Google reviewers rate Concept 360 Property Management 4.6 out of 5 based on 179 reviews, with the owner responding to 83 percent of them. Positive feedback highlights efficient maintenance, smooth leasing processes, and convenient digital tools for rent payments and repair requests. However, several low-star reviews criticize the company for unresponsiveness to phone calls, delayed security deposit refunds, and perceived unfairness in credit check fees for tenants.
Google rating: 4.6 out of 5 from 179 reviews (85% five-star).
Reviews on this page: 179 Google reviews (134 with written comments, 2 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 28, 2026.
Service: Property Management Company serving Long Beach, California.
Data from Google, last updated November 5, 2026.
Star ratings
179 Google reviews we collected
4.6of 5
5 stars15285%
4 stars84%
3 stars21%
2 stars21%
1 star158%
Praise vs complaints
Phrases our text analysis found in 134 written reviews
94%praise
Praise20894%
Complaints136%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5726%
Speed & response5625%
Would recommend3114%
Quality & results2813%
Communication209%
Honesty & trust178%
Price & value125%
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The office and maintenance staff are exceptionally understanding and kind.”
“Company was prompt and very accommodating to our schedule.”
“Seriously the most unresponsive management team I’ve ever “worked” with.”
“I would definitely recommend Concept 360 Property Management to anyone looking for a reliable property management company.”
“I do not recommend doing any type of business that involves Concept 360 Management.”
“He figured out the problem, went and got the parts and did a great job replacing what was needed within a hour.”
“My bathroom window was broken for months (was actually still broken when I moved out).”
“They made everything easy to understand and kept me updated throughout the process\.”
“The maintenance portal is easy to use and they contact out to clean, dependable service providers for repairs.”
“THIS PLACE DOES NOT RESPOND TO LISTINGS -- I believe these are AI listings and I will be reporting the listings to ZILLOW as fraud listings.”
“My family used Concept360 for our housing needs and they ended up putting us in a beautiful and large apartment for a great price.”
“Issues are handled promptly, tenants placed quickly, payments are on time, and they don't have hidden fees.”
People customers mention
Dana11 reviews
Parsons5 reviews
Camille5 reviews
Dani4 reviews
Willis4 reviews
Chloe3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Thank you for bringing this to our attention. We certainly understand your concern about the wasp nest and appreciate your patience. Our team has been coordinating with our pest control vendor, and service is scheduled for today. We hope to have this taken care of shortly and appreciate the opportunity to address your concern.
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Ron Roberson5 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Thanks, Ron! That's exactly what we aim for! We know your time is valuable, and we're pleased we could make the experience quick and hassle-free. Thanks for the great review!
A
Aleese Simmons7 reviewsiTotal number of Google reviews Aleese has written across all businesses on Google Maps, not just this one.
Company was prompt and very accommodating to our schedule. Service person was very nice. He figured out the problem, went and got the parts and did a great job replacing what was needed within a hour. Great service.! Would definitely use again. A+
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Aleese! We're happy to hear that our team was able to accommodate your schedule and resolve the issue so quickly. Providing prompt, professional service is always our goal, and we truly appreciate your kind words and A+ rating!
M
Meet Dog Black6 reviewsiTotal number of Google reviews Meet has written across all businesses on Google Maps, not just this one.
Thank you for your kind review! We're glad to hear you were pleased with the quality and thoroughness of the work. We appreciate you taking the time to share your experience!
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Nikolos GurneyLocal Guide · 274 reviewsiTotal number of Google reviews Nikolos has written across all businesses on Google Maps, not just this one.
The office and maintenance staff are exceptionally understanding and kind. The maintenance portal is easy to use and they contact out to clean, dependable service providers for repairs.
Response from the owner · 3 weeks ago
What a wonderful compliment to our team! We work hard to make the maintenance process as seamless as possible, from submitting a request to getting the job done. It's especially nice to hear that both our staff and service providers have made such a positive impression. Thank you for sharing your experience!
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Leslie Rosales1 reviewiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
The overall screening process was very smooth! I love that everything was able to be done via a portal and that there was no need to have to go in office! 100% recommend
Response from the owner · 3 weeks ago
We love hearing this! Making the application and screening process simple, convenient, and stress-free is exactly what we strive for. We're happy everything went so smoothly and truly appreciate your recommendation. Welcome to the Concept 360 community!
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Anthony Williams11 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
It was a great experience for someone like myself who’s been at the same apartment for almost a decade. I felt a bit out of place looking for a new home but this team made it rather easy for me and my kids. I will say for me I’m just not so trusting with technology, I like to see people’s faces and shake hands on things like this but I took a chance and it worked in all of our favor. So thank you and yes I recommend this team if your in the market for renting or possibly even owning a new home
Response from the owner · 9 months ago
We are so happy to hear that you had a great experience with our team! Thank you so much for taking the time to share. We appreciate it!
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Cindy H6 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I had a great experience with Concept 360 Property Management\. The whole process was smooth and straightforward, and they were helpful and responsive whenever I had questions\. They made everything easy to understand and kept me updated throughout the process\. I really appreciate the professionalism and great customer service\. I would definitely recommend Concept 360 Property Management to anyone looking for a reliable property management company.
Response from the owner · 3 weeks ago
This is exactly the experience we want every client and resident to have! Clear communication, responsiveness, and making the process as easy as possible are all priorities for our team. It means a great deal to know we're delivering on those commitments. Thank you for your trust in Concept 360 and for recommending us to others!
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Neal RichmanLocal Guide · 14 reviewsiTotal number of Google reviews Neal has written across all businesses on Google Maps, not just this one.
I couldn’t be more pleased with the services provided by Concept 360 Property Management. I’d give the company more than a 5 star rating if that was possible.
It’s a fantastic family owned business that has been truthful and highly responsive at each stage of the process. The head of the country did the first walk through and he predicted that I could achieve my rent price point with one weekend showing.
We were going to put our possessions in our two car garage and not provide access to the new renters. He suggested that we could use half the garage for a second parking space and they’d build a composite wood enclosure around our items This would make it easier to achieve our price point.
We followed his directions and his prediction was correct. See photo below. We received many strong offers from solid applicants.
Another high point was their outstanding vendor who acted in part as a contractor and as a repair person. He transformed a home with ten years of wear and tear into a fresh and complete home with repaired flooring, newly painted walls and much more. This was done at a very affordable price.
Every member of their team was highly responsive and that alleviated my anxieties. This was the first time I had rented one of my homes.
Finally if you are in their service area, hire them. You won’t be disappointed.
Response from the owner · a year ago
Thank you so much, Neal, for sharing your experience with Concept 360 Property Management! I'm delighted to hear that our team's responsiveness and thoughtful suggestions helped you achieve your rental goals quickly. It’s wonderful to know that the collaboration with our skilled vendor resulted in transforming your home efficiently—your satisfaction is our greatest reward.
