Customers generally praise the company for prompt same-day appointments, professional technicians, and fair pricing for repairs on appliances like refrigerators, washers, and ovens. However, a distinct pattern in low-star reviews highlights severe communication failures, with several customers reporting months of silence after initial diagnoses or diagnostic visits. These negative experiences contrast with the majority of feedback that cites quick response times and reliable follow-up on completed jobs.
Google rating: 4.8 out of 5 from 228 reviews (94% five-star).
Reviews on this page: 228 Google reviews (198 with written comments, 4 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: November 3, 2026.
Service: Appliance Repair serving Raleigh, North Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
228 Google reviews we collected
4.8of 5
5 stars21494%
4 stars31%
3 stars00%
2 stars00%
1 star115%
Praise vs complaints
Phrases our text analysis found in 198 written reviews
97%praise
Praise43697%
Complaints153%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11525%
Staff & attitude10624%
Would recommend7517%
Quality & results6615%
Communication317%
Price & value307%
Honesty & trust286%
What customers talk about
We read 198 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rob was punctual and well quit to solve the problem.”
“Robert Sr was friendly, reassuring and was able to come out the same day.”
“This is completely unacceptable and highly unprofessional.”
“Highly recommend for all your appliance repair needs.”
“I strongly advise others to avoid this company if you expect reliability, responsiveness, or basic customer service.”
“I had an outstanding experience with the technicians, Robbie, who repaired my refrigeration system.”
“This is the WORST CUSTOMER SERVICE IVE EVER ENCOUNTERED!”
“Robert Jr was communicative and gave us excellent advice about our oven.”
“it has now been 5 months with absolutely no communication or updates.”
“Price was reasonable and i would highly recommend them.”
“Very Honest came out to repair our Refrigerator and had an internal leak that could be located Did not cost me anything after paying him he Refunded…”
People customers mention
Rob20 reviews
Robbie6 reviews
Hood6 reviews
Robert4 reviews
Frigidaire3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Rob at Complete Appliance repair was excellent. Came out the same day. Was very nice and polite. I will use him again.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for the wonderful review! We’re glad Rob provided prompt, friendly, and professional service and was able to come out the same day. We truly appreciate your trust in Complete Appliance Care, Inc. and look forward to helping you again!
Magdiel Hernandez2 reviewsiTotal number of Google reviews Magdiel has written across all businesses on Google Maps, not just this one.
If I could give them ZERO STARS I WOULD! it has now been 5 months with absolutely no communication or updates. Despite multiple attempts to contact them by phone and I have received zero response.
This is completely unacceptable and highly unprofessional. There has been no transparency, no follow-up, and no accountability for a service they agreed to provide. At this point, i don’t understand how people give them 5 star reviews.
Customers should not have to chase a company for basic communication—especially for this length of time. I strongly advise others to avoid this company if you expect reliability, responsiveness, or basic customer service.
Naidy Aguilar Carranza3 reviewsiTotal number of Google reviews Naidy has written across all businesses on Google Maps, not just this one.
I’m reading alllllll these 5 stars reviews and thinking to myself “I didn’t get this same service” I called LG on November 2025 and they recommended this company. I called they came within a few days, diagnosed my broken microwave and HAVENT HEARD NOTHING SINCE. It’s been 5 MONTHS now! I’ve called, multiple times, I’ve texted, multiple times. And not a word from either of the numbers from them. This is the WORST CUSTOMER SERVICE IVE EVER ENCOUNTERED! I would have preferred for the company to at least be honest with me if they couldn’t have assisted me with my appliance instead of leaving me thinking they would help repair my appliance.
Jason SzerelmeyLocal Guide · 27 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Recently had an issue with the microwave in our microwave/oven wall unit not heating. Rob was able to diagnose the issue over the phone with the description of the issue and came to do the repair. After a slight hiccup with the replacement part not being oriented correctly, Rob returned today to finish the repairs and got our microwave back working like new. Highly recommend for all your appliance repair needs.
Response from the owner · 9 months ago
Thank you for your kind compliments friend we appreciate you
Bobby Monroe1 reviewiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Very Honest came out to repair our Refrigerator and had an internal leak that could be located Did not cost me anything after paying him he Refunded me my Money after coming back to recharge 2nd time He offered to come and recharge to get us through Christmas for free I think he and Robbie deserve a 5+
Response from the owner · a week ago
Thank you for the amazing review and kind words! We’re glad you appreciated the honesty and care shown throughout the refrigerator repair process. We’re especially grateful for your recognition of our team’s efforts to help you through the holiday season. Your 5+ rating means a lot to Complete Appliance Care, Inc.!
David DeFoor5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The website for scheduling an appointment was extremely easy to use. I got an appointment within three days of my request. Rob was punctual and well quit to solve the problem. He had brought exactly the parts necessary to fix my dryer. Highly recommend!
Response from the owner · a week ago
Thank you for the wonderful review and recommendation! We’re glad you found our scheduling process easy and that Rob arrived promptly with the right parts to get your dryer working properly. We truly appreciate your trust in Complete Appliance Care, Inc. and your kind words about our service!
Janna8 reviewsiTotal number of Google reviews Janna has written across all businesses on Google Maps, not just this one.
They are good people. Show up on time and get the job done. It’s a family business and I appreciate and support that. I would use them again.
Response from the owner · a week ago
Thank you for the kind review and support! We’re glad you appreciate our family owned business and the dependable, on time service we strive to provide. It means a lot to know you’d choose Complete Appliance Care, Inc. again. We truly appreciate your trust and support!
Linda Galicki11 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
My oven suddenly stopped working and of all the days, right before Christmas. I did not think I would get anyone to come in at such a late date and two days away from Christmas, but he said he can come In the afternoon, which I was absolutely thrilled about. He was late, but he kept me appraised of the time which was still a great time. He came and fixed it pretty quickly. I am very pleased with this company. I would highly recommend them.
Response from the owner · a week ago
Thank you for the wonderful review and recommendation! We’re glad we could help get your oven working again just before Christmas. We appreciate your understanding about the timing and are happy our communication and quick repair left you pleased with the service. Thank you for choosing Complete Appliance Care, Inc.!
Alvin Artis5 reviewsiTotal number of Google reviews Alvin has written across all businesses on Google Maps, not just this one.
My LG washer's door latch fell out of the door slot and LG couldn't to generate a repair order in a timely manner. Rob responded quickly, although they were closed on Saturday. He scheduled an appointment for the following Monday and fixed my broken latch on the same day. Thanks Rob for the quick turnaround!
Response from the owner · a week ago
Thank you for the great review! We’re glad Rob was able to respond quickly, schedule your appointment promptly, and repair your LG washer latch the same day. We truly appreciate your patience and kind words about the quick turnaround. Thank you for choosing Complete Appliance Care, Inc.!
Josh P6 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
