Physical therapist · Wentworth, NC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 30 wellness centersiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★113 Google reviews · 4 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Cone Health Outpatient Rehabilitation at Madison at a glance
Google reviewers rate this facility five stars based on 113 reviews, with the owner responding to ninety-four percent of them. Patients describe the staff as friendly, professional, and efficient, noting that they communicate clearly and tailor exercises to individual pain levels. Recurring themes include a welcoming atmosphere that makes therapy enjoyable, helping patients recover from issues like knee or back problems, and feeling supported throughout the process. No low-star reviews were provided to identify specific criticisms.
Google rating: 5.0 out of 5 from 113 reviews (100% five-star).
Reviews on this page: 113 Google reviews (105 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 15, 2026.
Service: Wellness Center serving Wentworth, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other wellness centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyWellness Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cone Health Outpatient Rehabilitation at Madison: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cone Health Outpatient Rehabilitation at Madison: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cone Health Outpatient Rehabilitation at Madison: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars113100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
99%praise
Praise14499%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6242%
Would recommend4027%
Quality & results2215%
Communication85%
Honesty & trust85%
Speed & response53%
Price & value11%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jennifer, Chad, and Chris are professional with such sunny, happy dispositions.”
“I highly recommend Cone Health Outpatient Rehabilitation at Madison to anyone needing outpatient rehabilitation services because they are truly skille…”
“They were extremely knowledgeable and thoroughly addressed all of my questions.”
“The staff there were all very pleasant and easy to talk to!”
“The therapists were not only knowledgeable but also genuinely encouraging.”
“I took my friend to have hand surgery, they were very friendly and extremely efficient, she was done in less than 2 hours.”
“He observes attentively assuring you are maximizeing your session without overdoing and helps encourage you while advising to reasonable limits.”
People customers mention
Chris21 reviews
Jennifer17 reviews
Chad14 reviews
Heather10 reviews
Jarrett6 reviews
Jared4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Debbie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Going to physical therapy at Cone Rehab in Madison was not only convenient, it was also such a fun, positive experience. The staff, from Heather at reception to the therapist in the rehab center were outstanding! Jennifer, Chad, and Chris are professional with such sunny, happy dispositions. I actually looked forward to my very beneficial therapy sessions!
Jeanette4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is a great team. They are very easy going and work well together. My therapy was very positive, the team was very professional in getting my knee back to full function and the remaining healing would take place over period of time. They always ask me how my pain level was and they move foward accordingly to…
Sabrina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I attended physical therapy for a problem with my lower back. The staff there were all very pleasant and easy to talk to! I had appointments with both Chris and Chad. They were extremely knowledgeable and thoroughly addressed all of my questions. It's truly the best facility for physical therapy!
CheriLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I took my friend to have hand surgery, they were very friendly and extremely efficient, she was done in less than 2 hours.
JUNE1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everyone at this facility was friendly, personable and so caring. Jennifer worked with my mom and made her feel very comfortable and was very compassionate. Exceptional facility. Would highly recommend any of the PT staff there.
LaVonneLocal Guide · 220 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
April is wonderful, very observant and knowledgeable- she helped make physical therapy tolerable twice. Jennifer is awesome, sessions go quickly with her; she knows what’s going on and is very helpful.
Going to physical therapy at Cone Rehab in Madison was not only convenient, it was also such a fun, positive experience. The staff, from Heather at reception to the therapist in the rehab center were outstanding! Jennifer, Chad, and Chris are professional with such sunny, happy dispositions. I actually looked forward to my very beneficial therapy sessions!
Response from the owner · a week ago
Thank you for sharing these thoughtful comments! We’re so pleased to know that you had a positive experience with our team. Have a great day!
Jeanette White4 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
This is a great team. They are very easy going and work well together. My therapy was very positive, the team was very professional in getting my knee back to full function and the remaining healing would take place over period of time. They always ask me how my pain level was and they move foward accordingly to help relieve it. I will always return to this office in Madison for any future recovery therapy I may need. Keep up the GREAT work.😁
Response from the owner · a month ago
Thank you for your kind comments! We’re dedicated to providing the best quality of care, and your feedback means a lot to us.
Sabrina Knight3 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
I attended physical therapy for a problem with my lower back. The staff there were all very pleasant and easy to talk to! I had appointments with both Chris and Chad. They were extremely knowledgeable and thoroughly addressed all of my questions. It's truly the best facility for physical therapy!
Response from the owner · 4 weeks ago
Thank you for sharing these thoughtful comments! We’re so pleased to know that you had a positive experience with our team. Have a great day!
Sondra Folsom6 reviewsiTotal number of Google reviews Sondra has written across all businesses on Google Maps, not just this one.
Chad, Chris, Jennifer and Heather are wonderful to greet you with a positive attitude and atmosphere for physical therapy!! They listen to you and get an understanding of your needs as a physical therapy team. When I went to them for my first therapy session, I was entertaining the idea of a possible spinal surgery due to my pain levels. I was walking daily with a rollator. They have worked with me to learn how to manage my pain better, educated me on what muscles needed strengthening and I am now walking freely without my rollator!! I do have to take pain medication daily however, I can now go to the gym to use the biodex bike usually 3 times a week, I know where to place my electrodes to get better relief from my tens device and I have put surgery on the back burner, so to speak, to try all the techniques that they taught me to help control my ailing spine and weak muscles. Also, I have reduced my pain medication daily now that I can move much better. I highly recommend Cone Health Outpatient Rehabilitation at Madison to anyone needing outpatient rehabilitation services because they are truly skilled, professional and a caring team that work so well together!!! I will only use them in the future because they have made a big difference in my life!! Thank you and God bless each of you!!! Donna
Response from the owner · a month ago
Reviews like this are so inspiring to us. Thank you for sharing your feedback!
JUNE TUCK1 reviewiTotal number of Google reviews JUNE has written across all businesses on Google Maps, not just this one.
Everyone at this facility was friendly, personable and so caring. Jennifer worked with my mom and made her feel very comfortable and was very compassionate. Exceptional facility. Would highly recommend any of the PT staff there.
Response from the owner · a month ago
Thank you for your positive review! We work hard to provide the best quality of care.
LaVonne BlalockLocal Guide · 220 reviewsiTotal number of Google reviews LaVonne has written across all businesses on Google Maps, not just this one.
April is wonderful, very observant and knowledgeable- she helped make physical therapy tolerable twice. Jennifer is awesome, sessions go quickly with her; she knows what’s going on and is very helpful.
Response from the owner · 3 months ago
Thank you for your kind comments! We’re dedicated to providing the best quality of care, and your feedback means a lot to us.
Carol MorrisLocal Guide · 67 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
