Zone. Josh came out, answered questions and handled the service check like a champ.

Paid $1–200Great priceHeating system maintenance
B5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Have been a customer customer for a few years. From the office staff to the techs, have always received stellar service!

Reasonable priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Josh came out fixed are thermostat cleaned furnace, gave us some suggestions for future ease. We love comfort Zone always friendly courteous and professional.

Paid $1–100Great priceHeating system maintenance
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great friendly service provided by Josh. On time and described every step of the service. Josh was out again in April ‘26 to do a tune-up on the A/C. He recommended a surge protector on the A/C. Josh is very friendly and thorough. He did a great job once again. We had another great service with Jordan this time…

Paid $200–400Reasonable priceA/C preventive maintenanceHeating system maintenance
Matthew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Josh provided excellent customer service

CleaningHVAC system maintenanceA/C system maintenance+ Punctuality+ Quality+ Professionalism
MerleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Josh was curtious and informative. Answered all my questions and got the furnance cleaned and checked out the vitals to see if within specs. Great job Josh.

Paid $1–100Great priceA/C system maintenanceHeating system maintenance
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great Job!, Josh did a Great job! He came in and reconnected my phone to my Ecobee thermostat. I lost my cell phone and had to buy a new phone, I was afraid I'd screw something up, so he had it fixed in 5 minuntes. His main reason for coming was for the annual furnace check up. I belong to the maintenance program…

Great priceHeating system maintenance
LarryLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Been dealing with Comfort Zone for quite sometime. Always a great service experience. Josh is great. Very professional, friendly, and knowledgeable. Highly recommend them!!!

Paid $200–400Reasonable priceHVAC system maintenanceHeating system maintenance
Toni3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The company was great! They actually were running ahead of schedule and called me first thing to make sure I was ok with them coming earlier. Josh was detailed and explained everything to me. He worked efficiently and fast. He sold me on continued business and I would recommend them to anyone.

Paid $1–200Great priceA/C system maintenanceHeating system maintenance
Barb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Josh did another great job with the routine maintenance required for the upcoming air conditioning season today! Josh is friendly, professional, and explains everything he is doing. I trust only Comfort Zone for both regular maintenance and emergency repair work. They are always timely, professional, and accurate…

Reasonable priceA/C system maintenanceHeating system maintenance
lawrenceLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I have used Comfort Zone for about 5 years and have never looked back. They are the perfect combination of professionalism, friendliness, expertise and reliability. Highly recommend! Josh maintained the tradition of great service!

Paid $100–200Reasonable priceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
R3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jacob did a great job! We needed heating system maintenance, and he was very professional. Thank you so much Comfort Zone for your excellent service!

Great priceHeating system maintenance
gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Paul was very forward with everything he did for us and what he had to fix. Great costumer service! Very very nice guy.

A/C preventive maintenanceThermostat installationA/C system maintenance
PatrickLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have used Comfort Zone for over 15 years for maintenance, repair, installation etc... Great service, professional, courteous, always responsive, never leave a mess and good value. All the techs I’ve had experience with are very professional , the owner Glenn is always very helpful. He has responded on very short…

Heating system maintenance
MelissaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Brendan is super friendly and knowledgeable. Identified my problem immediately and had it fixed right away. He gave the unit a thorough check while he was here and made sure I understood the issue.

Heating system maintenance+ Responsiveness+ Punctuality+ Professionalism
AnnaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company. I used them for both AC and heating maintenance and repairs. Easy to schedule the appointment; the repair tech is there on time, and every time they fix the issue the same day. I definitely would recommend them

Heating system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
Craig1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chad is so trustworthy and polite. We have used this family owned business for 4 years and would never consider changing. Always honest and fair. Always on time and prompt. Never any surprises. They never try and sell us something we don’t need.

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
MarineLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Brenden and Marco installed a new high efficiency Carrier furnace, Aprilaire Humidifier and a Respicaire Air Sanitizer. The dual stage furnace, Aprilaire with its own blower and the Air Sanitizer work perfectly. A beautiful installation. Top quality professionals. Comfort Zone has been our HVAC EXPERTS for several years. Emil and Jill thank you!

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Melissa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Comfort Zone continually keeps you updated as to when the appointment is and when the technician is on the way! Chad was professional and attentive to the issues we were having. Fixed our heating issues that had been going on 2 years! So glad to have his help in the low temps we are experiencing currently and…

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have used them multiple times in the last two years for general maintenance and replacement of an AC unit. They have always been kind, responsive, professional, and trustworthy. They truly set the standard for exceptional customer service. Chad and Glen have both been to our homes to do various maintenance. Each…

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
jm2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $400–500Great priceHVAC system maintenanceHeating system maintenance
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Great priceHeating system maintenance
Spiro5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Firas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Heating system maintenance+ Responsiveness+ Punctuality+ Professionalism
Laurel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Value
GinoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system maintenance+ Professionalism
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system repair
rocco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality

Price

$248+9% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance105$37–$264
A/C system maintenance48$39–$318
HVAC system repair42$145–$618
Heating system maintenance31$37–$317
Heating system installation27$1.4k–$2.8k
Heating system repair17$78–$745
Cleaning17$135–$484
Install AC17$1.6k–$3.2k

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