Experts Reviews · Company report
Complete Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Complete Carpet Care

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 5.0★ from 75 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Carpet Care is better than 98% of rug cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Carpet Care is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Complete Carpet Care for 4 kinds of job.

Complete Carpet Care for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 32

All 16 Google reviews tagged “General carpet cleaning”

Alex14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys were great. Mike made it easy to book an appointment and Brad did a thorough and efficient job cleaning our carpets.

General carpet cleaningPet stain & odor removal
sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great job start to finish!

Great priceGeneral carpet cleaning
Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brad at Complete Carpet Care was great! He was punctual, cleaned my carpets and upholstered furniture well, and his pricing is very good. He also was available within a few days of my call, which I really appreciate. I am very happy to have used Complete Carpet Care today, and I will definitely do so again in the future!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KaylaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brad was my service technician and did a fantastic job. My carpet looks amazing and he was kind and professional. I would highly recommend this company and will definitely use them again in the future. Mike was also very helpful setting up my appointment and getting me on the calendar in a timely manner. So pleased.

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was so pleased with the professionalism of Mike and his carpet company. He was able to get me an appointment in a timely fashion, called prior to the appointment to confirm, came exactly on time, and did a wonderful job in a short amount of time. The price was incredibly reasonable compared to other carpet…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Andy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed next-day cleaning at the house i was moving into before we moved all of our furniture in. I figured it would be impossible on such short notice. Mike was booked out for the next two weeks, but he understood my situation, and found time in his schedule to get it all done the very next day. So now we can move…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SamanthaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was seriously the nicest person. He did such an amazing job on our carpet. We are moving and needed to have the carpets cleaned and he did a wonderful job! Lots of really tough stains removed! I would give him 10/5 stars if I could!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Jose12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Brad on Tuesday and he fit me in on Thursday cleaned the carpet after my carpet had a horrible pet smell. He fixed that and the price was excellent. I would use his services again.

General carpet cleaning+ Punctuality+ Quality+ Value
cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am amazed at how beautiful my carpet looks. It was old and very stained. We even discussed that I should not expect much. It looks amazing. Brad was very kind and professional. It looks beautiful. Thank you so much!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I gave them a 1 star a few weeks ago believing that they just didn’t show up, but they just got the day wrong and were there the next day. They were fast and did an excellent job. Everything looked and smelled great. All stains were gone! Great service!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
AshleyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! Friendly and prompt! Highly recommended

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RiaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have hired several carpet companies over the years. Complete Carpet is by far the best company I have had out. My carpets look and smell amazing when they are done. Complete Carpet professionals are fast and very friendly. I will continue to use this company going forward.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TashiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are amazing. Price was great, quick response and very professional. I would recommend them to anyone needing carpet cleaning. My carpet was, from what I thought beyond saving, but they came in and it looks almost like new. I give them a 100 out of 10

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
MichelleLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★

Let me start by saying this company is professional, courteous and very organized. I was very impressed with that aspect of the company. However, I feel this company is primarily good for basic carpet cleaning and surface dirt only. If you have any stains on your carpet, I would not recommend them. I am pretty…

General carpet cleaning
Philip6 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nighat6 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning16$126–$277
Pet stain & odor removal9$126–$366
Upholstery cleaning4$169–$297
Area rug cleaning2$126–$404

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