Prentis ShawLocal Guide · 22 reviewsTotal number of Google reviews Prentis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Service
Computer Solutions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%94+28.9Craft & service penalty98−0.2Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 32 Google reviews
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
Computer Solutions at a glance
Google reviewers rate Computer Solutions five stars based on thirty-two reviews, with no owner responses recorded. Customers frequently cite friendly, professional staff who communicate throughout repairs and provide honest, reasonable pricing. Services described include virus removal, hardware troubleshooting, network setup, and SSD upgrades. Many patrons note quick turnaround times and express intent to return or recommend the business to others, while one reviewer mentioned the absence of strippers.
- Google rating: 5.0 out of 5 from 32 reviews (97% five-star).
- Reviews on this page: 32 Google reviews (31 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 12, 2026.
- Service: Computer Repair Service serving Harker Heights, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Computer Solutions: 95/100 on this factor. Category median: 91.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Computer Solutions: 94/100 on this factor. Category median: 86.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Computer Solutions: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Computer Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
- 5 stars3197%
- 4 stars13%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
- Praise5298%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1426%
- Quality & results917%
- Speed & response713%
- Price & value713%
- Honesty & trust713%
- Would recommend713%
- Communication24%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are nice and professional, I'm going to recommend them to my friends as well.”
“Excellent work with trouble shooting hardware repair on my gaming computer.”
“The owner allowed me to bring my laptop within minutes and looked at it while I was still there.”
“They are very friendly, knowledgeable, honest and reasonable prices.”
“Very trustworthy family owned business and provided excellent customer service!”
“Highly recommend to friends and family on computer issues.”
“Promptly took care of my needs and communicated what they were doing through the entire process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LindaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
First time I brought laptop virus issues, first time took 15 min ,only charged $20.
JillLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I live out of state and required assistance to have a digital photo frame connected to the home network of an elderly family member who is not tech savvy (doesn't even have a cell phone). Computer Solutions tech, David, not only fixed the network connection issue, but also helped with other computer challenges my…
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The only company I will use for my family's computer problems. I'm recommending to all of my friends.
Ash4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This is great place wonderful people. Kind professional and very very reasonable prices. I have been using Computer Solution for many years and there's only people I will go to
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My son kept pressing buttons on my laptop and locked my keyboard. The owner allowed me to bring my laptop within minutes and looked at it while I was still there. She fixed the issue right away. I will bring any computer here from now on. Highly recommend 😀
first1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Excellent work with trouble shooting hardware repair on my gaming computer. Very trustworthy family owned business and provided excellent customer service!
Customer reviews
5.0 ★★★★★ 32 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Linda DoveLocal Guide · 15 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time I brought laptop virus issues, first time took 15 min ,only charged $20.
Jill StarkLocal Guide · 15 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI live out of state and required assistance to have a digital photo frame connected to the home network of an elderly family member who is not tech savvy (doesn't even have a cell phone). Computer Solutions tech, David, not only fixed the network connection issue, but also helped with other computer challenges my family member was experiencing. Hats off to a fantastic company and technician!
William Porch1 reviewTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe only company I will use for my family's computer problems. I'm recommending to all of my friends.
Ash Samuel4 reviewsTotal number of Google reviews Ash has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is great place wonderful people. Kind professional and very very reasonable prices. I have been using Computer Solution for many years and there's only people I will go to
Lauren Foresee4 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy son kept pressing buttons on my laptop and locked my keyboard. The owner allowed me to bring my laptop within minutes and looked at it while I was still there. She fixed the issue right away. I will bring any computer here from now on. Highly recommend 😀
first last1 reviewTotal number of Google reviews first has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work with trouble shooting hardware repair on my gaming computer. Very trustworthy family owned business and provided excellent customer service!
J R8 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI took my laptop in and they diagnosed it within a couple days. They are nice and professional, I'm going to recommend them to my friends as well.
Manuel Concepcion1 reviewTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleComputer Solution are very friendly and professional people. Highly recommend to friends and family on computer issues. Great service…
Monika Pagan2 reviewsTotal number of Google reviews Monika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOutstanding
Business details
- Phone: (254) 680-2983
- Website: computer-solutions.net
- Service area: Harker Heights, TX