Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts

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Community Choice Financial

Loan agency · Gulfport, MS · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%98+27.7Replies to reviews 8%100+8.2Experts Score= 99Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 34 financial advisorsPosition by Experts Score among all companies we track in this category. · better than 70%
5.0 ★★★★★ 869 Google reviews · 12 photos
99%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
📞 Call (228) 214-4424Request a call backWebsite ↗

Community Choice Financial at a glance

Customers frequently praise the loan agency for its quick, easy, and professional service, noting that staff members are friendly, helpful, and transparent regarding pricing. The high overall rating reflects strong satisfaction with the convenience and hospitality provided during transactions. However, a minority of reviewers report difficulties reaching the office by phone during business hours or encountering issues with check verification, which led to negative experiences for some clients.

  • Google rating: 5.0 out of 5 from 869 reviews (99% five-star).
  • Reviews on this page: 870 Google reviews (793 with written comments, 7 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Financial Advisor serving Gulfport, Mississippi.

Data from Google, last updated November 1, 2026.

Score profile vs other financial advisors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 99 (median 97)Reliability: 98 (median 98)Momentum: 100 (median 100)Replies to reviews: 100 (median 74)
Community Choice FinancialFinancial Advisors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Community Choice Financial: 99/100 on this factor. Category median: 97.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Community Choice Financial: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Community Choice Financial: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Community Choice Financial: 100/100 on this factor. Category median: 74.A
100

Bar = this company · dark tick = category median.

Star ratings

870 Google reviews we collected

  • 5 stars86499%
  • 4 stars20%
  • 3 stars10%
  • 2 stars10%
  • 1 star20%

Praise vs complaints

Phrases our text analysis found in 793 written reviews

  • Praise582100%
  • Complaints10%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude32956%
  • Speed & response7914%
  • Quality & results7513%
  • Would recommend6912%
  • Communication224%
  • Honesty & trust81%
  • Price & value10%

What customers talk about

We read 793 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I came and and it went quick and she was very friendly.”
  • “…er personality is truly a breath of fresh air the entire process was quick and enjoyable Im definitely making Community Choice Financial my go too.…”
  • “Shan got me in and taken care of she really knows her stuff keep up the good work”
  • “Jen helped me & was so nice & generous I recommend going to them they are very great.”
  • “Shan was very helpful and took the time to explain everything”
  • “go to the location if you want a genuine connection with good people”
  • “Very quick, easy, convenient, and straight forward about prices”

People customers mention

  • Sarah 57 reviews
  • Jen 17 reviews
  • Shemekia 15 reviews
  • Shan 14 reviews
  • Brandi 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Chandler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Jen was great and made the whole experience great and super easy!! 11 out of 10 would recommend to everyone!!!!

MoneyLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Jen was exceptional and professionally friendly. Very quick, easy, convenient, and straight forward about prices

Crystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I came and and it went quick and she was very friendly. And I absolutely love her accent and friendly conversation. 10 out of 10. I highly recommend

Parris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sarah was awesome absolutely professional and her personality is truly a breath of fresh air the entire process was quick and enjoyable Im definitely making Community Choice Financial my go too..

Carlus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sarah was helpful and great. I was extremely satisfied with her customer service.

Tionne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ms Sara was the ABSOLUTE BEST. She is real and honest to customer. Surprised she isnt over the region. They need more ppl like her. I would recommend her to anyone.

Compare with

Photos

Customer reviews

5.0 ★★★★★ 869 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chandler Dedeaux3 reviewsTotal number of Google reviews Chandler has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jen was great and made the whole experience great and super easy!! 11 out of 10 would recommend to everyone!!!!

  • Application process: Quick and easy
Response from the owner · 4 days ago

Thanks for sharing, Chandler! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at Community Choice Financial.

Dill D2 reviewsTotal number of Google reviews Dill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super friendly and very helpful.

  • Application process: Mostly straightforward
Response from the owner · 5 days ago

That’s great to hear, Dill! We are glad you had a pleasant experience at your local Community Choice Financial.

Corissa Thompson1 reviewTotal number of Google reviews Corissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love ❤️ her

Response from the owner · 5 days ago

That’s what we love to hear!

Dro Tha Gemini3 reviewsTotal number of Google reviews Dro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jennifer and Ms. Sarah are great 👍

  • Application process: Quick and easy
Response from the owner · 3 days ago

Thanks for choosing Community Choice Financial! We appreciate you.

Money GreenLocal Guide · 49 reviewsTotal number of Google reviews Money has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jen was exceptional and professionally friendly. Very quick, easy, convenient, and straight forward about prices

  • Application process: Quick and easy
Response from the owner · 2 days ago

That’s great to hear, Money! We are glad you had a pleasant experience at your local Community Choice Financial.

Brysen Welch1 reviewTotal number of Google reviews Brysen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sarah was nice to me

Response from the owner · 2 days ago

Thank you, Brysen! Let us know if we can help with anything in the future.

Crystal Reid6 reviewsTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came and and it went quick and she was very friendly. And I absolutely love her accent and friendly conversation. 10 out of 10. I highly recommend

Response from the owner · 10 months ago

We appreciate your valuable feedback, Crystal. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at Community Choice Financial .

Parris Varnado2 reviewsTotal number of Google reviews Parris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sarah was awesome absolutely professional and her personality is truly a breath of fresh air the entire process was quick and enjoyable Im definitely making Community Choice Financial my go too..

Response from the owner · a week ago

Thank you, Parris! Let us know if we can help with anything in the future.

Latasha Perez1 reviewTotal number of Google reviews Latasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sarah is very much helpful I love the work ethics

Response from the owner · a week ago

Thank you for trusting us. We are here to help when you need us.

Lashonda Polk1 reviewTotal number of Google reviews Lashonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jen

Response from the owner · a week ago

Your feedback is highly valued, Lashonda! Thanks for sharing.

Community Choice Financial on Google Maps →

Business details

  • Address: 3409 Washington Ave, Gulfport, MS 39507
  • Phone: (228) 214-4424
  • Website: ccfi.com
  • Service area: Gulfport, MS