Tanya DoucetteLocal Guide · 50 reviews
Everyone that I have dealings with at ConnectPay have been absolutely fabulous!
Response from the owner · 2 weeks ago
Thank you, Tanya! We love being you partner in payroll.
Review from Google · view on Google
ConnectPay Payroll Services
ConnectPay Payroll Services at a glance
Google reviewers rate ConnectPay Payroll Services 4.9 out of 5 based on 84 reviews, with the owner responding to 45% of them. Customers frequently highlight smooth onboarding, detailed reporting, and responsive account managers who simplify complex payroll and compliance tasks. Recurring themes include professional communication, timely support, and favorable pricing compared to larger competitors. One low-star review criticized a decline in service quality and communication following an acquisition, noting difficulties with instruction adherence.
- Google rating: 4.9 out of 5 from 84 reviews (96% five-star).
- Reviews on this page: 84 Google reviews (74 with written comments, 1 with photos).
- Owner responses: the business replied to 45% of reviews.
- Most recent review: October 7, 2026.
- Service: Payroll Service serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★84 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Ronald VanSurksum4 reviews
Very easy to use!
Response from the owner · 2 weeks ago
Thank you!
Review from Google · view on Google
Payne account1 review
As a company who has had bad luck with a few payroll companies, we chose Connect Pay. Our transition into this company has been smooth. Our point person (Michele Smith) has been wonderful with getting us set up and trained. She has been a pleasure to work with. I would highly recommend Connect Pay for any Companies Payroll needs.
Response from the owner · 2 weeks ago
Thank you for sharing your experience! We're so glad to hear that your transition to ConnectPay has been smooth and that Michele has made the setup and training process a positive one. We appreciate your kind words and recommendation, and we look forward to continuing to support your payroll needs!
Review from Google · view on Google
Joseph Mansour7 reviews
Ruth Ann is very professional and resolved all concerns that I had in a timely manner.
Response from the owner · 3 weeks ago
Thank you! We are so happy to hear that Ruth Ann has helped your business. We so appreciate the kind recommendation!
Review from Google · view on Google
Tom Snow6 reviews
As the owner of a professional services firm, I appreciate the quality of service and family feel of ConnectPay. They've supported us for years and are a pleasure to work with to manage the complex world of payroll and compliance.
Response from the owner · a month ago
Tom, thank you for your kind words and for trusting ConnectPay over the years! We’re so glad our team has been able to provide the personal service and support you need while making payroll and compliance a little easier to manage. We truly appreciate your continued partnership!
Review from Google · view on Google
Mike DiOrioLocal Guide · 18 reviews
Switching payroll companies can be stressful. This is my 7th year with ConnectPay. My payroll specialist Kate is knowledgable, efficient and always ready to go the extra mile. She makes it easy for sure.
Response from the owner · a month ago
Thank you!
Review from Google · view on Google
Matthew King1 review
I have been working with Kate for a few years now, she has been knowledgeable, friendly, and professional. I would highly recommend working with Kate and the connect pay team!
Response from the owner · a month ago
Matthew, thank you for the wonderful review! We’re so glad to hear that Kate’s knowledge, professionalism, and friendly service have made such a positive impression over the years. We truly appreciate your recommendation and are grateful to have you as part of the ConnectPay community!
Review from Google · view on Google
Erjon Metohu2 reviews
ConnectPay has been wonderful to work with! Onboarding with Michelle Smith was smooth and hassle-free. While the Relay app is simple and straightforward, ConnectPay takes care of all our payroll processing so we can stay fully hands-off. Our bookkeeper really appreciates their detailed reports, which made a big difference from our previous provider. Choosing them was definitely the right move.
Response from the owner · a month ago
Thank you so much, Erjon! We’re glad to hear Michelle made your onboarding experience smooth and hassle-free and that ConnectPay has made payroll easier for both you and your bookkeeper. Providing a simple, hands-off payroll experience with the reporting you need is exactly what we strive for. We truly appreciate you choosing ConnectPay and are happy to have you with us!
Review from Google · view on Google
Jeffrey WoodLocal Guide · 26 reviews
Katie is amazing. Payroll seemed so daunting to us before, and they make it so easy. We also were paying one of those larger corporations, and the pricing and service here are both so much better. I could not recommend ConnectPay enough!!
Response from the owner · a month ago
Thank you, Jeffrey! We love hearing that Katie and the team have made payroll feel easy and taken some of that stress off your plate. We’re also glad you’ve found the service and pricing to be a better fit for your business. Your recommendation means a lot to us—thank you for choosing ConnectPay!
Review from Google · view on Google
Andrew Lau1 review
Kate Dupree has been a fantastic resource and account manager. She made setting up payroll for my small business easy and has been incredibly responsive, thorough, and a pleasure to work with. I really appreciate her support and highly recommend her and ConnectPay
Response from the owner · a month ago
Thank you for the wonderful review, Andrew! We’re so glad to hear that Kate made setting up payroll easy and has continued to provide responsive and thorough support. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and are grateful to have you as part of the ConnectPay community!
Review from Google · view on Google
Business details
- Address: 15 Hampshire Street |, Suite W2F2, Mansfield, MA 02048
- Phone: (508) 698-7912
- Website: connectpayusa.com
- Service area: Boston, MA