Customers consistently praise the high quality, intricate detail, and unique design of custom items like cutting boards, puzzles, and knives. Reviewers highlight the owner's punctuality, responsiveness, and willingness to accommodate last-minute requests or specific design changes. The business maintains a perfect five-star rating from twenty-five reviews, with the owner responding to every comment. Recurring themes include fair pricing, excellent communication during the build process, and the suitability of the handcrafted pieces for personal use or as gifts.
Google rating: 5.0 out of 5 from 25 reviews (100% five-star).
Reviews on this page: 25 Google reviews (24 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 15, 2026.
Service: Woodworking Service serving Boston, Massachusetts.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
5.0
★★★★★
25 reviews on Google
5★25
4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend him to anyone looking for unique custom crafts or creative projects.”
“Brian of Completely Puzzled did such an amazing job on the custom puzzle I had envisioned.”
“The cost was exceptionally reasonable, even a bit less than the mass produced boards (of lower quality!”
“We went back and forth on the design a few times, and Brian was always prompt, patient, and accommodating with all my requests.”
“His eye for detail is extraordinary, his creative has no match and he is always timely!”
“He sourced the right woods and stains and communicated with us throughout to make sure it was what we wanted.”
“I’ve bought several as gifts, and every time I give one, people are genuinely blown away.”
People customers mention
Brian9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
P Matt2 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Brian McGrath is the best custom woodworking businesses in Massachusetts! His eye for detail is extraordinary, his creative has no match and he is always timely! Make sure to go to Completely Puzzled for creative wood solutions and gifts. You can't go wrong!
Response from the owner · 5 months ago
Thank you very much Phil! It is always a pleasure making something for you!
Melissa Garlisi5 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
If youre seeking an exceptional quality and uniquely practical gift for someone, or desire something special for your own home, your.search is over. As a long time Realtor, I seek special gifts for my clients. Brian delivers! Most recently, I ordered a custom cutting board for a new home owner. The piece was spectacular! Gorgeous design, beautiful quality, including a special and perfectly executed engraved message on the back side of the board. The cost was exceptionally reasonable, even a bit less than the mass produced boards (of lower quality!) I had been ordering elsewhere in the past. Brian also shared his design ideas with me throughoit the process to ensure the piece was to my liking. He then hand delivered the piece to me once finished. What more could i ask for!? Do yourself a favor...order your next board, knife, planter, chair, puzzle, game, jewel box or something else you dream up...from master craftsman Brian McGrath of Completely Puzzled. Thank you Brian!
Response from the owner · 5 months ago
Thank you very much my friend!! It is always a pleasure to be able to create something for you! I appreciate you!!
Diane Schaul3 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I have several custom items from Brian and each one is meticulously crafted! Most recently I ordered a custom trivet with my boxer Lexi’s picture on it! I love to display each item in my home, and use my cutting board daily! His creations also make the best gifts!
Services: Custom wood millwork
Response from the owner · 5 months ago
Thank you Diane!! It is always a pleasure making something for you!!
Smart Climate3 reviewsiTotal number of Google reviews Smart has written across all businesses on Google Maps, not just this one.
Great craftsmanship! Brian was able to make some last-minute Thanksgiving gifts for my friends, and the entire process was smooth from start to finish. We went back and forth on the design a few times, and Brian was always prompt, patient, and accommodating with all my requests.
I highly recommend him to anyone looking for unique custom crafts or creative projects. I’ll definitely be referring all my friends to him from now on!
Price assessment: Great price
Services: Custom wood millwork
Response from the owner · 5 months ago
Thank you Alex!! I appreciate your kind words and your business!
Christine Hagan2 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about Completely Puzzled. I ordered a custom Patriots puzzle before a recent craft fair, and it came out absolutely incredible. The craftsmanship, detail, and quality are outstanding, and the finished piece was even better than I imagined. It is such a unique piece, and you can truly see the talent, care, and pride that went into making it.
I was also lucky enough to win one of his raffle donations at the event, a cribbage board in the shape of the number 29, and it is just as impressive. Such a creative idea, beautifully made, and a perfect example of the originality and skill behind his work.
If you are looking for something custom, memorable, and truly well made, I would highly recommend Completely Puzzled. His work stands out, and I would not hesitate to order from him again.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you very much Christine!! It was alot of fun to make the Patriots puzzle for you! I'm glad you won the cribbage board as well!!
eric franckeLocal Guide · 95 reviewsiTotal number of Google reviews eric has written across all businesses on Google Maps, not just this one.
Absolutely amazing pieces. There is a huge difference between his hand-crafted, customized work and the mass-produced stuff from overseas. These will be collectibles.
Response from the owner · 7 months ago
Thank you very much Eric! It was great to work with you on this project
Paul L.2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the product, and the turnaround time was faster than I ever could have expected. I highly recommend Completely Puzzled Woodworking to anyone and everyone
Price assessment: Great price
Services: Custom wood millwork
Response from the owner · 7 months ago
Thank you very much Paul!! It was a pleasure making the serving tray for you!
Kristin Barone1 reviewiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
I absolutely love this small business. Their puzzles are beautiful, and the custom pieces are something really special. I’ve bought several as gifts, and every time I give one, people are genuinely blown away. They make such thoughtful, meaningful presents that feel personal instead of generic.
And honestly, pictures don’t do the work justice at all. You have to see these pieces in person to really appreciate the detail and quality. You can tell how much care goes into each piece. If you’re looking for a unique gift or something fun and special for yourself, I can’t recommend them enough. I’ll definitely be ordering more!
Response from the owner · 7 months ago
Thank you Kristin!! I'm so glad you loved the butterfly box. I'm looking forward to making your next project!
Glenn Rhodes6 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Perfect gift for my dad!
I got one of Brian’s handcrafted guitar-pick wood pieces for my 80+ year-old dad, who plays both electric and acoustic guitars. He used to be a woodworker and made all my furniture, so he really appreciates quality craftsmanship — and he was blown away! It’s such a thoughtful, beautifully made piece that combines his love for guitars and woodworking. Couldn’t have found a better gift. Thanks, Brian!
Response from the owner · 10 months ago
Thank you very much Glenn!! It was apleasure to work with you and I am glad your dad likes the pick holder!
Gretchen Swarr2 reviewsiTotal number of Google reviews Gretchen has written across all businesses on Google Maps, not just this one.
Brian of Completely Puzzled did such an amazing job on the custom puzzle I had envisioned. He took my idea and created something so unbelievably beautiful with such intricate detail. My family will forever treasure it! He was also responsive to my emails and very nice to work with. I was thoroughly impressed and very happy overall.
Response from the owner · 2 years ago
Thank you very much Gretchen! It was a pleasure helping you bring this to life! I appreciate your kind review!
