Adult foster care service · Worcester, MA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%93+26.3Replies to reviews 8%100+8.2Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 22 nanny servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★28 Google reviews · 4 photos
89%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Community First Adult Foster Care, LLC at a glance
Google reviewers give Community First Adult Foster Care, LLC a 4.9 out of 5 rating based on 28 reviews. Clients frequently describe the staff as professional, compassionate, and knowledgeable, noting that the agency provides individualized support, clear communication, and resources that help families manage caregiving responsibilities. One reviewer mentioned that the compensation allowed them to cover room and food costs for their parent, highlighting the program's utility for low-income households.
Google rating: 4.9 out of 5 from 28 reviews (89% five-star).
Reviews on this page: 28 Google reviews (28 with written comments).
Owner responses: the business replied to 93% of reviews.
Most recent review: June 25, 2024.
Service: Nanny Service serving Worcester, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other nanny services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and reliability; weakest: satisfaction.
This companyNanny Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Community First Adult Foster Care, LLC: 88/100 on this factor. Category median: 85.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Community First Adult Foster Care, LLC: 93/100 on this factor. Category median: 78.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Community First Adult Foster Care, LLC: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
4.9of 5
5 stars2589%
4 stars311%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
100%praise
Praise35100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1646%
Would recommend1029%
Speed & response411%
Quality & results39%
Communication13%
Honesty & trust13%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Community First is very professional, and the process of placing my family member in the Adult Foster Care Program was quick and easy.”
“I highly recommend choosing them, you won’t regret it.”
“Excellent community resource, the staff and director are very knowledgable, personable, efficient, professional and compassionate.”
“Based on the amazing experience I have had, I highly recommend Community First AFC to anyone in need of high-quality care and support for older adults.”
“The personalized care, knowledgeable staff, and transparent communication myself and my clients have experienced, make it an exceptional choice for in…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDavid1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Community First is very professional, and the time to place my family member in the Adult Foster Care Program was rapid and easy. Even though I am bilingual, I like that they speak my language, Spanish.
Community First es muy profesional y el tiempo para colocar a mi familiar en el Programa de Cuidado de Adultos…
CCathy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My experience with Jardine and Kerry has been outstanding. I know that they’re there for us. They set goals monthly goals for my son and myself which makes me feel good. To know that there are people there to support us when we have no one else.
FFrederic3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very good program that helps me to take more care of my mother by reducing my working times. The pay is pretty enough to pay my mother room and provide her with good among of food. This program is very helpful for family with low income.
Thank you .
JJerdine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Looking for a team that put you and your family needs first? No need to look further, I must say Community First Adult Foster Care provides you with all you need and step by step guidance in caring for our family. Customer service is exceptional, they are very knowledgeable and they provide you with the right resources you need. Great team Community First!
VVernique1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We always have choices but believe me when I say that choosing Community First Adult Foster Care will be the best one for your loved ones. They prioritize their clients and go above and beyond providing impeccable services for all their needs. My most favorite is the warmth of the environment, dedication and…
TTracey-Ann13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
Efficient, professional, dedicated,awesome team! Happy to have experienced their great service. Highly recommended to anyone needing foster care. Thanks guys!
Community First is very professional, and the time to place my family member in the Adult Foster Care Program was rapid and easy. Even though I am bilingual, I like that they speak my language, Spanish.
Community First es muy profesional y el tiempo para colocar a mi familiar en el Programa de Cuidado de Adultos fue uno rápido y fácil. Aunque soy bilingüe, me gustó que ellos hablan mi idioma, Español.
Response from the owner · 2 years ago
Thank You David
M
Mauvelette Vanzandt2 reviewsiTotal number of Google reviews Mauvelette has written across all businesses on Google Maps, not just this one.
My experience with Jardine and Kerry has been outstanding. I know that they’re there for us. They set goals monthly goals for my son and myself which makes me feel good. To know that there are people there to support us when we have no one else.
T
Thomas Catchings1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Very good program that helps me to take more care of my mother by reducing my working times. The pay is pretty enough to pay my mother room and provide her with good among of food. This program is very helpful for family with low income.
Thank you .
Response from the owner · 3 years ago
Thank You
J
Jerdine Gordon5 reviewsiTotal number of Google reviews Jerdine has written across all businesses on Google Maps, not just this one.
Looking for a team that put you and your family needs first? No need to look further, I must say Community First Adult Foster Care provides you with all you need and step by step guidance in caring for our family. Customer service is exceptional, they are very knowledgeable and they provide you with the right resources you need. Great team Community First!
Response from the owner · 3 years ago
Thank you! We strive to provide exceptional service.
V
Vernique Johnson1 reviewiTotal number of Google reviews Vernique has written across all businesses on Google Maps, not just this one.
We always have choices but believe me when I say that choosing Community First Adult Foster Care will be the best one for your loved ones. They prioritize their clients and go above and beyond providing impeccable services for all their needs. My most favorite is the warmth of the environment, dedication and solicitude of their team for each clients including their families. I highly recommend choosing them, you won’t regret it.
Response from the owner · 3 years ago
Thank you! We are here to serve the needs of our members and their families.
T
Tracey-Ann Spence13 reviewsiTotal number of Google reviews Tracey-Ann has written across all businesses on Google Maps, not just this one.
Efficient, professional, dedicated,awesome team! Happy to have experienced their great service. Highly recommended to anyone needing foster care. Thanks guys!
Response from the owner · 3 years ago
Thank You
M
Marsha Walcott10 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Community First AFC is an amazing team of professionals who shows compassion for their clients and always but the clients and their families first. We need more adult care like this. Keep it up awesome!
Response from the owner · 3 years ago
Thank You
K
K A2 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Excellent community resource, the staff and director are very knowledgable, personable, efficient, professional and compassionate. Highly recommend this agency! 5 stars all around.
