Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Complete Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Complete Carpet Care

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 5.0★ from 75 Google reviews

📞 Call (314) 470-1499Request a call backWebsite ↗

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Carpet Care is better than 98% of rug cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Carpet Care is better than —% of rug cleaning.–
—

Reviews for your job

Customers hired Complete Carpet Care for 4 kinds of job.

Complete Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 32

All 9 Google reviews tagged “Pet stain & odor removal”

Alex14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys were great. Mike made it easy to book an appointment and Brad did a thorough and efficient job cleaning our carpets.

General carpet cleaningPet stain & odor removal
Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brad at Complete Carpet Care was great! He was punctual, cleaned my carpets and upholstered furniture well, and his pricing is very good. He also was available within a few days of my call, which I really appreciate. I am very happy to have used Complete Carpet Care today, and I will definitely do so again in the future!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Andy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed next-day cleaning at the house i was moving into before we moved all of our furniture in. I figured it would be impossible on such short notice. Mike was booked out for the next two weeks, but he understood my situation, and found time in his schedule to get it all done the very next day. So now we can move…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SamanthaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was seriously the nicest person. He did such an amazing job on our carpet. We are moving and needed to have the carpets cleaned and he did a wonderful job! Lots of really tough stains removed! I would give him 10/5 stars if I could!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I gave them a 1 star a few weeks ago believing that they just didn’t show up, but they just got the day wrong and were there the next day. They were fast and did an excellent job. Everything looked and smelled great. All stains were gone! Great service!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
AshleyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! Friendly and prompt! Highly recommended

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RiaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have hired several carpet companies over the years. Complete Carpet is by far the best company I have had out. My carpets look and smell amazing when they are done. Complete Carpet professionals are fast and very friendly. I will continue to use this company going forward.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Philip6 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nighat6 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning16$126–$277
Pet stain & odor removal9$126–$366
Upholstery cleaning4$169–$297
Area rug cleaning2$126–$404

Compare with

SJB Industrial Supply logoSJB Industrial SupplyExperts Score 100Wentzville · 5.00★Precise Carpet Cleaning logoPrecise Carpet CleaningExperts Score 99Wentzville · 4.97★Dunbar Carpet Cleaning Company logoDunbar Carpet Cleaning CompanyExperts Score 99Wentzville · 4.99★